Rameen Raja
Summary
HR and People Operations professional with experience in employee relations, recruitment, onboarding, performance management, and team leadership across the UK, USA, and Pakistan. Highly proficient in building strong relationships, resolving issues at first contact, improving employee experience, and driving measurable improvements in productivity, engagement, and customer satisfaction. Brings a structured, empathetic, and solutions‑focused approach to supporting people and operational goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Relations Manager
Ziprent Property Management
San Francisco (Remote), USA
2025.12 - 2026.02
- Manage landlord–tenant relationships and act as primary escalation point for complex cases.
- Resolve disputes, maintenance issues, and contract queries while ensuring compliance.
- Coordinate with operations, finance, and contractors to streamline tenancy processes.
- Analyse case trends to recommend service and process improvements.
Energy Specialist
Octopus Energy
London (Hybrid), United Kingdom
2024.04 - 2025.12
- Led and coached a team of Energy Specialists, overseeing performance, recruitment, and onboarding.
- Delivered regular 1:1s, coaching, and feedback to support development and retention.
- Managed escalations, employee concerns, and conflict resolution.
- Monitored team metrics to identify training needs and wellbeing risks.
- Achievements: Reduced case resolution time by 18% and increased CSAT by 12%; cut onboarding time by 3 weeks; boosted team productivity by 10%; resolved 95% of issues at first contact; identified recurring case patterns that improved operational workflows.
Operations Team Leader
GridServe
London (Office), United Kingdom
2023.10 - 2024.04
- Led a team of 18, focusing on engagement, attendance, and performance standards.
- Supported recruitment, onboarding, and shift planning to maintain operational coverage.
- Resolved employee and customer issues under pressure using strong problem‑solving skills.
- Improved communication and coordination with suppliers and internal teams.
- Achievements: Strengthened cross‑department communication, reducing delays and improving service consistency.
Head Supervisor
Taj The Grocer
Brighton, United Kingdom
2022.09 - 2023.10
- Supervised a team of 13 in a high‑pressure retail environment.
- Resolved staff and customer issues at first contact, supporting retention and morale.
- Trained new starters and provided ongoing coaching to improve performance.
- Achievements: Improved onboarding and training processes, enhancing new‑starter performance and reducing early turnover.
Education
Bachelor of Science - Business and Management
University of Sussex
United Kingdom 2020.09 - 2023.07
A-Levels - Math, Economics, Psychology, Business Studies
Roots Millennium School
2018.09 - 2020.07
GCSEs - Math, English, Science, etc.
Roots Millenium School
2015.09 - 2018.07
Skills
- People Management, Employee Engagement, Stakeholder Communication, Conflict Resolution, Coaching & Feedback, Empathy, Organisational Skills, Recruitment & Onboarding Support
- Technical: Performance & KPI Tracking, HR Documentation & Process Support, MS Excel, MS Office (PowerPoint, Word), Google Sheets, WRS
Timeline
Relations Manager
Ziprent Property Management
2025.12 - 2026.02
Energy Specialist
Octopus Energy
2024.04 - 2025.12
Operations Team Leader
GridServe
2023.10 - 2024.04
Head Supervisor
Taj The Grocer
2022.09 - 2023.10
Bachelor of Science - Business and Management
University of Sussex
2020.09 - 2023.07
A-Levels - Math, Economics, Psychology, Business Studies
Roots Millennium School
2018.09 - 2020.07
GCSEs - Math, English, Science, etc.
Roots Millenium School
2015.09 - 2018.07