Ramia Bulgin
London,United Kingdom
Summary
Dynamic, goal-oriented professional with extensive expertise in lettings administration and property market insights. Exhibits exceptional sales negotiation skills, strong customer focus, and effective network building, enhanced by technical proficiency in CRM software. Skilled in managing multiple tasks with meticulous attention to detail, maintaining confidentiality, and adapting to changing circumstances while promoting team collaboration and achieving results. Committed to utilising creative thinking and problem-solving capabilities to propel success within property sector.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Medical Receptionist
East Croydon Medical Centre
London, England
2023.12 - 2025.09
- Facilitated smooth patient flow by collaborating effectively with medical staff.
- Managed high-volume phone calls to ensure efficient appointment scheduling
- Established trusting relationships with patients through professional communication and courteous behaviour.
- Adhered to strict safety standards and legal requirements for patient protection.
Trainee Lettings Negotiator
Fabs Estate
London, England
2025.07 - 2025.08
- Facilitated effective dialogue between landlords and tenants, fostering mutual understanding and agreement.
- Achieved optimal sale and rental prices through skilled negotiation techniques.
- Conducted thorough market research to stay informed about competitive pricing trends.
- Ensured legal compliance during lettings negotiations, safeguarding company reputation.
- Developed strong relationships with landlords to ensure property availability.
- Delivered exceptional customer service, resulting in high client retention.
- Assisted senior negotiators in complex deals for experience gain.
- Increased client satisfaction by providing efficient service in property viewings.
- Managed customer relationships to achieve high satisfaction rate, managing up to 40 leads per day
Retail Sales Assistant
Primark
London, England
2022.10 - 2025.04
- Delivered exceptional in-store experiences through attentive customer service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Collaborated with sales managers to achieve target quotas.
- Conducted stock checks, faced-up shelves, and recorded out-of-stock items to optimise inventory.
Brand Ambassador
Ballers Direct Marketing
London, England
2023.09 - 2023.10
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation
- Adapted presentation style to engage audiences of varied backgrounds and ages
- Worked flexibly to meet demands of changing campaigns
Telesales Representative
Heat Plan LTD
London, England
2023.07 - 2023.08
- Achieved daily performance targets, driving department progression towards sales goals, increasing sales by 10%
- Handled high call volumes accurately and efficiently to maximise productivity.
- Provided timely resolutions to customer queries, enhancing customer experience.
Waitress/ Server Assistant
TGI Friday's
London, England
2023.01 - 2023.06
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Demonstrated excellent multitasking abilities for timely delivery of orders
Barista
Cafe Volonte
London, England
2022.05 - 2022.07
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Promoted seasonal beverages effectively increasing their uptake.
- Managed high volume orders during peak hours maintaining quality of service.
Teaching Assistant
Oasis Academy Shirley Park
London, England
2021.06 - 2021.07
- Delivered targeted learning support to small student groups with ASD and ADHD, boosting academic confidence.
- Collaborated with teachers to monitor, assess, and document student progress.
- Implemented engaging lesson plans alongside educators to enhance student participation.
- Facilitated consistent communication between teachers and parents regarding children's academic performance.
Summer Camp Leader
Oasis Academy Shirley Park
London, England
2020.07 - 2020.08
- Developed educational sessions with interactive learning elements.
- Fostered stronger relationships amongst campers using trust-building exercises.
- Improved physical, mental and social wellbeing of participants by ensuring well-rounded mixture of activities.
Education
A-level - Criminology, Law, Business & Applied Science
Saint Francis Xavier Sixth Form College
London 2021.01 - 2024.01
GCSE -
Oasis Academy Shirley Park
London 2016.01 - 2021.01
Skills
- Creative thinking
- Verbal and written communication
- Team collaboration
- Time management
- Attention to detail
- Adaptability
- Goal-oriented mindset
- Problem solving
- Customer focus
- Technical proficiency
- Multi-tasking
- Sales negotiation
- Network building
- Telephone etiquette
- Lettings administration
- CRM software proficiency
- Confidentiality maintenance
- Property market knowledge
Accomplishments
-Achieved an A* grade equivalent (Distinction) in Public Speaking (Year 11, 2021).
-Closed first lettings deal within a week of starting in the industry
Volunteer Experience
Local Community Baptist Church, Homeless Shelter Volunteer, 2014, 2019, Warmly welcomed guests upon arrival, creating a hospitable and inviting atmosphere, Prepared and served hot meals and sanitary supplies to ensure the comfort and well-being of guests
Timeline
Trainee Lettings Negotiator
Fabs Estate
2025.07 - 2025.08
Medical Receptionist
East Croydon Medical Centre
2023.12 - 2025.09
Brand Ambassador
Ballers Direct Marketing
2023.09 - 2023.10
Telesales Representative
Heat Plan LTD
2023.07 - 2023.08
Waitress/ Server Assistant
TGI Friday's
2023.01 - 2023.06
Retail Sales Assistant
Primark
2022.10 - 2025.04
Barista
Cafe Volonte
2022.05 - 2022.07
Teaching Assistant
Oasis Academy Shirley Park
2021.06 - 2021.07
A-level - Criminology, Law, Business & Applied Science
Saint Francis Xavier Sixth Form College
2021.01 - 2024.01
Summer Camp Leader
Oasis Academy Shirley Park
2020.07 - 2020.08
GCSE -
Oasis Academy Shirley Park
2016.01 - 2021.01