Ramesh Bhayani
London
Summary
Experienced front of house professional with experience across hotels, private members clubs and residential sectors
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Concierge
MLM
2024.01 - 2025.11
- 163 apartments
- First point of contact for residents
- Parcel and Key management
- Daily patrols
- Liasing accordingly with residents, contractors, cleaners and management team
Concierge
Abbatt-temp
London
2020.01 - 2025.11
- Concierge roles: residential and office developments
- All front of house role
- London sites
Concierge
Urbanbubble (formerly managed by FirstPort)
2021.01 - 2024.01
- 720 apartments
- First point of contact for residents, face to face, telephone, emails
- Parcel and key management
- Daily patrols
- Complaint handling
- Liasing accordingly with residents, contractors, cleaners and management team
Concierge
Claibon-temp
London
2020.01 - 2022.01
- Concierge roles: residential developments
- All front of house roles
- London sites
Club receptionist
Royal Society of Medicine
2019.01 - 2020.01
- A return to the organization for a one-year fixed term contract
- Meeting and greeting members, checking in and out guests.
- Processing reservations for guest reservations (bedroom accommodation based in 1 Wimpole Street and Chandos House)
- Sorting and distributing post.
- General administration duties
Concierge
FirstPort
2018.01 - 2019.01
- Acting as a first point of contact for residents (across 600 flats and 15 buildings)
- Incoming/outgoing parcels and post
- Security walks
- Reporting resident/security issues to management
Club receptionist
Royal Society of Medicine
2013.01 - 2017.01
- Working between two buildings, 1 Wimpole Street and Chandos House
- Meeting and greeting members, checking in and out guests
- Sorting and distributing post.
- Processing reservations for guest reservations (bedroom accommodation based in both buildings)
- General administration duties
- Complaint handling, reporting any issues to duty manager.
- Monitoring stationary stock and reordering when required
- Liaising with colleagues at varying levels of the business including academic department, food and beverage outlets, duty managers and director of operations
Guest services
Hilton Croydon and Hampton By Hilton Croydon
2003.01 - 2013.01
- Smooth running of check in and check out procedures.
- Attending the daily brief meeting to ensure all departments are aware of daily occupancy, activities, and V.I.P arrivals for the day.
- Dealing with any enquiries in a friendly and efficient manner, ensuring that hotel policies and brand standards are being adhered to.
- Liaising with housekeeping, reservations, sales, conference and events and the food and beverage team.
- Completion of a nine-month leadership course covering topics such as effective communication, time management, problem solving, exceeding customer expectations, and how to lead a team.
- Completion of NVQs in Customer Service and Front Of House
- Obtaining a personal licence and a first aid certificate
Education
MA - English Literature
Open University
2021.01 - 2024.01
BA - English Literature
Birkbeck College
2011.01 - 2015.01
Timeline
Concierge
MLM
2024.01 - 2025.11
Concierge
Urbanbubble (formerly managed by FirstPort)
2021.01 - 2024.01
MA - English Literature
Open University
2021.01 - 2024.01
Concierge
Abbatt-temp
2020.01 - 2025.11
Concierge
Claibon-temp
2020.01 - 2022.01
Club receptionist
Royal Society of Medicine
2019.01 - 2020.01
Concierge
FirstPort
2018.01 - 2019.01
Club receptionist
Royal Society of Medicine
2013.01 - 2017.01
BA - English Literature
Birkbeck College
2011.01 - 2015.01
Guest services
Hilton Croydon and Hampton By Hilton Croydon
2003.01 - 2013.01