Summary
Overview
Work History
Education
Skills
References
Timeline
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Raluca Ciupa

Raluca Ciupa

London

Summary

Ambitious and motivated individual with previous work experience as a cleaner, picker and packer, chef and kitchen assistant, supervisor, and team leader. Possesses excellent organizational and time-management skills, with a strong work ethic and a positive attitude towards challenges. Has also demonstrated the ability to train new staff and work in fast-paced environments. Currently a part-time shop assistant with Mieszko Pol supermarket, and taking a break from studies for a year in finance and accounting.

I am a hardworking individual with a strong desire to succeed in all areas of my life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Cleaner

09.2017
  • Responsibilities:
  • Maintaining a clean and hygienic environment
  • Cleaning floors, surfaces, and equipment to a high standard

Customer Service Representative

ROYAL SLOTS CASINO
01.2024 - 03.2024
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promptly responded to inquiries and requests from prospective customers.

Retail Shop Assistant

Tesco Superstore
12.2023 - 03.2024
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Team Leader

YO! Sushi
05.2023 - 01.2024
  • Observed packing operations to verify conformance to specifications.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collected, arranged, and input information into database system.

Shop Assistant

Mieszko Pol Supermarket
07.2021 - 05.2023
  • Responsibilities:
  • Assisting customers with their queries
  • Maintaining clean and hygienic conditions in the shop
  • Ensuring that all customers have a positive shopping experience

Team Leader

Wasabi Sushi and Bento
04.2019 - 07.2021
  • Responsibilities:
  • Managing a team of staff
  • Maintaining high levels of customer satisfaction
  • Handling finances and inventory management
  • Meeting daily targets and ensuring a high standard of work

Supervisor

Amorino Gelato Shop
12.2018 - 04.2019
  • Responsibilities:
  • Leading a team to efficiently work together
  • Ensuring the shop is running efficiently
  • Ensuring everyone is up to speed on different tasks
  • Maintaining clean and hygienic conditions in the shop

Chef De Partie

05.2018 - 09.2018
  • Responsibilities:
  • Taking orders and preparing food to a high standard
  • Running a clean and efficient kitchen
  • Ensuring standards of food prep are always met
  • Training new staff and leading by example in the workplace

Chinese Supermarket

03.2018 - 04.2018
  • Responsibilities:
  • Maintaining a clean and hygienic environment
  • Cleaning floors, surfaces, and equipment to a high standard

Picker and Packer

Majestic Wine Company through Best Connection Agency
09.2017 - 03.2018
  • Responsibilities:
  • Picking and packing orders in a timely and efficient manner
  • Meeting daily targets and ensuring a high standard of work
  • Training new staff and leading by example in the workplace

Education

N/A - Finance and Accounting

Anglia Ruskin University

High School Diploma - Mathematics and Computer Science

High School "Nicolae Iorga" in Nehoiu

Skills

Order Picking

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References

Available upon request

Timeline

Customer Service Representative

ROYAL SLOTS CASINO
01.2024 - 03.2024

Retail Shop Assistant

Tesco Superstore
12.2023 - 03.2024

Team Leader

YO! Sushi
05.2023 - 01.2024

Shop Assistant

Mieszko Pol Supermarket
07.2021 - 05.2023

Team Leader

Wasabi Sushi and Bento
04.2019 - 07.2021

Supervisor

Amorino Gelato Shop
12.2018 - 04.2019

Chef De Partie

05.2018 - 09.2018

Chinese Supermarket

03.2018 - 04.2018

Cleaner

09.2017

Picker and Packer

Majestic Wine Company through Best Connection Agency
09.2017 - 03.2018

N/A - Finance and Accounting

Anglia Ruskin University

High School Diploma - Mathematics and Computer Science

High School "Nicolae Iorga" in Nehoiu
Raluca Ciupa