Ramala N. Khan
Summary
I’m a driven and adaptable individual with hands-on experience in IT support, digital tools, and user-focused problem solving. I thrive in collaborative environments, enjoy learning new technologies, and bring strong communication and leadership skills from roles like class representative and volunteer work. Passionate about making a real-world impact, I’m eager to grow within a forward-thinking apprenticeship where I can contribute from day one.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Class Representative
Barking and Dagenham College
09.2024 - 06.2025
Elected to represent a classroom of 24 students, voicing feedback in council meetings and working with staff to improve scheduling, resources, and the learning experience. Helped build stronger communication between students and faculty.
Volunteer Worker
Barking PDSA Charity Shop
11.2023 - 09.2024
- Customer Service & IT Support: Managed transactions and inventory using POS systems, ensuring efficient service.
- Digital Stock Management: Tracked stock levels and updated product listings using inventory software.
- Technical Troubleshooting: Resolved POS issues and maintained surveillance systems.
- Security Monitoring: Monitored CCTV and security systems, identifying and reporting suspicious activity.
- System Optimization & Reporting: Generated sales and inventory reports, providing insights to improve operations.
Education
Associate of Science - Computer Science
Barking & Dagenham College
London, United Kingdom06-2025
Associate of Science - Computer Science
Barking And Dagenham College
London, United Kingdom07-2024
Skills
- Programming: Python (event-driven programming, GUI apps, file I/O), introductory JavaScript
- Web Development: HTML, CSS, responsive design using WIX and Google Sites
- Cybersecurity: Threat analysis, data protection, firewalls, ethical hacking basics, GDPR knowledge
- Database Management: SQL, relational database design, normalisation, CRUD operations
- Computer Hardware & Networks: Installation, maintenance, subnetting, IP configuration, client-server networks
- Analytical Thinking: Strong foundation in trigonometry, logic, and algorithms
Certification
- Cisco Badges:
- Cisco Introduction to Networks (Badge)
- Cisco IT Essentials (Badge)
- Cisco Cybersecurity Basics (Badge)
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
WORK & LEADERSHIP EXPERIENCE
Class Representative – Barking and Dagenham College 2024 - 2025 Elected to represent a classroom of 24 students, voicing feedback in council meetings and working with staff to improve scheduling, resources, and the learning experience. Helped build stronger communication between students and faculty.
Timeline
Class Representative
Barking and Dagenham College
09.2024 - 06.2025
Volunteer Worker
Barking PDSA Charity Shop
11.2023 - 09.2024
Associate of Science - Computer Science
Barking & Dagenham College
Associate of Science - Computer Science
Barking And Dagenham College
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