Raluca Grigore
Chatham,Kent
Summary
Experienced professional with a strong background in health and safety compliance, financial reporting, and quality control. Proven expertise in employee management, staff training, and operations management within the restaurant industry. Demonstrated success in food delivery management, wastage minimisation, and restaurant turnover growth. Skilled in fire safety procedures, stock control, and ordering. Committed to driving operational excellence and achieving business goals through effective leadership and strategic planning.
Overview
20
20
years of professional experience
Work History
Restaurant general manager
KFC
Chatham, Kent
04.2010 - Current
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Trained team members to deliver exceptional customer service.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Boosted profitability through effective cost control measures.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Identified areas of improvement through regular performance reviews.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
Restaurant General Manager
McDonalds
Romania, Romania
09.2004 - 03.2010
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Managed staff rosters for optimal productivity and efficiency.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Trained team members to deliver exceptional customer service.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Hired, trained and managed 250 restaurant staff to consistently exceed customer service delivery goals.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Education
Foundation Year - Business Management
University West of Scotland
London 05.2022 - 09.2024
Foundation Year Business Management - Business Mangement
University of Sunderland
Sunderland 10.2024 -
Skills
- Health and Safety Compliance
- Financial reporting
- Quality Control
- Employee management
- Staff training
- Operations management
- Food delivery management
- Wastage minimisation
- Restaurant turnover growth
- Fire safety procedures
- Stock control and ordering
Affiliations
- Going gym, spending time with family
Languages
English
Advanced (C1)
Romanian
Proficient (C2)
References
References available upon request.
Timeline
Foundation Year Business Management - Business Mangement
University of Sunderland
10.2024 -
Foundation Year - Business Management
University West of Scotland
05.2022 - 09.2024
Restaurant general manager
KFC
04.2010 - Current
Restaurant General Manager
McDonalds
09.2004 - 03.2010
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