Ramat FAGBENRO

• Giving direct patient care; Bathing, getting dressed, feeding, helping with toilet.
• Get in and out of bed, moving around the ward, repositioning patients for more comfort in bed.
• Taking basic observations and updating patient records.
• Checking weight, taking swaps, property screening for newly admitted patients.
• Monitoring intake /output and recording same.
• Restocking.
• Making sure patients are comfortable.
• Keeping departments tidy and ensuring equipment is clean.
• Assisting qualified nursing and medical staff with patient care Communicating with all members of the team to maintain a good service provision.
• Providing care and therapy to patients as delegated by the Registered Nurse and directed by the appropriate team leader.
• Escorting patients on procedures to other department in the hospital
• Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding to customer queries and complaints in an efficient and professional manner.

• Escalating customer issues with management when the need arises.
• Adhering to a company's policies and procedures when interacting with customer.
• Following up on customer calls to ensure that that customers are satisfied.
• Staying up to date regarding a company's products, services and policies by attending training sessions.
• Accurately comprehending clients' requests and issues by confirming and clarifying information.
• Maintaining accurate customer records in a company's customer relationship management system and completing call logs and report
• Building lasting relationships with clients and other call centre team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Making sales or recommendations for products or services that may better suit client needs.

• Providing day-to-day care for children in my setting.
• Prepare meals, wash, change nappies, keep children clean and comfortable.
• Planning fun activities to make sure children's needs are met according to the Ofsted regulations.
• Offering emotionally safe space for children in my care.
• Monitoring and recording milestones as children attains it.
• Taking children on outing to play group and parks.
• Reading story during story time and engaging as well as encouraging children to participate.
• Dealing with safeguarding issues and reporting same to appropriate authority as the need may be.
• Completing necessary paperwork and due diligence for each child in my care Liaising with schools and parents to give appropriate support to children with special educational need.

• Ensuring customers have a good customer service experience by understanding their needs/requirements, paying attention to details while meeting customers' expectations.
• Maintain a safe and secure environment for the client /customers
• Defused potentially difficult situations and difficult clients
• A good working knowledge of Health and Safety policies and the issues arising
• Managing and controlling the customer flow in stores across board
• Verifying and accessing staff's documents through credit checks for compliance
• Compile incident reports in line with policy
• Managing queries from customers issues and doing a follow-up for positive feedback.
• Utilizes the appropriate software and systems in collation of data for effective delivery of service in closing of books and sending the weekly report on all sales and activities in the unit.
• Liaising with contractors and agencies in ensuring all contracts terms are appropriately met and payment are made as at when due
• Accurately processing financial transactions and administering refunds appropriately to customers when the need arises.
• Working hand in hand with my line manager on staff appraisal and conducting review of contract as at when due.
• Promoting need for change and support other members of staff in meeting the challenges of change as well as responding swiftly to the reactions from these changes

• Ensuring the unit is properly run as regards opening time and closing time.
• Managing customers' queries as they come and ensuring these queries are addressed according to company policies using own initiative when necessary, ensuring customers return for future transaction.
• Keeping a track when running low on stock and placing order for same using the appropriate code on the order sheet and ensure delivery is always done as at when due for availability of goods and ensuring all goods are put away immediate for proper preservation.
• Reporting all faulty equipment immediately through the help desk and obtaining reference numbers for same as well as following up until repairs are carried out.
• Ensuring all highly confidential matters involving staffs, management issues and policies are properly kept.
• Ensuring all daily due diligence is followed and done as appropriate.
• Operating the till, accurately process financial transactions and administer refunds appropriately to customers when the need arises also send all pots to the cash office before the close of business.
• Increasing sales by adhering to the food specifications and ensuring good portion control to make profit.
• Stock and Labour control
• Assisting other members of staff on necessary training for the unit.
• Helping to grow gross profit and meet set target to achieve good results.
• Waste control and stock count