Summary
Overview
Work History
Education
Skills
Languages
Training
References
Timeline
Generic

RALPH MIGUEL PANOPIO

Dunstable

Summary

Detail-oriented and efficient IT Technical Support professional with 1.6 years of hands-on experience in troubleshooting, supporting and maintaining IT systems. Skilled in resolving hardware, software, and network issues with a focus on minimizing downtime and ensuring smooth operations. Experienced in providing both remote and in-person support, managing IT asset inventories, and assisting in system upgrades. Known for excellent problem solving skills, clear communication and a customer-first approach. Ready to bring my technical expertise and strong support skills to a dynamic team.

Overview

5
5
years of professional experience

Work History

IT Technical Support

Accent Micro Technologies
06.2020 - 12.2021
  • Provide technical support for over 90 end-users, resolving hardware, software and network issues.
  • Handle troubleshooting of issues related to operating systems, applications, email and network connections.
  • Manage IT asset inventory and ensure accurate tracking of all hardware and software assets.
  • Update and collect tickets for customer support.
  • Assist senior technicians with the installation and maintenance of company hardware
  • Respond to helpdesk tickets and resolved technical issues within an average response time of 30 minutes.
  • Configure software and functions following specifications.

Residential Concierge

Y&Y Management
12.2023 - Current
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Organize maintenance services for private and public building spaces.
  • Respond to an average of 70+ customer inquiries daily via phone and email.
  • Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance.
  • Collect and distribute incoming mail, employing strict confidentiality throughout.
  • Monitor public areas, ensuring cleanliness, safety, and comfort for all residents and staff members.
  • Implement health and safety protocols on-site, reducing workplace accidents.
  • Manage necessary contractor operations on location.
  • Regularly review CCTV system for any potential security breaches.


Night auditor/Receptionist

K+K Hotel George London
06.2022 - 11.2023
  • Greet incoming guests in a professional manner and provide friendly, knowledgeable assistance.
  • Manage high volume of incoming calls from multi-line telephone system and documented messages.
  • Collect and distribute incoming mail, employing strict confidentiality throughout.
  • Control cash and credit card payment transactions at the front desk.
  • Investigate auditing discrepancies by reconciling cash drop and credit card transactions.
  • Run daily, weekly and monthly reports to close day and meet objectives.
  • Perform nightly updates to room charges and rates.

Education

Bachelor of Science - Information Technology

De La Salle Lipa
06.2019

Skills

  • Open and clear communicator
  • Resilience and Adaptability
  • Customer Service
  • Problem Solving
  • IT Asset Management & Inventory Control
  • Microsoft Office Proficiency
  • Multitasking Proficiency
  • Database Management & Backups
  • Desktop support
  • Application installations
  • Hardware diagnosis

Languages

English: Fluent
Filipino: First Language

Training

  • Internet of Things Seminar (De La Salle Lipa - 7th March 2018)
  • Ethical Hacking Seminar (De La Salle Lipa - 14th April 2018)
  • User Experience Seminar (De La Salle Lipa - 14th April 2018)
  • Infor Visit and Seminar (De La Salle Lipa - 14th of April 2018)
  • Cisco Seminar (SM Aura Towers - 17th April 2018)

References

References available upon request

Timeline

Residential Concierge

Y&Y Management
12.2023 - Current

Night auditor/Receptionist

K+K Hotel George London
06.2022 - 11.2023

IT Technical Support

Accent Micro Technologies
06.2020 - 12.2021

Bachelor of Science - Information Technology

De La Salle Lipa

Similar Profiles

CREATE PROFILE
RALPH MIGUEL PANOPIO