Raluca Amihaesei
Harlow
Summary
Skilled barista with expertise in coffee selection, specialty brewing, and latte art. Proven ability to multitask and communicate effectively, ensuring efficient service and high customer satisfaction. Experienced in cash register operation and POS systems, with a strong emphasis on food safety and nutritional awareness. Focused on enhancing customer experiences through drink customization and product knowledge while maintaining a positive demeanor.
Driven and adaptable professional seeking to leverage strong customer service and team leadership skills in Hospitality Supervisor role. Proven ability to manage staff and deliver exceptional guest experiences. Keen on creating positive impact by fostering welcoming and efficient service environment.
Offering strong foundation in customer service and team coordination. Knowledgeable about creating positive guest experiences and resolving conflicts swiftly. Strong communication and organisational skills developed through varied roles in service industries. Ready to use and develop leadership, problem-solving, and customer engagement skills in this role.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Hospitality Supervisor Team Leader
Aramark UEL
09.2018 - 11.2025
- Delivered exceptional customer service in fast-paced hospitality environment, upholding high standards.
- Prepared and served food and beverages according to brand specifications while maintaining cleanliness.
- Trained and supervised staff, fostering teamwork and consistent service quality.
- Led daily operations by effectively delegating tasks for smooth service during peak times.
- Managed stock control and ordering processes to enhance cost efficiency and reduce waste.
- Resolved customer queries and complaints professionally, preserving positive relationships.
- Ensured strict adherence to health, safety, and hygiene regulations at all times.
- Collaborated with management to monitor performance and identify areas for improvement.
- Assisted in budget planning controlling costs without compromising on quality of service.
- Fostered a positive work environment encouraging teamwork amongst staff members.
- Tracked employee performance providing constructive feedback where necessary.
- Conducted regular equipment checks arranging repairs when needed.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Conducted regular stock checks, minimising waste and overordering.
- Provided excellent customer service, resulting in repeat business.
- Trained new staff members to uphold company standards of service.
- Implemented promotional strategies to increase overall sales.
- Upheld punctuality among staff members enhancing overall operational efficiency.
- Supervised events ensuring smooth operations from start to finish.
- Streamlined procedures for efficiency, reducing waiting times for guests.
- Coordinated with kitchen staff for timely meal preparation and delivery to guests.
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Communicated regularly with line manager to monitor KPIs and targets.
Customer Service Assistant Hospitality
Aramark Regen Street
11.2015 - 06.2018
- Providing high standards customer service
- Overseeing and managing stock
- Following health and safety and food safety procedures
- Ensure that the client receives the highest possible standard of hospitality
- Achievements
- Established close working and secure relationship with clients and management team
- Creating new procedures to ensure smooth running operation
Room Attendant Housekeeping Supervisor
Human One Hotels
Marble Arch
11.2012 - 08.2015
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Polished furniture and fixtures regularly, maintaining an attractive appearance in rooms.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Assisted with laundry operations to maintain fresh linen supply.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Restocked amenities promptly, ensuring availability at all times.
- Identified maintenance issues swiftly; ensured prompt resolution through communication with the relevant department.
- Enhanced ambience in guest rooms, creating a comfortable environment.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Ensured high standards of hygiene by regularly sanitising all areas.
Education
NVQ Level 3 - Hospitality
05.2024 - 11.2025
Certificate of Higher Education - Comunication
10.2011 - 04.2014
Skills
- Cash register operation
- Coffee selection expertise
- Punctuality
- Milk frothing and heating
- Patience and tolerance
- Specialty coffee brewing
- Recipe modification
- Multitasking abilities
- Drink customization
- Efficient work pace
- Tea preparation skills
- Sense of humor
- Non-dairy alternatives knowledge
- Recipe precision
- Equipment maintenance
- Adaptive communication skills
- Food safety practices
- Nutritional awareness
- Sales persuasion techniques
- Tea expertise
- Organic product knowledge
- Dietary restrictions understanding
- Positive attitude
- POS system proficiency
- Cash handling expertise
- Hot chocolate preparation skills
- Latte art proficiency
- Product advocacy skills
- Responsibility acceptance
HOBBIES
Reading books, Watching movies, Traveling
Languages
Romanian
Native
Timeline
HIT Training - Hospitality, Catering and Retail - NVQ Level 3, Hospitality
05.2024 - 11.2025
Hospitality Supervisor Team Leader - Aramark UEL
09.2018 - 11.2025
Customer Service Assistant Hospitality - Aramark Regen Street
11.2015 - 06.2018
Room Attendant Housekeeping Supervisor - Human One Hotels
11.2012 - 08.2015
University AIC Romania - Certificate of Higher Education, Comunication
10.2011 - 04.2014