Ramit Arora
Wolverhampton,United Kingdom
Summary
Customer-focused delivery driver with over 5 years of retail experience excels in enhancing customer satisfaction and increasing sales through effective communication and proven up selling techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Delivery driver
Ocado Logistics
Birmingham, West Midlands
03.2024 - Current
- Diligently inspected packages for damage at both departure and arrival points, reducing damage reports by 15% and significantly enhancing customer satisfaction.
- Delivered exceptional customer service by efficiently addressing questions and proactively offering tailored services, enhancing client satisfaction on daily basis.
- Revamped vehicle cleanliness processes, boosting safety ratings by 20% and reducing delivery time by 15%.
- Proactively communicated vehicle issues and customer complaints to management, fostering timely resolutions and enhancing overall service quality.
- Championed strict adherence to traffic laws and regulations, significantly enhancing safety for customers and pedestrians and creating a more secure environment for all.
- Delivered precise estimated times of arrival (ETAs) for daily packages, enhancing customer satisfaction and streamlining logistics operations.
Manager
Easyday
Phagwara
01.2019 - 01.2023
- Increased store revenue by 17% by implementing a new inventory management system that reduced waste and out-of-stock items.
- Led a customer service initiative that resulted in a 22% increase in customer satisfaction scores.
- Implemented a training program that reduced employee turnover by 23%.
- Developed and executed a marketing campaign that increased sales of a specific product category by 30%.
- Managed store expenses to stay within budget, reducing costs by 11%.
Customer Service Assistant
More Supermarket
Phagwara
01.2015 - 01.2019
- Played a key role as part of a 12-member team in maintaining an organized and customer-friendly store.
- Met and exceeded all assigned sales goals, increased sales by 12% in 8 months.
- Memorized entire line of company products and services, including prices and exclusive discounts.
- Provided basic technical support for clients on a wide range of company products, resolving issues at an 85% rate.
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
Bachelor of Business Administration -
Apeejay College of Fine Arts
Jalandhar, Punjab 01.2012 - 01.2015
Senior Secondary Education - undefined
Saffron Public School
Phagwara, Punjab 01.2011 - 01.2012
Secondary School Education - undefined
Saffron Public School
Phagwara, Punjab 01.2010 - 01.2011
Skills
- Inventory management
- Sales achievement
- Team leadership
- Time management
- Conflict resolution
- Regulatory compliance
- GPS usage capability
- Knowledge of traffic regulations
- Safe driving practice
Languages
Hindi
Fluent
English
Upper intermediate
Punjabi
Native
Timeline
Delivery driver
Ocado Logistics
03.2024 - Current
Manager
Easyday
01.2019 - 01.2023
Customer Service Assistant
More Supermarket
01.2015 - 01.2019
Bachelor of Business Administration -
Apeejay College of Fine Arts
01.2012 - 01.2015
Senior Secondary Education - undefined
Saffron Public School
01.2011 - 01.2012
Secondary School Education - undefined
Saffron Public School
01.2010 - 01.2011
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