Ramit Arora
Wolverhampton,United Kingdom
Summary
Customer-focused delivery driver with over 5 years of retail experience excels in enhancing customer satisfaction and increasing sales through effective communication and proven up selling techniques.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Delivery driver
Ocado Logistics
Birmingham, West Midlands
2024.03 - Current
- Diligently inspected packages for damage at both departure and arrival points, reducing damage reports by 15% and significantly enhancing customer satisfaction.
- Delivered exceptional customer service by efficiently addressing questions and proactively offering tailored services, enhancing client satisfaction on daily basis.
- Revamped vehicle cleanliness processes, boosting safety ratings by 20% and reducing delivery time by 15%.
- Proactively communicated vehicle issues and customer complaints to management, fostering timely resolutions and enhancing overall service quality.
- Championed strict adherence to traffic laws and regulations, significantly enhancing safety for customers and pedestrians and creating a more secure environment for all.
- Delivered precise estimated times of arrival (ETAs) for daily packages, enhancing customer satisfaction and streamlining logistics operations.
Manager
Easyday
Phagwara
2019.01 - 2023.01
- Increased store revenue by 17% by implementing a new inventory management system that reduced waste and out-of-stock items.
- Led a customer service initiative that resulted in a 22% increase in customer satisfaction scores.
- Implemented a training program that reduced employee turnover by 23%.
- Developed and executed a marketing campaign that increased sales of a specific product category by 30%.
- Managed store expenses to stay within budget, reducing costs by 11%.
Customer Service Assistant
More Supermarket
Phagwara
2015.01 - 2019.01
- Played a key role as part of a 12-member team in maintaining an organized and customer-friendly store.
- Met and exceeded all assigned sales goals, increased sales by 12% in 8 months.
- Memorized entire line of company products and services, including prices and exclusive discounts.
- Provided basic technical support for clients on a wide range of company products, resolving issues at an 85% rate.
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
Bachelor of Business Administration -
Apeejay College of Fine Arts
Jalandhar, Punjab 2012.01 - 2015.01
Senior Secondary Education - undefined
Saffron Public School
Phagwara, Punjab 2011.01 - 2012.01
Secondary School Education - undefined
Saffron Public School
Phagwara, Punjab 2010.01 - 2011.01
Skills
- Inventory management
- Sales achievement
- Team leadership
- Time management
- Conflict resolution
- Regulatory compliance
- GPS usage capability
- Knowledge of traffic regulations
- Safe driving practice
Languages
Hindi
Fluent
English
Upper intermediate
Punjabi
Native
Timeline
Delivery driver
Ocado Logistics
2024.03 - Current
Manager
Easyday
2019.01 - 2023.01
Customer Service Assistant
More Supermarket
2015.01 - 2019.01
Bachelor of Business Administration -
Apeejay College of Fine Arts
2012.01 - 2015.01
Senior Secondary Education - undefined
Saffron Public School
2011.01 - 2012.01
Secondary School Education - undefined
Saffron Public School
2010.01 - 2011.01