Ramesh Nyoni
Salford
Summary
I have over 8 years of experience in customer service and thrive in environments where I can engage with people and communicate effectively. I'm comfortable speaking with individuals from all backgrounds and always strive to build strong relationships. In previous roles, I received awards for my leadership skills, including being chosen to travel internationally due to my outstanding performance.
I'm proficient in direct sales and customer relations, consistently meeting targets while ensuring customer satisfaction. I’m goal-driven, and passionate about contributing to team success. My biggest strength is being able to be good student, taking on board all criticism and implementing such to ensure personal and business development. Added experience in credentials validation and full FCA compliance.
Overview
9
9
years of professional experience
Work history
Sales executive + Payment processor
Bright Money Group
Stockport
01.2025 - Current
- Developed and validated payout packs (incl. settlement schedules, documentation, and compliance forms) for 250+ monthly deals.
- Managed high volumes of applicants efficiently using strong communication and time management skills, while ensuring full FCA compliance.
- Recognised as Best New Starter for January among intake peers, many of whom had prior car finance experience with other brokers.
- Streamlined deal documentation and compliance checks, processing an average of 150–250 vehicle finance applications monthly with over 98 % accuracy, ensuring timely lender approval and minimising funding delays.
- Cultivated and maintained relationships with dealerships and multiple lenders, improving turnaround speed by enhancing customer satisfaction through proactive communication and follow-up.
- Implemented electronic filing and workflow enhancements, reducing document retrieval time by 25 %, cutting processing errors and accelerating funding cycles for clients.
Direct Sales Representative
Borthwick Energy Solutions
Hartlepool
08.2024 - 11.2025
- Applied direct sales experience to actively promote and explain energy solutions at Borthwick Group, tailoring approaches to customer needs.
- Engaged 120+ customers a day confidently, overcame objections, and consistently closed deals to meet or exceed sales targets.
- Adapted communication style to address customer concerns and shift perceptions of energy products effectively.
- Developed and implemented strategies to overcome resistance, building trust and influencing purchasing decisions.
Team Leader & Direct Sales Representative
The Modern Milk Man
Stockton-on-tees, Durham
08.2022 - 08.2024
- Directed a team of 14+ direct sales representatives, consistently achieving team sales targets.
- Personally coached team members, with one becoming the top national performer in their second week.
- Implemented performance-based incentives to drive motivation, increase success rates, and reduce staff turnover.
- Monitored team sales performance and provided retraining to brand ambassadors not meeting team standards.
- Held daily morning meetings to boost morale and performance, and organised territory assignments for optimal field coverage.
Supervisor
Manjaros Middlesbrough
middlesbrough
09.2019 - 08.2022
- Managed a team of customer service representatives, fostering a supportive environment and promoting accurate product knowledge with creative upselling techniques.
- Resolved customer issues effectively, often turning negative experiences into positive testimonials.
- Trained new staff to maintain high service standards and deliver consistent customer satisfaction.
- Handled customer calls, managed bookings, ensured timely order arrivals, and oversaw till operations, enhancing time management and workflow coordination.
Cashier
KFC
Stockton-on-tees, Durham
12.2016 - 09.2019
- Provided quick, friendly customer service by taking orders, processing payments, and accurately handling cash at KFC.
- Gained practical experience in cash handling, resolving customer issues, and maintaining high service standards in a fast-paced environment.
Education
A-Levels - Business Studies
Stockton Sixth Form College
Skills
- Direct sales ability
- Rapport Building
- Negotiation and objection handling
- Resilience in sales
- Emotional intelligence
- Product knowledge
- Cold Calling
- Exceptional Speaking and listening skills - Able to listen to customers/ clients pain points and tailor answers/replies to their specific needs
- Conflict resolution
- Problem solving
- Time management
- Leadership,
- Public speaking
References
References available upon request.
Timeline
Sales executive + Payment processor
Bright Money Group
01.2025 - Current
Direct Sales Representative
Borthwick Energy Solutions
08.2024 - 11.2025
Team Leader & Direct Sales Representative
The Modern Milk Man
08.2022 - 08.2024
Supervisor
Manjaros Middlesbrough
09.2019 - 08.2022
Cashier
KFC
12.2016 - 09.2019
A-Levels - Business Studies
Stockton Sixth Form College
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