Summary
Work history
Education
Skills
Personal Details
Declaration
Timeline
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Rama durga devi Veeravalli

Rama durga devi Veeravalli

Hyderabad

Summary

Dedicated and detail-oriented mortgage professional with over 5 years of experience in underwriting, document indexing, data extraction, and customer support. Proven expertise in assessing loan files, ensuring quality standards, and using industry tools such as Encompass, Citrix, DocuSign, and MS Excel. Strong communication skills and a consistent track record of appreciation for accuracy, timeliness, and process improvements.

Work history

Consultant 2

Protiviti india member private limited
Hyderabad , India
02 2023 - 02 2025
  • Reviewed loan applications (Conventional, FHA, VA) for completeness, accuracy, and compliance with guidelines.
  • Analyzed income documents including paystubs, W-2s, tax returns (1040, Schedule C), and VOEs.
  • Calculated DTI and LTV ratios, ensuring files met investor requirements.
  • Evaluated credit reports and identified red flags or derogatory items.
  • Used tools like Encompass, Citrix, and DU/LP for automated underwriting.
  • Coordinated with loan processors and originators to resolve discrepancies.
  • Handled deferred loans and forbearance cases with proper documentation.
  • Maintained turn-time targets and SLAs consistently.
  • Participated in monthly quality audits to ensure high underwriting standards.
  • Recognized as "Underwriter of the Month" (Oct 2023) for exceeding productivity and accuracy benchmarks.

Process associate

First source solutions
Bengaluru , India
07 2019 - 01 2023
  • Indexed and categorized documents including 1003, 1008, VOI, VOD, W2, paystubs, and insurance forms.
  • Extracted critical data fields using client-specified templates and loan software.
  • Conducted QA audits to ensure 100% accuracy and completeness.
  • Used tools like Citrix, DocuSign, SharePoint, and MS Excel for daily operations.
  • Followed naming conventions and file stacking protocols per client requirements.
  • Flagged missing or unreadable documents and communicated with relevant teams.
  • Supported process transition and training of 5+ new team members.
  • Achieved "Top Performer" status multiple times for speed and precision.
  • Suggested process improvements that reduced rework by 15%.
  • Appreciated by US clients via internal recognition platform (Quarterly Champion – Q2 2022).

Customer support associate

Concentrix
Bengaluru , India
11 2017 - 06 2019
  • Assisted customers with banking products, transaction queries, and service requests.
  • Handled account openings, loan inquiries, and card-related issues.
  • Resolved complaints via calls and email within TAT, achieving high satisfaction scores.
  • Maintained daily call logs and updated CRM with customer interaction history.
  • Educated customers about digital banking tools (mobile, internet banking).
  • Managed up to 100+ calls per day with consistent quality and empathy.
  • Escalated complex cases to appropriate departments with proper follow-up.
  • Supported team leaders in MIS report preparation and service quality tracking.
  • Participated in cross-selling bank products based on customer needs.
  • Received "Best Performer" award (Q3 2019) for outstanding service delivery.

Education

B.Sc - Mathematics And Chemistry

Adikavi nannaya university
06/2013 - 05/2016

Skills

  • Mortgage Underwriting
  • Document Review & Indexing
  • Income & Credit Analysis
  • Quality Assurance
  • Communication & Collaboration
  • Customer Support
  • US Mortgage Guidelines
  • Productivity Tools (Excel, Word)

Personal Details

Address: KPHB 7th Phase, Kukatpally, Hyderabad – 500072
Date of Birth: August 5, 1996
Marital Status: Married

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.

Rama durga devi.

Timeline

Consultant 2

Protiviti india member private limited
02 2023 - 02 2025

Process associate

First source solutions
07 2019 - 01 2023

Customer support associate

Concentrix
11 2017 - 06 2019

B.Sc - Mathematics And Chemistry

Adikavi nannaya university
06/2013 - 05/2016

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Rama durga devi Veeravalli