Ralph Edwards

Policy Manager post responsible for Policy and Procedures and Quality Assurance for Care Homes of the Legion

• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Contributed to work of multidisciplinary teams, using in-depth understanding Care Act 2014 policies and procedures.
• Assessed needs and situations by conducting individual and group interviews.
• Established and maintained professional relationships to offer objective guidance and support.
• Responded calmly to manage crises and emergency situations.
• Adapted communication styles to build two-way communication with clients.
• Adhered to safeguarding principles to protect service users from risk.
• Deal with Complaints

• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Provided tailored support to help service users increase their independence and quality of life.
• Adhered to safeguarding principles to protect service users from risk.
• Produced reports within set timeframes and in line with industry standards.
• Exercised professional judgement to implement interventions and make tough decisions.
• Signposted specialised support to offer services to people experiencing [Type] problems.
• Responded calmly to manage crises and emergency situations.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Contributed to work of multidisciplinary teams, using in-depth understanding of [Type] policies and procedures.
• Prioritised workload to offer support to caseload of service users.

Leading So

• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Prioritised workload to offer first-class support to caseload of service users.
• Established and maintained professional relationships to offer objective guidance and support.
• Planned and initiated care and support interventions following evidence-based practices to achieve service user involvement.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Signposted specialised support to offer services to people experiencing [Type] problems.
• Designed comprehensive support packages tailored to meet needs of individual service users.
• Liaised with other professionals in health and social care to coordinate holistic support.
• Contributed to work of multidisciplinary teams, using in-depth understanding of Care and Support policies and procedures.
• Responded calmly to manage crises and emergency situations.

• Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
• Prepared rotas and assigned workloads to achieve service targets.
• Supported departmental budget governance for expenditures.
• Supported Registered Manager across 14 care homes in North of England.
• work with Local Authorities and Health to support people in to appropriate Residential Services.
• Offered out of hours support. to Registered Managers

• Supporting Managers of Residential & Day Care Services for Adults with Learning Disability
• Worked alongside team of multidisciplinary professionals to devise care plans managing complex compound problems.
• Collaborated with parents on home care and support for adults with disabilities.

• Supporting Managers of Residential & Day Care Services for Adults with Learning Disability
• Worked alongside team of multidisciplinary professionals to devise care plans managing complex compound problems.
• Collaborated with parents on home care and support for adults with disabilities.

• Supporting Managers of Residential & Day Care Services for Adults with Learning Disability
• Worked alongside team of multidisciplinary professionals to devise care plans managing complex compound problems.
• Collaborated with parents on home care and support for adults with disabilities.

• Registered Manager of Short Stay Residential Unit
• Working with Service Users and Families to offer Person Centred Support
• Management of Staff Rota's
• Supervision and development support to staff
• Management of Home Budget

• Deputy to Registered Manger
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Supervision of Staff
• Rotas for Staffing

• Team leader of Shifts on Rota
• Supervision of Staff
• Liaise with families
• Liaise with Social Work and Health Teams

• Assisted service users with daily living skills.
• Assisted with all aspects of personal care by routinely performing in line with service users' needs and capabilities.
• Managed challenging situations involving children with complex difficulties by employing approaches to deescalate challenging behaviours.
• Worked closely with families to achieve longstanding positive outcomes Children with a Learning Disability.

• Worked across a number of Services in first year before taking up Professional Qualification at Birmingham University between 1979- 1981 (seconded)

• Work as Statistical Analyst
• Conduct Surveys to the County Structure Plan
• Imputing Data for County Structure Plan