Ram Swaroop
Exeter,UK
Summary
Efficient and detail-oriented service champion with 4+ years of experience in customer service. Friendly-team player who supports and motivates others while able to work independently.Committed to food safety and quality.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Receptionist
Klarent Hospitality
Exeter, Devon
04.2024 - Current
- Delivered exceptional customer service, greeting and assisting guests with a warm, professional approach, ensuring a welcoming experience that aligns with customer-focused culture.
- Managed high-pressure service environments by efficiently handling guest check-ins, inquiries, and complaints, demonstrating the ability to stay calm and composed during peak hours.
- Processed transactions with accuracy, handling payments, invoicing, and reservations using POS systems, ensuring seamless operations—directly relevant to order processing.
- Maintained a clean and inviting space, ensuring the front desk and lobby met high presentation standards, showcasing attention to detail and adherence to brand guidelines.
Shift manager
Camapana Ltd- Taco Bell
Exeter, Devon
12.2022 - 03.2024
- Reported key metrics to upper management for business decision-making process.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Resolved customer complaints promptly to maintain high service standards.
- Managed inventory control, reduced wastage.
- Streamlined operations by implementing efficient work procedures.
- Trained staff on product knowledge, resulted in better customer interactions..
Education
Master of Science - Finance
Uniiversity of Exeter
Exeter, Devon 09.2022 - 09.2023
Skills
- Attention to Detail
- Invoice processing
- Customer Service
- Strong Communication Skills
- Excellent Time Management
- Leadership and Management Skills
- Cash Handling
Timeline
Receptionist
Klarent Hospitality
04.2024 - Current
Shift manager
Camapana Ltd- Taco Bell
12.2022 - 03.2024
Master of Science - Finance
Uniiversity of Exeter
09.2022 - 09.2023
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