Raluca Hodgson

Company Overview: Pharma-Vaccines

Operational Leadership

• Conduct strategic technology planning sessions to drive enterprise objectives.
• Developed comprehensive technology investment strategies and roadmaps aligned with enterprise objectives
• Established service improvement programs and governance frameworks
• Managed cross-functional partnerships with enterprise architects and business leadership
• Led multiple business CAPEX projects delivery with values up to £10M annually

Innovation and Transformation

• Prepare and present persuasive business technology proposals and recommendations to senior management and external stakeholders.
• Designed and implemented data operating model for manufacturing operations
• Core stakeholder in improving and optimising technology demand management process
• Lead global digital upskilling program implementation
• Drive automation initiatives across multiple enterprise systems
• Designed and implemented digital knowledge framework for global ops
• Own and deliver on modernising technology platforms for CSL Ops : App Modernisation work stream with a key emphasis on updating or retiring outdated applications and systems, transition to platform and SaaS based solutions

Service Excellence

• Deliver high quality service to business stakeholders through effective communication and problem resolution.
• Manage application support optimisation and service improvement
• Establish robust governance frameworks for data management
• Lead service performance monitoring and improvement initiatives
• Develop and maintain strategic vendor relationships
• Use analytical and problem-solving skills to identify and resolve complex business challenges.

Company Overview: Government

Led strategic transformation of ICT service delivery operations for 5000-user organization

Operational Leadership

• Designed and implemented new ICT Service Strategy using SIAM and ITIL frameworks
• Led complex service transition program from managed service providers
• Managed program workstreams and risk mitigation strategies
• Established new functional structure with clear roles and responsibilities
• Managed negotiations with vendors to secure profitable contracts.
• Innovation and Transformation
• Pioneered Enterprise Service Management implementation
• Led BMC Remedy on Demand implementation
• Developed innovative service automation solutions
• Established new operational processes and policies

Service Excellence

• Achieved smooth, with near to zero-disruption, service transition
• Delivered major technology implementation 30% under budget
• Integrated multiple service functions under single framework
• Established comprehensive service portfolio management
• Directed cross-functional teams, fostering collaboration and achieving project milestones.

Company Overview: Public Sector

Led 78-person IT service delivery operations function through major organisational transformation

Operational Leadership

• Managed 24/7 BAU service delivery operations
• Led team of 6 direct reports overseeing 78 staff
• Developed 5-year Target Operating Model
• Managed multi-million-pound operational budget

Innovation and Transformation

• Implemented new service management frameworks
• Established performance metrics and reporting systems
• Led organizational change management initiatives
• Developed strategic improvement plans

Service Excellence

• Achieved 30% cost savings through vendor management
• Implemented comprehensive service improvement plans
• Established robust performance monitoring frameworks
• Enhanced service delivery capabilities and efficiency