Ramees Ashraf
Room Attendant|Msc International Hospitality Management
Belfast,United Kingdom
Summary
Motivated and service-driven hospitality professional with hands-on experience in housekeeping and food & beverage across luxury hotel environments. Currently working at the Grand Central Hotel Belfast, developing leadership skills with a goal to progress into a managerial role. Holds a Master’s degree in International Hospitality and Tourism Management, with a strong foundation in team coordination, guest service, and operational efficiency. Passionate about enhancing guest experiences and driving departmental excellence.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Housekeeper
Grand Central Hotel
04.2025 - Current
- Deliver exceptional guest service and room presentation in line with Grand Central’s 5-star standards.
- Support the housekeeping management team in training new hires and monitoring daily room quality checks.
- Assist with stock control and inventory management to improve efficiency in room preparation.
- Collaborate with maintenance and front desk teams to ensure smooth guest turnaround.
- Coordinated special projects such as deep cleanings or room renovations without disrupting normal business operations or guest experiences.
- Monitored inventory levels, ensuring sufficient supplies were always available for efficient operation.
- Maintained high guest satisfaction ratings by ensuring timely completion of all housekeeping tasks.
- Handled guest complaints professionally, resolving issues quickly to maintain satisfaction while adhering to company policies.
- Take initiative in resolving guest concerns and special requests with professionalism and discretion.
Room Attendant
AC Marriott Hotel
09.2024 - 03.2025
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
HOUSEKEEPING ATTENDANT
Ten Square Hotel
11.2022 - 01.2024
- Perform daily cleaning and sanitation of assigned rooms and suites according to hotel standards.
- Ensure all guest rooms are equipped with necessary amenities and supplies.
- Respond promptly to guest requests and inquiries with professionalism and courtesy.
- Maintain cleanliness and organization of linen closets, corridors, and public areas.
- Adhere to safety and security procedures to ensure a safe environment for guests and staff.
- Report any maintenance issues or safety hazards to the appropriate department.
- Collaborate effectively with team members to prioritize tasks and achieve daily cleaning goals.
HOUSEKEEPING ATTENDANT
The Neelams Hotel
11.2021 - 05.2022
- Cleaned and maintained guest rooms and suites to meet high cleanliness standards.
- Ensured all rooms were stocked with amenities and supplies as per hotel policies.
- Provided exceptional customer service by responding promptly to guest requests and inquiries.
- Supported team efforts to maintain cleanliness in public areas and corridors.
- Followed established procedures for handling and disposing of linens and trash.
FOOD AND BEVERAGE ASSOCIATE
Purple Poppadom by Chef Anand George
03.2021 - 10.2021
- Greeted and seated guests in a courteous and efficient manner.
- Provided detailed explanations of menu items, specials, and beverage options.
- Ensured timely delivery of food and beverages to guests' tables.
- Anticipated guests' needs and provided personalized service to enhance their dining experience.
Education
MASTER OF SCIENCE - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT
Cardiff metropolitan university
Cardiff, Wales 01.2022 - 01.2024
BACHELOR OF SCIENCE - AIRLINES TOURISM AND HOSPITALITY MANAGEMENT
Lovely Professional University
Punjab, India 01.2019 - 01.2022
Skills
- Cleaning Techniques
- Sanitization Practices
- Customer Service
- Safety & Hygiene Practice
- Teamwork
- Communication Skill
- Food & Beverage Service
- Menu Knowledge
- Order Taking
- Table Setting & Presentation
- Adaptability
- Time Management
- Attention to detail
- Organizational Skill
- MS Word
- MS Excel
- MS PowerPoint
Personal Information
- Date of Birth: 06/06/2001
- Gender: Male
- Nationality: Indian
- Marital Status: single
Disclaimer
I hereby declare that all the details mentioned above are in accordance with the truth and fact as per my knowledge and I hold the responsibility for the correctness of the above-mentioned particulars.
Timeline
Senior Housekeeper
Grand Central Hotel
04.2025 - Current
Room Attendant
AC Marriott Hotel
09.2024 - 03.2025
HOUSEKEEPING ATTENDANT
Ten Square Hotel
11.2022 - 01.2024
MASTER OF SCIENCE - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT
Cardiff metropolitan university
01.2022 - 01.2024
HOUSEKEEPING ATTENDANT
The Neelams Hotel
11.2021 - 05.2022
FOOD AND BEVERAGE ASSOCIATE
Purple Poppadom by Chef Anand George
03.2021 - 10.2021
BACHELOR OF SCIENCE - AIRLINES TOURISM AND HOSPITALITY MANAGEMENT
Lovely Professional University
01.2019 - 01.2022
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