Rama Tarak Katragadda
Dunstable
Summary
A highly adaptable professional with a strong focus on customer orientation and employee development. Demonstrates excellent planning, organisational, and time-management skills, ensuring tasks are completed according to schedule. Possesses effective communication skills and a proven ability in financial reporting, contributing to successful leadership in dynamic working conditions. Career goals include leveraging interpersonal skills to enhance customer service and drive team success.
Overview
7
7
years of professional experience
Work history
Customer Support Executive
vogo
Hyderabad
06.2019 - 11.2019
- I have worked as Customer Support Executive way back in my country.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
Shift manager
Pizza Hut
kingsbury
04.2020 - Current
- Managed inventory control, reduced wastage.
- Recruited new hires to strengthen existing workforce..
- Improved team morale through effective communication and feedback practices.
- Ensured health and safety measures in line with company regulations.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Resolved customer complaints promptly to maintain high service standards.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
Education
MSc - Project Management
University of Northampton
Northampton, Northamptonshire 01/2020 - 03/2022
B.tech - Mechanical Engineering
SRKR Engineering College
Bhimavaram 04/2014 - 04/2018
Skills
- Good Planning and Organisational skills
- Excellent time-management and interpersonal skills
- Flexible and adaptable to working conditions
- Can prepare and complete tasks according to schedule
- Customer orientation
- Adaptable leadership
- Financial reporting
- Employee development
- Customer Service
- Communication skills
DECLARATION
I solemnly declare that all the above information is correct to the best of my knowledge and belief. ( K RAMA TARAK )
PERSONAL QUALITIES
- Having a friendly and engaging personality.
- Comfortable working with new members.
- Able to work as part of a team / individually.
- Being helpful and polite.
Timeline
Shift manager
Pizza Hut
04.2020 - Current
Customer Support Executive
vogo
06.2019 - 11.2019
B.tech - Mechanical Engineering
SRKR Engineering College
04/2014 - 04/2018
MSc - Project Management
University of Northampton
01/2020 - 03/2022