Ramakrishnan Thangavel
Halifax,UK
Summary
Enthusiastic Technical/Programme Delivery Manager with 21 years of experience in software development, enhancement, and production support. Proven track record of securing team success through hard work, attention to detail, and excellent organization. Adept at project planning and managing multiple accounts within high-pressure environments, with expertise spanning Capital Marketing, Financial Services, Insurance, and Banking sectors. Strong background in programme governance, agile project delivery, risk assessment, budgeting, stakeholder engagement, and software development lifecycle management. Skilled in technical analysis, complex problem solving, and mentoring team members to achieve strategic objectives.
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Engineering Lead/ Technical Delivery Manager
Tata Consultancy Services
Halifax, United Kingdom
04.2019 - Current
- Managed multiple Programs/Projects - Tax year Transition (TYT - P60 and P11D) & HR Quarterly Patching (HRSP)
- As Data Migration Manager & Service Introduction Manager Migrated LBG Payroll (approx. 80k Colleagues) from Legacy SAP system to Workday SAAS (Private Cloud).
- As Engineering Lead for Legal Regulatory Mandatory (LRM) Program, its is crucial in ensuring compliance with legal and regulatory requirements while managing tight deadlines and dynamic project conditions.
- Managing and coordinating more than 50 stakeholders (IBM, Wipro, TCS, LBG, 3rd Party)
- Established clear objectives for each project phase to facilitate progress tracking.
- Negotiated contracts with vendors whilst maintaining beneficial partnerships.
- Created comprehensive documentation for each project phase, ensuring transparency and easy reference for future projects.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Fostered culture of innovation, resulting in more effective solutions being delivered.
- Managed team of software developers to ensure timely project completion.
- Led cross-functional teams, enhancing collaboration and efficiency.
- Fostered culture of innovation, resulting in more effective solutions being delivered.
- Mitigated potential risks with thorough contingency planning.
IT Project Manager
Tata Consultancy Services - Lloyds Banking Group
Halifax, Calderdale
05.2017 - 03.2019
- Played additional role as Technical Recovery Manager (TRM)
- Responsible for End-to-End Program delivery for 3 Upgrade Projects at same time
- As TRM responsible for any Finance Value Stream Production Incident Technical Recovery based on Severity
- Responsible for Scoping - Understanding Project Requirement with Business Case/Problem Opportunity
- Agreement of ROM & COM Estimation with Business / Stakeholder, 3rd Party and Infrastructure Team
- Delivery Management - Publishing Project Delivery Plan with agreed Milestone in CMT through Microsoft Project Plan
- Responsible for Project delivery with regular Status update with business Stake holders in Programme Leads and Project working Groups/ Steering Committee (SC)
- Responsible for all engagement Process for Downstream system, Business Team, QA Testing Team, Infrastructure Project Resource (SQL Server DBA, Oracle DBA, IT Security Host, Web Services, Batch, Storage, Network and Firewall team, etc.) as per project requirement
- CMT Tool - RAID - Risks, Assumptions, Issues & Dependency Log - Notifying Stake holders with appropriate Risk levels, Issue, Dependency and Assumption and mitigation with timeliness of delivery
- AXIS - Change Management Authoriser - Responsible for Successful change with compliance
- Resource management & team management - Includes work load balance, Allocation of team members
- Clarity PPM - Financial forecast and maintenance and notifying with stake holders
- Governance - Responsible for all Service Introduction (SI) Gateway Deliverable items
- Responsible for all milestone tracking and complete projects cycle and Sign off from Requirement baseline with Design Triage and Project Estimation Workshop(PEW), Function Specification Document (FSD) with IT Solution Design (ITSD) of High level Design (HLD) & Low Level Design (LLD), Environment creation with Managed Test Repository(MTR) for testing, Testing (UAT), Testing is Complete (TIC), Operation Readiness (ORP) Implementation Planning & Back out, Change Board Approval (IT Operation) based on Category of Change till completion of Project
- Monitoring Project Post implementation till Warranty period and provide Fix/Solution if any production Incidents or issues identified during Checkouts
- Responsible for handover projects to Application Management Production Support team
ATM Platform - Programme Manager
TATA CONSULTANCY SERVICES LIMITED, RBS, Royal Bank of Scotland
Chennai, India
02.2015 - 04.2017
- Doing Multiple Roles for ATM Solutions - Personal & Business Banking(P&BB) as Programme Manager and Environment Manager.
- Responsible for End-to-End Technical delivery of multiple and different type (Mandatory / Discretionary / KSOR / Strategic) of Projects assigned in ATM Platform.
- Responsible for ATM Environment Build and Management for End-to-End Project Development.
- Responsible for Shaping, Scoping, Estimation, Budget Approval, Design, Solution, Project Planning, Execution, Engagements, Risk Management, Change Management Process, Governance, Resource Management, Testing, Defect Management, Release Management, Deployment and Handover.
Enterprise Data Manager
Royal Bank of Scotland - Tata Consultancy Services
Edinburgh, India
01.2014 - 01.2015
- Managed complex datasets, facilitating informed decision-making processes.
- Established new data management protocols for improved efficiency.
- Overhauled legacy databases, improving overall system performance and scalability.
- Transformed raw datasets into actionable business intelligence through advanced analytical techniques.
- Coordinated multi-source data integration tasks, ensuring consistency across all platforms.
- Implemented robust backup strategies for safeguarding sensitive corporate information.
- Collaborated on cross-departmental projects, integrating disparate data systems for comprehensive insights.
- Extracted and transformed data, accurately loading into data warehouse.
Small Project Manager & Branch Environment Manager
Royal Bank of Scotland - Tata consultancy Services
Chennai, India
01.2012 - 11.2013
- Playing Multiple Roles - Branch Platform Small Project Manager & Branch Environment Manager
- Responsible for End-to-End Delivery of Branch Platform Small Projects
- Owner for Branch Platform System Test environment BES
- Deputy of Technology Services India (TSI) for Branch platform Work Reception to assess work for Small Projects and for allocation of environment to external team
- Responsible for Extension of Branch Environment through Managed Test Repository (MTR)
- Responsible for all Data Sourcing to Branch Environment with respect to requirement of Project
- Responsible for End-to-End Development Phase from Scoping till handover to BAU Team.
- Responsible for all upgrades like CICS Refresh, DB2 upgrade or any outage to Branch Environments
- Responsible for all Physical assets like Branch System Test Model Office (Mo's) physically located in Edinburgh & London and Virtual Machine (VM) used for development
- Responsible for any physical upgrade like RAM increase, hardware change and also GPO, patch updates to Mo's etc.
- Branch Environment is Unique and got its own Debit and Credits cards which is also ordered, owned and maintained as BES owner
Platform Delivery Lead - Enterprise Data Warehouse
BOA, Bank Of America - Tata Consultancy Services
Chennai, India
04.2011 - 12.2011
- BOA Data Warehousing Resource Pooling (DWRP) - Ecommerce & PRDS, Handling 70 team members
- Project Lead for Ecommerce and PRDS LOB
- Responsible for Customer Satisfaction Index for PRDS and Ecommerce
- Delivery Management - Includes all aspects with respect to delivery like on-time, quality, schedule, etc.
- To drive Value addition to Project's like Dollar savings, CPU savings as hard savings, and soft savings like reducing code length and performance tunings
- Project lead & Won Owner - handling all approvals, no leakage of resources in won and does billing for every month on time
- Resourcing - includes interviewing and getting suitable resource to team on time without billing loss with respect to ramp up, ramp down and replacements
- Team Satisfaction - Motivating team, engage them and helping them realize their potential and carrier guidance
- Being banking project & Security - responsible to make drill and make sure team aware and 100% compliance to security policies
- PMO - Helping and providing data to all project management operations like billing projections etc.
- Responsible for new business growth and increasing existing business with pro-active proposal and opportunities
- Responsible for Audit - PMR, data audits, Casual analysis of defects, Final Inspection (FI) for project etc.
Project leader
GLIC, Guardian Life Insurance Company - CSC
Chennai, India
03.2010 - 03.2011
- Zeus Financial - EDI (Electronic Eligibility Data Interchange), Primary Contact and responsible for EDI Zeus Project
- Analyzing and providing business solution for Client query on Production
- Managed and Delivered Solution for Complex Mainframe Program like COBOL code having 10,000 lines and JCL having maximum 255 job steps that will have second JCL for any maintenance.
- Managed Complete SDLC life cycle of Project.
- Streamlined processes for enhanced productivity within team.
Mainframe Technical Lead - Application Stewart
ML - Bank of America-Computer Science Corporation
Chennai/ New Jersey, India/United States
04.2007 - 02.2010
- Manages Multiples Projects - Enterprise Information Management (EIM) Client Book), EDS Support (Client ( IPS ) /Product ( SMDB )), Managed Reference Data service ( MRDS )
- Guide Team with Requirement, Solution, Engaging to Delivery Customer requirement.
- Designed SQL from Legacy system to SQL Server 2005 Reporting Service.
- Migrating Lot of Reports from Design to Reporting Services 2005.
- Automated Lot of reports from Sybase, DB2 Mainframes in SQL RS 2005 by Scheduling to users.
Application Developer - Mainframe
Merrill Lynch (ML) - Covansys
Chennai, India
02.2004 - 03.2006
- Application Stewart and Developer for 2 applications - Institutional Profile System (IPS)/ Global Delivery Instruction (GDI)
- Develop as per Customer requirement in IPS/GDI mainframe-based system.
- As Application Stewart done LIVE Production updates using DB2 queries.
- Developed new CICS Screen as Fraud Detection customer facing application.
- Resolved complex technical issues, enhancing overall system efficiency.
- Optimised existing DB2 Queries, improving product functionality and speed.
- Developed user-friendly applications for improved customer experience.
- Produced clean, efficient code based on specifications, contributing to high-quality software.
Education
Bachelor of Engineering - Computer Science
Vellore Institute of Technology
Vellore06.2003
Skills
- Programme governance
- Project management
- Project budgeting
- Software development lifecycle
- Complex problem solving
- Budgeting expertise
- Effective communication
- Client relationship building
- Risk, issue and dependency management
- Stakeholder relationship management
- Agile methodology
- Microsoft Project
- Microsoft Teams
- Team leadership abilities
- Strategic planning
Certification
- National Stock Exchange of India/ Securities Market (Basic) Module Certificate, 2005
- Academy For Healthcare Management and America's Health Insurance Plans (AHIP)/ Professional, Academy for Healthcare Management (PAHM) – AHM250, 2011
- Agile Methodology in Project Management – TCS iEvolve Portal, 2016
- Generative AI - Basics - TCS iEvolve Portal 2024
References
References available upon request.
Software Products
MVS, COBOL, JCL, DB2, CICS, VSAM, PL, SQL, SAP, ABAB, Workday(WD)
Tools Used
JIRA, Confluence, MS Teams, MS Office, MS Project, Service Now, Endevor, Changeman, VISIO, Xpeditor, Intertest, File-Aid, File-Aid DB2, Platinum, SPUFI, SOLA Mainframe, SQL Server 2005 RS, Sybase, Neon Shadow, REXX, Notepad++
Timeline
Engineering Lead/ Technical Delivery Manager
Tata Consultancy Services
04.2019 - Current
IT Project Manager
Tata Consultancy Services - Lloyds Banking Group
05.2017 - 03.2019
ATM Platform - Programme Manager
TATA CONSULTANCY SERVICES LIMITED, RBS, Royal Bank of Scotland
02.2015 - 04.2017
Enterprise Data Manager
Royal Bank of Scotland - Tata Consultancy Services
01.2014 - 01.2015
Small Project Manager & Branch Environment Manager
Royal Bank of Scotland - Tata consultancy Services
01.2012 - 11.2013
Platform Delivery Lead - Enterprise Data Warehouse
BOA, Bank Of America - Tata Consultancy Services
04.2011 - 12.2011
Project leader
GLIC, Guardian Life Insurance Company - CSC
03.2010 - 03.2011
Mainframe Technical Lead - Application Stewart
ML - Bank of America-Computer Science Corporation
04.2007 - 02.2010
Application Developer - Mainframe
Merrill Lynch (ML) - Covansys
02.2004 - 03.2006
- National Stock Exchange of India/ Securities Market (Basic) Module Certificate, 2005
- Academy For Healthcare Management and America's Health Insurance Plans (AHIP)/ Professional, Academy for Healthcare Management (PAHM) – AHM250, 2011
- Agile Methodology in Project Management – TCS iEvolve Portal, 2016
- Generative AI - Basics - TCS iEvolve Portal 2024
Bachelor of Engineering - Computer Science
Vellore Institute of Technology
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