Ralph Murray
Birmingham
Summary
Motivated and safety-focused candidate with a strong leadership background as a Cadet Company Sergeant Major in the Army Cadet Force, where I developed proven ability to follow safety and security procedures, work in physically demanding environments and operate effectively as part of a close-knit team. Combined with customer-facing experience in a fast-paced retail setting, I am eager to bring my reliability, situational awareness and teamwork to a Ramp Agent role at Birmingham Airport.
Overview
4
4
years of professional experience
Work History
Customer Assistant
Marks & Spencer
07.2025 - Current
- Delivered exceptional customer service within fast-paced environment, consistently showcasing professionalism and composure.
- Mentored new team members by offering insights on store layout and daily operations.
- Adapted quickly to changing priorities and shifting workloads, demonstrating strong problem-solving under pressure.
- Efficiently managed stock by organising deliveries, rotating products, and ensuring shelves are consistently replenished to maintain product availability and reduce waste.
Cadet Sergeant Major
Army Cadet Force
02.2022 - 04.2026
- Oversee coordination and delivery of structured training programs for cadets within the unit.
- Showcased proficiency in fieldcraft with a focus on situational awareness, leadership, and critical thinking during field exercises.
- Facilitate mentorship for junior and senior cadet NCOs, offering consistent guidance to enhance performance and achievement
- Coordinated logistical support for field exercises and events.
Small Business Owner
Self-employed
02.2024 - 05.2024
- Launched and managed a dropshipping business on TikTok, using the platform to generate over 5 million views through consistent content creation and posting daily.
- Built and maintained a Shopify e-commerce website, handling all the branding and product presentation independently.
- Liaised with overseas suppliers to ensure a fair cost per unit was agreed on and ensuring timely and accurate order fulfilment which contributed to a 98% customer satisfaction rate.
- Developed my time management skills by balancing the demands of the daily content creation, website maintenance, order fulfilment, school and extra-curricular activities.
Coaching Assistant Football Coach
Harborne Football
01.2023 - 06.2023
- Shadowed lead coaches during training sessions, helping to setup drills and matches ensuring the children can play football in a positive, safe environment.
- Volunteered part of this role for my Duke of Edinburgh Bronze Award, demonstrating commitment and community involvement.
- Acted as a role model for the children, building positive relationships with them to help boost their confidence and enthusiasm for the sport.
Education
BTEC Business Level 3 National Extended Diploma - Business
Halesowen College
Birmingham06-2026
GCSEs - 8 GCSEs achieved at grades 4-6, 1 BTEC Level 2 Award achieved at grade Distinction(A-AEquivalent)
University of Birmingham School
Birmingham06-2024
Skills
- First Aid Qualified
- Teamwork
- Communication
- Critical-Thinking
- Situational Awareness
- Adaptability
- Leadership
- Project Management
- Attention to Detail
Licences & Awards
- Full UK Manual Driving Licence
- First Aid at Work
- Duke of Edinburgh Bronze Award
- Duke of Edinburgh Silver Award