Mehdi Zeghni
London,England
Summary
Dynamic hospitality management professional with extensive experience in the industry. Proven leadership and problem-solving abilities, demonstrating resourcefulness and adaptability in fast-paced environments. Strong strategic decision-making skills focused on enhancing operational efficiency. Committed to driving long-term business success through performance-oriented initiatives.
Overview
2026
2026
years of professional experience
6041
6041
years of post-secondary education
1
1
Certification
Work history
Restaurant & Room Service General manager
Sanderson London
Fitzrovia
2023.08 - 2026.01
- Held full accountability for restaurant and in-room dining operations, managing revenue,
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Enhanced and repositioned the Afternoon Tea experience, leading to a notable industry award
- in 2024 and recognition in luxury dining guides.
- Increased Afternoon Tea covers by 22%, average spend per guest by 14%, and significantly
- Boosted guest review scores across Google, OpenTable, and TripAdvisor.
- Delivered 15.4% YoY revenue growth in restaurant and 20% growth in room service.
- Improved overall guest satisfaction scores by 12% through service redesign and team
- coaching.
- Led cost forecasting, rota planning, and performance-based training to align service with
- business objectives.
- Reduced staff turnover by 18% through targeted mentorship and Enhanced work culture.
- Achieved Green Key certification by leading sustainability initiatives across procurement, waste management, and energy use.
Restaurant General Manager
Sanderson London
Fitzrovia, London
2023.05 - 2023.08
- Held full operational responsibility for day-to-day restaurant performance, overseeing service standards, staffing, guest experience, and revenue delivery.
- Repositioned the dining and Afternoon Tea offer in collaboration with senior leadership, contributing to industry recognition and positive mentions in luxury dining guides.
- Drove a 15–18% increase in Afternoon Tea covers and a 10–12% uplift in average spend per guest through menu refinement, upselling strategies, and service training.
- Contributed to double-digit year-on-year revenue growth** within the restaurant by optimising table turns, improving reservation management, and enhancing guest engagement.
- Improved guest satisfaction scores by approximately 8–10% across Google, OpenTable, and TripAdvisor through service redesign, complaint recovery focus, and consistent coaching on the floor.
- Managed rota planning, labour control, and daily cost awareness, supporting forecasting and aligning staffing levels with business demand.
- Reduced team turnover by around 12–15% by introducing clearer training pathways, regular feedback, and a more structured, supportive team culture.
Assistant General Manager
NAC (North Audley Canteen)
Mayfair, City of Westminster
2022.05 - 2023.05
- Recruited top-performing candidates to build staff retention and team performance.
- Drove sales and maintained cost controls.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Organised special events and functions, including receptions, parties and corporate lunches.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
Restaurant Manager
D&D london
City of London
2021.08 - 2022.05
- Successfully developed employees to management positions through specific training.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service, consistently maintaining customer satisfaction.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Assistant Restaurant Manager
D&D London
City of London
2019.06 - 2021.07
- Created team building initiatives to encourage upselling and meet revenue targets.
- Optimised customer experience by implementing exemplary service standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Reconciled cash and credit card transactions to maintain accurate records.
- Organised special events and functions, including receptions, parties and corporate lunches.
Floor Manager
D&D London
City of London
2018.11 - 2019.06
- Coordinated with restaurant manager and performed all service as per requirement
- Evaluated wine list and provided consultation in pairing to all clients
- Ensured compliance to all fire regulations and hygiene level required
- Motivated team members to consistently exceed monthly sales targets
- Maintained advanced food knowledge to impart learnings to team members for improved customer service.
- Accurately reconciled cash takings, card statements and receipts after each shift, noting discrepancies to allow for swift resolution.
- Delegated tasks according to team members' strengths to guarantee maximum sales opportunities and restaurant efficiency.
- Managed store inventory, weekly stock control procedures, placing prompt refill orders to maximise sales opportunities.
Head Waiter
D&D London
City of London
2018.06 - 2018.11
- Assisted in managing inventory for condiments and consumables.
- Supported training of wait staff to uphold customer service standards.
- Addressed customer complaints with professionalism.
- Handled reservations for both new and returning customers.
- Organised seating for groups and guests with special requirements.
- Guided new staff members to ensure consistent service standards across the team.
Waiter
D&D London
City of London
2017.07 - 2018.07
- Sound knowledge of all food and wine available in restaurant
- Ability to maintain optimal standard of service at all times
- Handled customer complaints with poise and grace.
- Coordinated inventory and restocked condiments and consumables.
- Organised seating for groups and guests with special needs.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Bartender/Waiter
D&D London
City of London
2016.04 - 2017.07
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
Commis Waiter/Barista
D&D London
City of London
2015.09 - 2016.04
- Prepared and presented breadbaskets to serve to guests, refilling as required.
- Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
- Polished plates and cutlery ahead of service.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Upheld high hygiene standards with regular cleaning tasks.
Education
Bachelor of Science - Political studies
Sorbonne Paris University
Paris France 09/2013 - 2015.07
A-Levels - Literature
Lycee Guillaume Apollinaire
Paris France 09/2010 - 2013.07
GCSEs - General Education
College Robert Desnos
Paris France 09/2006 - 2010.07
Skills
- HR policy implementation
- Financial budgeting
- Inventory purchasing and control
- Social media management
- Staff recruitment and retention
- Financial reporting
- Supplier negotiation
- Product development
- Event planning
- Customer relationship management
Languages
French
Native language
English
Proficient (C2)
Spanish
Intermediate
Italian
Intermediate
Certification
Personal Alcohol Licence ( APLH )
Wine & Spirit Education Trust (WSET)
References
References available upon request.
Timeline
Restaurant & Room Service General manager
Sanderson London
2023.08 - 2026.01
Restaurant General Manager
Sanderson London
2023.05 - 2023.08
Assistant General Manager
NAC (North Audley Canteen)
2022.05 - 2023.05
Restaurant Manager
D&D london
2021.08 - 2022.05
Assistant Restaurant Manager
D&D London
2019.06 - 2021.07
Floor Manager
D&D London
2018.11 - 2019.06
Head Waiter
D&D London
2018.06 - 2018.11
Waiter
D&D London
2017.07 - 2018.07
Bartender/Waiter
D&D London
2016.04 - 2017.07
Commis Waiter/Barista
D&D London
2015.09 - 2016.04
Bachelor of Science - Political studies
Sorbonne Paris University
09/2013 - 2015.07
A-Levels - Literature
Lycee Guillaume Apollinaire
09/2010 - 2013.07
GCSEs - General Education
College Robert Desnos
09/2006 - 2010.07