Ramanjit Bassi
Cardiff
Summary
Proactive professional with experience as a Senior Change Coordinator, currently enhancing skills in AWS through online courses. Demonstrates strong attention to detail and a commitment to quality, alongside excellent customer service capabilities. Thrives in fast-paced environments and effectively uses initiative to solve problems and support team objectives.
Overview
1
1
Language
6
6
years of professional experience
Work History
Change Management Coordinator
Admiral Group PLC
01.2015 - 01.2017
- Facilitated Change Advisory Board meetings with cross-functional teams to enhance awareness of changes and minimise disruptions
- Implemented a new internal change management system tailored to the IT department's requirements
- Coordinated thorough organisation and preparation of IT changes to eliminate financial loss
Change Coordinator
CGI
01.2014 - 01.2015
- Setting up the change management process and systems for new clients (North Wales Police)
- Facilitated meetings with clients and CGI for feedback and enhancements to the change management process.
- Addressed daily client queries regarding change management process to ensure clarity and support.
Customer Service Manager
The Word
01.2011 - 01.2014
- Managed customer mobile accounts, ensuring access to phones and service needs were met
- Collaborated with sales team on upgrades, new connections, and account setups
- Completed relevant training and processed tickets, ensuring all tasks were finalised by end of day
Education
Bachelor of Arts - BA (Honours) Business Management
The Open University
Cardiff01-2026
Bachelor of Arts -
Cardiff University
Cardiff, United Kingdom10-2011
NVQ Level 1 - Information Technology
ITIL.Org
Cardiff, CRF08-2015
NVQ Level 1 - Social Care
Dudley College, West Midlands
Dudley, West Midlands, United Kingdom07-2009
NVQ Level 2 - Travel and Tourism
Sandwell College, West Bromwich
West Bromwich, West Midlands, United Kingdom07-2005
GCSEs - GCSE
Churchfields High School
West Bromwich, United Kingdom07-2000
Skills
- Change management
- Project management
- Process improvement
- Data analysis
- Documentation standards
- Microsoft Excel
- Strategic planning
- Quality control
- Project solutions
- Team collaboration
- Client communication
- Client relations
- Customer relationship management
- Task prioritisation
- Schedule planning
- Deadline management
- Leadership skills
- Communication expertise
- Process improvement
Languages
Punjabi
Advanced
C1
Custom
True
Interests
- Cooking
- Reading
Timeline
Change Management Coordinator
Admiral Group PLC
01.2015 - 01.2017
Change Coordinator
CGI
01.2014 - 01.2015
Customer Service Manager
The Word
01.2011 - 01.2014
Bachelor of Arts - BA (Honours) Business Management
The Open University
Bachelor of Arts -
Cardiff University
NVQ Level 1 - Information Technology
ITIL.Org
NVQ Level 1 - Social Care
Dudley College, West Midlands
NVQ Level 2 - Travel and Tourism
Sandwell College, West Bromwich
GCSEs - GCSE
Churchfields High School