Ralph Symington
Manchester
Summary
Dedicated professional with a strong history of excellence in customer service, demonstrating skills in team collaboration and target achievement. Known for product knowledgeability and an enthusiastic demeanour, ensuring a confident presence in all interactions. Excels in active listening and showing empathy where appropriate, contributing to a positive customer experience. Punctuality and professional commitment are consistently upheld, aiming to leverage these strengths towards my ambition of continued career growth and upskilling.
Overview
1
1
year of professional experience
Work history
Oncology and Dermatology Department Advisor
Bupa
Salford
02.2025 - Current
- Manage up to 50+ calls per day, from members requiring support with oncology and dermatology conditions, providing clear guidance and reassurance
- Handle sensitive and complex calls with empathy and responsibility, particularly supporting members affected by serious illness such as cancer
- Asses and authorise medical treatments and procedure in line with policy terms and national health guidelines (NICE)
- Liase with hospitals, consultants and also healthcare providers to coordinate patient care and ensure treatment is approved in acceptable time
- Proactively chase medical documentation and approvals ensuring cases are managed (Medical reports and underwriting information)
Education
Filmmaking BA hons - Filmmaking
Manchester Metropolitan University
Manchester 9 2021 - 5 2024
Skills
- Professional commitment
- Team collaboration
- Target achievement
- Product knowledgeability
- Active listening
- Showing empathy where appropriate
- Enthusiastic demeanor
- Confident presence
- Customer service excellence
- Punctuality
Affiliations
- Music Production
- DJ
- Cook
- Fitness
References
References available upon request.
Timeline
Oncology and Dermatology Department Advisor
Bupa
02.2025 - Current
Filmmaking BA hons - Filmmaking
Manchester Metropolitan University
9 2021 - 5 2024