Ramane John Laville - Lennon
London
Summary
Dedicated professional with a strong foundation in hospitality, showcasing exceptional communication skills and outstanding customer service. Possesses extensive wine knowledge and great cocktail expertise, complemented by safe serving practices and adherence to Covid-19 regulations. Demonstrates excellent organisational ability, aiming to leverage these skills in a dynamic environment to enhance guest experiences and operational efficiency.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Bar Assistant Manager
Earth & Village Underground, Shoreditch
Shoreditch
12.2015 - 01.2026
- Maintained full knowledge of bar and menu items and made recommendations.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
- Managed difficult customers professionally, maintaining positive atmosphere.
- Assisted bartenders during busy periods, contributing to efficient operations.
- Adhered strictly to health and safety regulations whilst at work.
- Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.
Assistant Manager
Laylow
Notting Hill, London
02.2023 - 12.2023
- Managed daily operations to ensure smooth running of the bar.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Streamlined bar operations with efficient scheduling.
- Created a positive work environment, resulting in higher employee morale.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Assisted in recruitment process to build an effective workforce.
Assistant Bar Manager
Burger & Beyond
Soho, London
02.2022 - 02.2023
- Oversaw cocktail menu design to attract a diverse clientele base.
- Supervised cleanliness of bar area to maintain a welcoming environment.
- Dealt with supplier invoices, ensuring accurate record keeping.
- Streamlined payment processes, improving speed of service during peak hours.
- Conducted regular stock checks, avoiding shortage of essential items.
- Managed bar staff rota for efficient shift coverage.
- Assisted in the hiring process for new bar staff members.
- Led team to deliver outstanding hospitality operations.
Supervisor to Assistant Manager
WingMans Soho
Soho
02.2020 - 02.2022
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Estimated costs, generated reports, and maintained detailed records.
Assistant manager
Patty&Bun, Goodge St
Goodge St
02.2018 - 03.2020
- Skilfully anticipated and addressed guest service needs and produce beverages in line with requests.
- Consistently adhered to quality expectations and standards, and strictly abided by all alcohol regulation.
- Balance the cash/card register.
- Promoted wasted reduction and profit loss by the effective use of stock.
- Consistently kept all areas clean and sanitary in compliance with restaurant standard and UK laws.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programmes.
Education
Electrical Installation Level 1 & 2 - undefined
Waltham Forest College
01.2009 - 01.2010
BTEC National in Business studies Level 3 - undefined
Havering College
01.2006 - 01.2008
BTEC National in Business studies Level 1 & 2 - undefined
Epping Forest College
01.2004 - 01.2006
G.C.S.E's - Dance, Drama, Mathematics, English Language, English Literature, Science
Lister Community School
01.2001 - 01.2004
Skills
- Strong communication skills
- Covid-19 rules regulations
- Safe serving knowledge
- Outstanding customer service
- Great Cocktail knowledge
- Organisational ability
- Extensive wine knowledge
INTERESTS & PASSION
I have just finished my grading for ballet and tap at the Royal Academy of Dance an also trained in jazz, modern, street and break dance which I have been doing since I was 3 years old., I also enjoy live music, cinema, sports and traveling
Timeline
Assistant Manager
Laylow
02.2023 - 12.2023
Assistant Bar Manager
Burger & Beyond
02.2022 - 02.2023
Supervisor to Assistant Manager
WingMans Soho
02.2020 - 02.2022
Assistant manager
Patty&Bun, Goodge St
02.2018 - 03.2020
Bar Assistant Manager
Earth & Village Underground, Shoreditch
12.2015 - 01.2026
Electrical Installation Level 1 & 2 - undefined
Waltham Forest College
01.2009 - 01.2010
BTEC National in Business studies Level 3 - undefined
Havering College
01.2006 - 01.2008
BTEC National in Business studies Level 1 & 2 - undefined
Epping Forest College
01.2004 - 01.2006
G.C.S.E's - Dance, Drama, Mathematics, English Language, English Literature, Science
Lister Community School
01.2001 - 01.2004