RAMACHANDRAN S

• Server Support Service Desk at Solid Systems Global, Bengaluru
• Creating and working on tickets with Server issues to resolve withi the SLA's.
• Supports all major OEM's like IBM, Dell, EMC, HPE, etc.
• Promoted to TL and then to Sr Lead during the term.
• Worked in 3 different departments Partner Management /Operations
Operations Lead / Client Account Management
• Successfully Handling all SSG accounts and important client of SSG HCL/SSBT Account with all customer requirements

• Assured adherence to regulatory standards in all client interactions.
• Delivered exceptional customer service by understanding and anticipating client needs.
• Generated KPI reports to illustrate overall performance.

• Handled TRAI/DOT/Whistle Blower/Social Media and Corporate complaints for the entire Karnataka Circle
• Prepared and distributed reports, presentations, and other materials
• Handled confidential documents and maintained their proper organization
• Creating RCA for all the cases and uploading them in the respective portals with Circle Head Signature

• Joined as an Associate taking the calls around 150/day
• Handled all types of calls to Customer Support/Data support and the Retainer Helpline.
• Got Promoted to assistant team Lead.
• Delegated tasks to team members for smoother workflow.
• Maintained positive work environment with open dialogue and clear expectations.
• Introduced innovative solutions that addressed common challenges faced by the team.
• Trained new employees to ensure they quickly familiarise themselves with company procedures and policies.
• Seeing my performance offered me to work with them at the Circle Head Offie.