Ramiel Canlas
Summary
I am a qualified BMW vehicle technician with a strong background in diagnostics, servicing, and repair across the full BMW range. Trained to manufacturer standards, I have experience working with advanced BMW systems including ISTA, hybrid and electric drivetrains, and the latest in vehicle technology. I take pride in delivering high-quality work, ensuring every vehicle meets the performance and safety expectations that BMW customers rely on. Known for being reliable, detail-focused, and a strong team player, I’m always looking to improve my skills and stay up to date with the latest developments in automotive engineering. I’m now looking to bring my experience and passion for the brand to a new role where I can continue to grow and contribute to a high-performing workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work history
SMR Mobile Technician
The AA
London
08.2025 - Current
- Providing professional customer service and care whilst communicating with customers and other patrols.
- Organising daily diary and parts for jobs allowing efficient work flow and great time utilisation throughout my shifts.
- Keeping myself and my AA Van clean and presentable to members showing professionalism and promoting good brand image.
- Proficient in mechanical knowledge and practical ability. Being meticulous and methodical, I ensure to complete my tasks at a high standard.
Vehicle technician
Hedin BMW Woolwich
London
09.2019 - 08.2025
- Diagnosed and repaired petrol, diesel, and hybrid vehicles, adhering strictly to health and safety protocols
- Diagnosing vehicles with high end brand specific diagnostics systems. In combination with repair strategies and diagnostics techniques to come to an informed conclusion of diagnosis.
- Maintained detailed records of repairs and services performed on each vehicle
- Collaborated with senior technicians to enhance repair techniques and service efficiency
- Provided exceptional customer service by communicating repair needs and solutions effectively
Customer Advisor / Apple Master
Huchison 3G UK
Greenhithe, Kent
06.2015 - 03.2017
- Delivered personalised service to each client, fostering trust and loyalty.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Cultivated strong relationships with customers to drive engagement.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Product Specialist
Samsung
London, Stratford, Westfield
10.2013 - 12.2014
- Provided hands-on training sessions for new team members on product usage.
- Enhanced product knowledge by attending industry events and trainings.
- Monitored sales performance for accurate forecasting and strategic planning.
- Collaborated cross-functionally to ensure seamless operations across departments.
- Identified gaps in the market through intensive competitor analysis, driving innovative solutions.
Education
IMI Level 3 - Light vehicle Technician
BMW Group Academy
BTEC Level 3 Extended Diploma - Music Technology
Newvic Sixthform College
LondonSkills
- Safety compliance awareness
- Hybrid vehicles familiarity
- Quality control focus
- Mechanical repair techniques
- Use of diagnostic equipment
- Light vehicle servicing
Certification
BMW Accredited Vehicle Technician
IMI Level 3 Light vehicle Service Maintenance Technician
IMI Level 3 hybrid and electrical systems
Refrigerant/Aircon Qualified
Aftermarket CAN-BUS immobiliser security systems
References
References available upon request.
Timeline
SMR Mobile Technician
The AA
08.2025 - Current
Vehicle technician
Hedin BMW Woolwich
09.2019 - 08.2025
Customer Advisor / Apple Master
Huchison 3G UK
06.2015 - 03.2017
Product Specialist
Samsung
10.2013 - 12.2014
IMI Level 3 - Light vehicle Technician
BMW Group Academy
BTEC Level 3 Extended Diploma - Music Technology
Newvic Sixthform College