Raluca Oprea
Stoke-on-Trent,Staffordshire
Summary
Proactive and results-driven professional with talent for leadership and problem-solving, demonstrating strong organisational and communication skills. Adept at streamlining processes and fostering team collaboration to enhance operational efficiency. Committed to driving performance improvements and achieving excellence in Operation Supervisor role.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Warehouse worker
Amazon
Stoke-on-Trent, United Kingdom
2017.12 - Current
- Assisted in staff training to ensure operational efficiency.
- Followed health and safety guidelines with diligent use of protective gear.
- Coordinated with team members for effective task completion.
- Completed work following safety rules for best working practices.
- Performed duties safely in line with warehouse rules, promoting best working practices.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
Head waitress
Help Bar
Malia, Greece
2015.05 - 2019.10
- Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
- Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Resolved customer complaints promptly ensuring repeat business.
- Trained new waitstaff to maintain service excellence across the team.
- Prepared daily cash reports after each shift ensuring transparency in financial transactions.
- Coordinated table arrangements for large parties maximising seating capacity during busy periods.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Monitored inventory levels and reported low-stock items to support availability.
Education
Human
Liceul Teoretic Radu Vladescu
Patarlagele,Romania 2005.09 - 2009.06
Skills
- Strategic planning
- Workflow optimisation
- Employee training
- Quality control
- Process improvement
- Performance monitoring
- KPI tracking
- Communication skills
- Workload prioritisation
- Adaptability
- Decision-Making
- Motivational techniques
- Time management
- Leadership
Languages
Romanian
Proficient (C2)
English
Advanced (C1)
Greek
Advanced (C1)
Hungarian
Beginner (A1)
Affiliations
- Music
- Traveling
- Cooking
Digital Skills
Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
Timeline
Warehouse worker
Amazon
2017.12 - Current
Head waitress
Help Bar
2015.05 - 2019.10
Human
Liceul Teoretic Radu Vladescu
2005.09 - 2009.06