Ram bol Dhungana
Kilkenny ,Ireland
Summary
You can ask about me to the boss of Portugal mr Andre Brito about me how is the rambo work with you . Phone number 0035196371 7830 . I will do my best . Massive knowledge about bar and restaurant as well as business . Please give one chance to work. Thank you so much
Friendly and approachable, always ready to engage with customers and create welcoming atmosphere. Skilled at multitasking, handling various tasks efficiently under pressure while maintaining cheerful demeanor. Excellent communication and problem-solving abilities, ensuring smooth service and customer satisfaction. Reliable and eager to learn, with commitment to contributing positively to team.
Hospitality professional with extensive experience in crafting cocktails, serving drinks, and providing exceptional customer service. Adept in managing bar inventory, maintaining clean workspace, and handling cash transactions. Strong communication skills ensure positive guest experiences and smooth operations in fast-paced environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Bartender and bar waiter
Barbers bar
Albuferia , Portugal
08.2019 - 01.2026
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Verified customer age using official government identifications prior to serving alcohol.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Advised customers on available beverages and optimum choices for individual tastes.
- Polished glass and cutlery before storing.
- Kept supply of snacks and food items at bar to serve customers.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
- Prepared garnishes before service to decorate and create picturesque cocktails.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Maintained an up-to-date knowledge of industry trends, continuously improving the beverage offering.
- Memorised multiple customer orders at once, using [software] to process.
- Completed scheduled disassembly and cleaning of taps to remove build-up and meet health codes.
- Invented new mocktails and cocktails based on trends and requests.
- Monitored patron alcohol consumption, tactfully managing situations to prevent over-intoxication.
- Delivered entertaining performances for customers when preparing and mixing drinks.
- Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.
- Analysed sales data to identify trends and adjust stock levels accordingly.
- Mastered over 50 cocktail recipes, delivering consistent quality and guest satisfaction in a fast-paced environment.
- Collaborated with event planners to create bespoke drink menus for private functions.
- Led promotional events and themed nights, driving footfall and enhancing the venue's profile.
- Designed and implemented seasonal cocktail menus, boosting sales by 20% during peak seasons.
- Designed and developed stunning coffee art on cappuccinos, mochas and lattes.
- Implemented cost-saving measures, reducing wastage and increasing profitability by 15%.
- Participated in mixology competitions, gaining recognition and awards for the establishment.
Bar Waiter
Fastnet bar
Albuferia, Portugal
05.2020 - 10.2020
- Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
- Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer enjoyment.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Seated guests quickly and coordinated timely service to minimise table wait times.
- Recognised and aided customers with special needs.
- Kept customer service areas spotlessly clean and tidy, enhancing hygiene standards and maintaining a professional bar appearance.
- Handled customer complaints with empathy and professionalism, resolving issues to the patron's satisfaction.
- Greeted new customers, answered initial questions and took drink orders.
- Collaborated with kitchen and bar staff to manage order flow and minimise wait times during peak hours.
- Demonstrated exceptional mixology skills, engaging customers in theatrical, visually-appealing cocktail preparation.
- Removed discarded trash and used dishes from customer tables.
- Fostered a welcoming atmosphere by engaging in friendly conversations and recognising regular patrons.
- Provided detailed recommendations on beverages and cocktails, based on individual preferences and dietary requirements.
- Managed table assignments efficiently, maximising dining space and reducing wait times for guests.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Anticipated and addressed guests' service needs.
- Checked accuracy of completed orders and delivered to customers at tables.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Managed multiple tables efficiently, ensuring timely delivery of orders and maintaining high levels of customer satisfaction.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Helped bar staff prepare garnishes and restock inventory before service.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Greeted patrons upon arrival, offering menus and guidance on daily specials to enhance dining experience.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Built exceptional customer loyalty through faultless guest care and prompt, precise drinks service.
- Offered personalised advice to customers based on drinking tastes and requirements, delivering first-class, custom service.
- Maintained comprehensive knowledge of bar menu, including ingredients and preparation techniques, to answer customer queries effectively.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Implemented hygiene and cleanliness standards in all service and preparation areas, adhering to health and safety regulations.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Utilised point-of-sale systems for order entry, ensuring accuracy in billing and efficient service delivery.
- Handled bar payments accurately and efficiently, minimising errors and discrepancies.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Demonstrated exceptional upselling skills, improving order profitability through additional beverage and snack purchases.
- Suggested menu items and related beverages matching guest preferences.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Coordinated with event planners for private functions, customising service plans to meet specific client needs.
- Helped VIP-guests with their orders and requests, upholding venue integrity.
- Hand-washed dishes and glassware.
- Participated in regular training sessions on new menu items and service techniques to continuously improve performance.
- Supported bar staff in developing seasonal cocktails, using focused drinks knowledge to upsell specials effectively.
- Assisted in stock control and inventory management, conducting regular checks to prevent shortages.
- Compiled feedback from customers to provide to management, aiding in the improvement of service and menu offerings.
- Stocked and maintained silverware, linens and condiments.
- Collaborated effectively with bar staff, ensuring orders were accurately and efficiently processed.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Monitored bar supplies and reordered stock as necessary, liaising with suppliers to secure competitive prices.
- Participated in team meetings to discuss service improvements and implement strategies for enhancing customer experience.
- Greeted patrons warmly upon entry, delivering immediate and attentive service to foster a welcoming atmosphere.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Adapted service approach during busy periods to maintain swift and courteous service, managing customer expectations effectively.
- Performed additional tasks to keep dining room running smoothly.
- Used [Software] to process orders.
- Operated POS register to input orders and process customer payments.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Advised on menu options based on allergies and preferences.
- Assessed IDs to guarantee customers met minimum age requirements for restricted items.
- Greeted new customers and offered immediate seating assistance.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Trained new staff on service protocols and bar operations, mentoring them towards achieving service excellence.
- Participated in promotional activities to attract new customers, including social media engagement and event hosting.
- Ensured all service equipment was maintained and in good working order, reporting any faults for prompt repair.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Documented customer orders, calculated bills and processed payments.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Conducted inventory checks and restocked service items to ensure availability and readiness for peak dining periods.
- Advised customers on possible wait times and kitchen delays to manage expectations.
- Contributed to menu development by suggesting new cocktail recipes and seasonal beverages, based on customer feedback and trends.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Used exceptional communication and relationship-building skills to develop excellent rapport with customers, enhancing bar experiences.
- Kept abreast of current culinary trends and dietary requirements to better serve and inform customers.
- Assisted in the planning and execution of special events and functions, providing exceptional service to large groups.
- Processed payments through cash, credit, and mobile transactions, accurately balancing till at end of shift.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Utilised knowledge of food and wine pairings to offer suggestions, enhancing customers' dining experiences.
- Fostered a positive and collaborative working environment, contributing to team morale and overall restaurant success.
- Upheld strict confidentiality regarding patron information and sensitive payment data.
Public Relations Assistant
Tic tac bar
Albuferia , Portugal
08.2016 - 09.2019
- Organised media events, fundraisers and entertainment to generate media interest.
- Implemented successful PR strategies to maintain and build awareness.
- Provided support for the public relations team with administrative tasks, including scheduling meetings and managing correspondence.
- Managed the distribution of press kits and promotional materials at events and to media contacts.
- Produced internal communications, such as newsletters and bulletins, to keep staff informed of public relations efforts.
- Conducted market research to identify trends and opportunities for brand promotion.
- Analysed media coverage and prepared reports on public relations outcomes to inform future strategies.
- Prepared detailed event plans, including venue selection, guest lists, and logistics for successful execution.
- Developed and maintained relationships with key media contacts to secure coverage for company initiatives.
- Liaised with community organisations and charities to establish partnerships for corporate social responsibility initiatives.
- Wrote and published policy submissions and responses for advocacy campaigns.
- Organised promotional events to enhance brand visibility and foster community engagement.
- Advised executives regarding public relations implications of policies, practices and programmes.
- Devised strategic research strategies to gain actionable insights into area of interest.
- Outlined social media comms strategy to support press campaigns.
- Planned and organised strategic campaigns for local businesses.
- Attended industry conferences to network and boost thought leadership capabilities.
- Evaluated the effectiveness of social media strategies, adjusting tactics to improve engagement and reach.
- Organised community forums and presentations to enhance public image.
- Managed press releases, including drafting content and coordinating with media outlets for timely publication.
- Collaborated with external agencies on the execution of public relations campaigns, overseeing timelines and deliverables.
- Assisted in the creation of marketing materials, ensuring consistency with brand guidelines.
- Assisted in budgeting for public relations activities, tracking expenses to stay within allocated funds.
- Facilitated workshops and training sessions for staff on public relations best practices and brand messaging.
- Monitored social media platforms, responding to enquiries and engaging with followers to build online presence.
- Compiled competitor analysis reports to benchmark and differentiate our public relations strategies.
- Edited and approved copy and photographs for brand style and tone consistency.
- Conducted public opinion research to obtain vital information for promotional campaigns.
- Delivered media training to C-level executives in [Type] sector.
- Generated campaign schedule to increase brand awareness among [Type] community.
- Educated key stakeholders on use of persuasive techniques to influence public opinion.
- Arranged and conducted media interviews to gain favourable brand positioning.
- Developed cohesive media response for crisis management strategies.
- Maintained an up-to-date media database, including contact details and areas of interest for targeted outreach.
- Selected and managed writers, photographers and illustrators in press kit development.
- Supported crisis management efforts by preparing statements and liaising with stakeholders to mitigate negative publicity.
- Formulated strategic plans for most advantageous outcome based on research findings.
- Developed extensive media contact list with top-tier journalists, bloggers and broadcasters.
- Coordinated interviews between company representatives and journalists, facilitating positive media relations.
- Monitored sociological trends, cultures and opinions to guide PR strategy.
Education
Certificate of Higher Education - Jornalista
Rainbow English school
Bhaktapur nepal 01.2001 - 10.2004
Timeline
Bar Waiter
Fastnet bar
05.2020 - 10.2020
Bartender and bar waiter
Barbers bar
08.2019 - 01.2026
Public Relations Assistant
Tic tac bar
08.2016 - 09.2019
Certificate of Higher Education - Jornalista
Rainbow English school
01.2001 - 10.2004