Ramesh Balasubramaniam
London,UK
Summary
General Manager / senior Capital market Delivery Leader, dedicated to giving every customer positive experience to promote transformation and repeat business. Orchestrate optimal resource utilization to handle expected operational and trasnsformational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Deep Domain, operations delivery, transformation and project management in Banking Operations and Mutual funds
Overview
22
22
years of professional experience
Work history
Global Practise Head- BFS
Wipro
LONDON, United Kingdom
11.2022 - Current
General Manager and Global Head of Operations
Wipro
Chennai
03.2007 - 11.2022
- Manage 17 Leading Capital Markets / Global Banks for a portfolio Revenue size of 100 Million USD Comprising of 2500 plus FTE's
- Global experience on Project management, managing Pre sales, sales, Transitioning new customers business onto offshore and international locations to setup their operation Delivery and running them successfully
- Manage Customer relationship and delivery effectively
- Managed small and large scare transformation
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces further enhancing stickiness of the customer
- Implemented operational strategies and effectively built customer and employee loyalty through effective communication and ownership
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Received superior customer service satisfaction scores consistently over years
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Designed modern employee recognition program which boosted productivity and improved morale
- Grown through the ranks in the organisation - Various roles accomplished during operational Management :- SME, operational process delivery, sales, transformation, technology, Risk and compliance & Audits
Team Manager
Deutsche Bank
06.2006 - 02.2007
Business Analyst
HSBC HDPI
03.2004 - 06.2006
Level II escalation agent/ Trainer
Sykes India Pvt Ltd
Bangalore
06.2002 - 10.2004
Education
Masters - Computer Applications
VLB - Bharathiar University
Bachelors of Commerce - Commerce And Accounts
MES
Pre University - Math, Commerce, Statistics & Accountancy
MES College
ICSE -
Baldwin Boys High School, Bangalore
Skills
- Mutual funds
- Capital markets
- Customer Relationship
- Global Delivery
- Equities
- Fixed Income
- Prime Brokerage
- Lending Operations
- Reconciliation
- Project Management
- Corporate Actions
- Settlements
- RPA
- Solutions
- Audits, Risk and Compliance
- Sales
- Technology
Timeline
Global Practise Head- BFS
Wipro
11.2022 - Current
General Manager and Global Head of Operations
Wipro
03.2007 - 11.2022
Team Manager
Deutsche Bank
06.2006 - 02.2007
Business Analyst
HSBC HDPI
03.2004 - 06.2006
Level II escalation agent/ Trainer
Sykes India Pvt Ltd
06.2002 - 10.2004
Masters - Computer Applications
VLB - Bharathiar University
Bachelors of Commerce - Commerce And Accounts
MES
Pre University - Math, Commerce, Statistics & Accountancy
MES College
ICSE -
Baldwin Boys High School, Bangalore