Raluca Elena Pana
Aquaduct
Summary
Dynamic professional with advanced proficiency in English and Romanian, complemented by beginner-level French skills. Demonstrates an engaging leadership style and expertise in staff education, training, and schedule management. Skilled in inventory control, complaint resolution, account management, order processing, invoicing and billing. Proficient in documenting patient information and utilising Microsoft Office for data entry tasks. Experienced in infection prevention and control, instrument control, IRIS HR systems, talent data analysis, written correspondence, change management, payroll control, salary review, resource allocation, recruitment and performance management. Committed to driving organisational success through effective resource allocation and strategic change management.
Overview
6
6
years of professional experience
Work history
Contract administrator
Idverde
Telford, Telford and Wrekin
01.2025 - 05.2025
- Secured favourable terms during negotiations by leveraging knowledge about supplier's market conditions.
- Conducted thorough due diligence before entering into any agreement, minimising potential liability risk.
- Worked closely with procurement department to align contracts with company's procurement policies.
- Maintained meticulous records of all correspondence relating to contracts, ensuring easy access when needed.
- Managed multiple projects simultaneously whilst maintaining high standards of work.
- Identified potential contract risks, mitigating possible legal issues.
- Assisted in the preparation of contractual proposals, enhancing client relations.
- Facilitated resolution of contractual disputes, maintaining positive business relationships.
- Analysed contract requirements for better understanding of client expectations.
- Enhanced company reputation by ensuring consistency and accuracy in all contracts.
HR Administrator
Diban Ltd
Hitchin, United Kingdom
11.2022 - 01.2023
- Competently managed leaver process by performing exit interviews and producing references in line with company guidelines.
- Managed employee records in line with requirements and data protection laws.
- Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Served as senior point of contact for Employee Relations matters.
- Verified documents and associated records to catch and resolve discrepancies.
- Routed agreements, contracts and invoices through signature process.
- Received and screened high-volume internal and external communications, including calls, email and mail.
- Maintained office files in both electronic and hard copies.
- Managed incoming and outgoing calls for busy office.
Trainee Dental Nurse
Maylands Dental and Aesthetic Practice
Hemel Hempstead, Hertfordshire
07.2022 - 11.2022
- Safely disposed of surgical waste in line with standards to minimise health risks.
- Set up treatment rooms in preparation for check-ups, examinations, surgeries and using meticulous attention to detail to ensure .
- Managed new and existing bookings, providing first-class customer service to patients to maintain retention rate.
- Accurately identified and prepared trays of tools and materials to increase practice efficiency.
- Processed and stored radiographic film samples , maintaining strict patient data confidentiality throughout.
- Thoroughly sterilised instruments, surfaces, chairs and to maintain practice's infection control success.
- Provided professional chairside assistance to Dentist through treatment, meticulously following instructions to avoid error.
- Explained dental procedures and reassured patients ahead of treatment.
Customer Service Advisor/ Administrator
Blue Arrow For Gant
Hemel Hempstead, Hertfordshire
09.2021 - 07.2022
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Oversaw training and mentoring of new team members, promoting productivity and quality service.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed customer data accurately.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Helped new staff acclimate to customer service team and mentored on strategies for success.
- Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
- Manged over 50 calls per day in busy time.
- Answered over 40 emails per day .
- Performed detailed payroll duties from input and audit, to processing and submission.
Customer Service /Administrator
At Cross administrator
Luton, Bedfordshire
10.2020 - 03.2021
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Strong leader of customer support staff.
- Maintained accurate records of past due customer account activity.
- Investigated and resolved customer inquiries and complaints with empathy.
- Collaborated with staff members to enhance customer service experience, and exceed team goals through effective client satisfaction rates, increased by 10%
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Photocopied and laminated documents for meetings and presentations.
- Effectively managed incoming and outgoing mail to maximise office efficiency, as 40 emails per day .
- Enhanced administration system workflows by developing improved automated systems.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Administrator Assistant
At cross Limited
Luton, Bedfordshire
04.2019 - 04.2020
- Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
- Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
- Processed accounts payable and accounts receivable transactions with strict attention to detail to reduce errors.
- Optimised accuracy and precision of translation work by performing thorough terminology research.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Replenished office supplies, assisted in payroll, performed record-keeping and tracked time cards for office employees.
Education
Bachelor of Science - Phycology
Arden University
Birmingham 09.2025 -
Bachelor of Science - Psychology
College Theoretical Costesti
Costesti 08.2018
Skills
- Trilingual : English( advanced), Romanian ( advanced), French ( beginner)
- Microsoft beginner skills
- Engaging leadership style
- Inventory control
- Complaint resolution
- Account management
- Order processing
- Invoicing and billing
- Written correspondence
- Payroll control
- Salary review
- Recruitment
Languages
English
Advanced
C1
Romanian
Advanced
C1
French
Beginner
A1
Timeline
Bachelor of Science - Phycology
Arden University
09.2025 -
Contract administrator
Idverde
01.2025 - 05.2025
HR Administrator
Diban Ltd
11.2022 - 01.2023
Trainee Dental Nurse
Maylands Dental and Aesthetic Practice
07.2022 - 11.2022
Customer Service Advisor/ Administrator
Blue Arrow For Gant
09.2021 - 07.2022
Customer Service /Administrator
At Cross administrator
10.2020 - 03.2021
Administrator Assistant
At cross Limited
04.2019 - 04.2020
Bachelor of Science - Psychology
College Theoretical Costesti
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