Work history
Timeline
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Ram Kalel

SAP Service Delivery|SAP Solution Architect|Coupa Consulting
Hitchin,HERTFORDSHIRE

Work history

Coupa Consultant

Tata Consultancy Services Ltd.
08.2022 - 07.2025
  • Support business-as-usual operations through incidents, service request fulfillment and advising procurement and AP team to perform their responsibilities.
  • Drive continuous improvements across requisitions, purchase orders, invoicing, sourcing, supplier management, and SAP-Coupa integration.
  • Conduct regular meeting with customer stakeholders to update progress and impediments.

SAP Service Delivery

Tata Consultancy Services Ltd.
02.2011 - 07.2025
  • Leading the SAP AMS team to deliver agreed services across SAP applications.
  • Manage production support including incident management, service request fulfillment, minor change requests, on-call support for priority incidents, and month-end activities.
  • Ensure service delivery meets KPIs such as SLA compliance, backlog reduction, and penalty/reward metrics.
  • Conduct capacity planning to allocate new assignments and drive additional revenue.
  • Define and implement ITIL-based service standards to enhance delivery quality.
  • Oversee the Continuous Improvement team to deliver enhancements and new SAP requirements.
  • Collaborate with business units to finalize requirements, contribute to solution design, and participate in CAB (Change Advisory Board) approvals.

Project Lead

Tata Consultancy Services Ltd.
04.2021 - 06.2022
  • Developed project plan to outlining tasks, timelines resources and budgets to achieve project goals.
  • Managed team maintaining harmony and allocating the task and responsibilities based on their skills and expertise.
  • Tracking progress against the plan and took corrective steps when required.
  • Conducted regular progress review meeting within delivery team and customer key stakeholders.

SAP Service Delivery

Tata Consultancy Services Ltd.
05.2015 - 12.2020
  • Managed a global support team of 80+ consultants, overseeing SAP AMS operations.
  • Delivered production support including incident management, service request fulfillment, minor enhancements, on-call support for critical incidents, and month-end closing activities.
  • Ensured service delivery met agreed KPIs such as SLA compliance, backlog reduction, and penalty/reward metrics.
  • Conducted capacity planning to optimize resource allocation and generate additional revenue opportunities.
  • Championed continuous improvement initiatives and enforced ITIL-aligned service delivery frameworks.

SAP FICO Lead

Tata Consultancy Services Ltd.
05.2015 - 12.2020
  • Provided SAP FICO support across 45 countries, covering Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Asset Accounting, Credit Management, and Bank Communication Management.
  • Handled change requests for new requirements and enhancements, ensuring alignment with business needs.
  • Collaborated with business users to analyze existing processes and provided Subject Matter Expertise in SAP FICO configuration.
  • Ensured adherence to SAP best practices and led business process mapping initiatives.
  • Led the deployment of AI tools to automate repetitive tasks in Finance and Controlling, including use case development and implementation.
  • Defined and implemented ITIL-based service standards to improve delivery quality and consistency.

SAP FICO Consultant

Tata Consultancy Services Ltd.
02.2011 - 04.2015
  • Served as Onsite Coordinator for two years, providing functional support for Finance and Controlling (FICO) modules across the EMEA region.
  • Active in resolving incident, service request fulfillment & change request as agreed SLA and timelines.
  • Implemented a shortened fiscal year and configured SEPA credit transfers for multiple European countries to comply with local banking regulations.
  • Analyzed business requirements and prepared functional specifications and SAP configurations to support new business needs.
  • Led the configuration and reporting setup for Indonesian tax compliance, ensuring alignment with local statutory requirements.

SAP Consultant

Reliance Communication Ltd.
09.2007 - 01.2011
  • Active team member of the implementation of SAP ECC 6.0 for the VANCO entity acquired by Reliance Communications, covering full-cycle deployment.
  • Configured global settings, enterprise structure, and core SAP FICO modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Asset Accounting.
  • Conducted functional and integration testing, and prepared comprehensive end-user training documentation.
  • Provided post-go-live production support, ensuring system stability and user adoption.
  • Rolled out SAP solutions for a Reliance Infrastructure subsidiary, aligning configurations with business requirements.
  • Analyzed business needs and developed functional specifications and SAP configurations to support new functionalities.
  • Delivered Level 2 support for various Reliance business processes, resolving escalated issues and ensuring SLA compliance.

Business Analyst

Reliance Communication Ltd.
06.2003 - 08.2007
  • Managed channel payment processing, vendor master creation, and generated various MIS reports to support financial operations.
  • Gathered and analyzed business requirements to enhance or implement new functionalities across multiple systems including CRM, SAP, Phonegen, Tally, and a custom reconciliation platform.
  • Translated business needs into functional specifications, collaborating with internal teams to assess system impacts and interface dependencies.
  • Coordinated User Acceptance Testing (UAT) with business users and successfully moved solutions into production post-development.
  • Provided Level 2 production support, resolving operational issues and ensuring smooth functioning of IT solutions.
  • Delivered training and walkthroughs to business users, explaining newly mapped processes both at the configuration and transactional levels.

Timeline

Coupa Consultant

Tata Consultancy Services Ltd.
08.2022 - 07.2025

Project Lead

Tata Consultancy Services Ltd.
04.2021 - 06.2022

SAP Service Delivery

Tata Consultancy Services Ltd.
05.2015 - 12.2020

SAP FICO Lead

Tata Consultancy Services Ltd.
05.2015 - 12.2020

SAP Service Delivery

Tata Consultancy Services Ltd.
02.2011 - 07.2025

SAP FICO Consultant

Tata Consultancy Services Ltd.
02.2011 - 04.2015

SAP Consultant

Reliance Communication Ltd.
09.2007 - 01.2011

Business Analyst

Reliance Communication Ltd.
06.2003 - 08.2007

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Ram KalelSAP Service Delivery|SAP Solution Architect|Coupa Consulting