Rama Harinath
London,UK
Summary
Accomplished professional with expertise in Technology Business Services and Service Delivery, specialising in Vendor Management, SOW Governance, and Vendor Risk. Demonstrates proficiency in Enterprise Governance, Risk & Compliance (ITIL), with a strong focus on Strategic Planning and Transformation Initiatives. Skilled in Stakeholder Engagement and Executive Communication, adept at Cost Optimisation, Spend Analysis, and Vendor Consolidation. Proficient in Data Analytics & Reporting using Power BI and Excel, with a proven track record of Cross-functional Collaboration and Global Delivery. Experienced in managing Infrastructure & Cloud Operations with tools such as Microsoft 365, Azure AD, Intune, VMware/Hyper-V. Career goals include leveraging skills to drive strategic initiatives that enhance operational efficiency and deliver measurable business value.
Overview
14
14
years of professional experience
Work history
Senior Technology Business Services Analyst
Auxitrol Weston
Farnborough, UK
2024.07 - 2026.03
- Lead delivery of technology services for business users, ensuring alignment with enterprise service standards and SLAs
- Collaborate with cross-functional teams to support technology initiatives impacting multiple business units
- Support governance frameworks by implementing patch management, compliance controls, and system monitoring processes
- Analyze operational data to identify trends, risks, and cost-saving opportunities, contributing to improved service efficiency
- Provide insights and recommendations to enhance technology service delivery and customer experience
- Support endpoint management and security compliance using Microsoft Intune and Azure AD
- Contribute to documentation, reporting, and continuous improvement initiatives across IT services
Technology Services & Operations Consultant
Zensar Technologies (Client: Vyaire Medical)
2018.10 - 2024.05
- Delivered enterprise technology services across global environments, supporting business-critical systems and operations
- Acted as a key liaison between business stakeholders, IT teams, and third-party vendors to resolve complex operational challenges
- Supported vendor engagement models, including service tracking, SLA management, and performance monitoring
- Identified opportunities for cost optimization and operational improvements through data analysis and reporting
- Contributed to governance processes including incident, problem, and change management aligned with ITIL frameworks
- Developed insights and reports using ServiceNow and Excel to support strategic decision-making
- Collaborated with senior stakeholders to align IT services with business priorities and operational goals
- Supported implementation of Microsoft 365, Azure, and infrastructure solutions across enterprise environments
Technology Operations Analyst
Infosys
2012.06 - 2014.06
- Supported enterprise IT operations ensuring high availability, performance, and reliability of systems
- Coordinated with third-party vendors for service delivery, issue resolution, and operational improvements
- Assisted in compliance initiatives including audits, security standards, and regulatory requirements (ISO)
- Managed IT asset lifecycle, inventory governance, and service tracking
- Delivered user support and contributed to continuous service improvement initiatives
Education
Master’s Degree -
Osmania University
IndiaSkills
- Technology Business Services & Service Delivery
- Vendor Management, SOW Governance & Vendor Risk
- Enterprise Governance, Risk & Compliance (ITIL)
- Strategic Planning & Transformation Initiatives
- Stakeholder Engagement & Executive Communication
- Cost Optimization, Spend Analysis & Vendor Consolidation
- Data Analytics & Reporting (Power BI, Excel)
- Cross-functional Collaboration & Global Delivery
- Microsoft 365, Azure AD, Intune
- Infrastructure & Cloud Operations
- MS Office Suite (Advanced Excel, PowerPoint, Word)
- Power BI (Dashboards & Reporting)
- ServiceNow, Jira Service Desk, ManageEngine
- Microsoft Visio
- Azure AD, Microsoft 365, Intune
- VMware / Hyper-V
Accomplishments
- Improved incident resolution time by 25% through proactive monitoring and process optimization
- Reduced system downtime by 20% by implementing structured patching and maintenance strategies
- Contributed to cost optimization initiatives by identifying inefficiencies in resource utilization and vendor services
- Supported global IT service delivery across UK and offshore teams, improving operational efficiency and collaboration
- Strengthened governance and compliance through implementation of ITIL-based processes and documentation
DECLARATION
I hereby declare that all the statements made in the above application are correct to the best of my knowledge and belief.
Timeline
Senior Technology Business Services Analyst
Auxitrol Weston
2024.07 - 2026.03
Technology Services & Operations Consultant
Zensar Technologies (Client: Vyaire Medical)
2018.10 - 2024.05
Technology Operations Analyst
Infosys
2012.06 - 2014.06
Master’s Degree -
Osmania University