Hi, I’m
Ralitsa Todorova
Sutton
Summary
Resourceful management professional with background in customer service, budget optimisation and resource allocation. Identifies areas for improvement and recommends cost-reduction initiatives proactively. Proven success in meeting business objectives through well-coordinated workflows.
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Toprak Food LtdSutton, SRY
Supermarket Cashier
01.2022 - 07.2023
Job overview
- Performed up to £3000 in cash, credit or check transactions daily with zero error.
- Facilitated smooth day-to-day operations, using Epos Now software to balance till at shift end.
- Enabled accurate performance tracking by maintaining accurate records of transactions in Lightspeed POS.
- Delivered outstanding customer service with friendly and efficient manner.
- Helped meet business needs by working extra shifts.
- Set up new promotions and monitored price changes.
TFX Food CenterWallington, Sutton
Customer Service Supervisor
06.2013 - 01.2016
Job overview
- Performed management of customer service trends, creating proactive strategies to maintain best practices.
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Exceeded performance targets by 40% through effective reviewing of resource and workload.
- Increased business and process metrics to measure and manage customer service effectiveness.
- Established high standards of product knowledge, applying communication and numeracy to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
Education
Northumbria UniversityLondon
Master of Science from Digital Marketing
03.2020 - 05.2021
University Overview
- Professional development completed in Business Readiness.
- Graduate with BSc
- Honours Degree 2:1
- Dissertation in Email Marketing.
Roehampton UniversityLondon
Bachelor of Science from Business Management
06.2016 - 03.2020
University Overview
- Continuing education in Digital Marketing.
- Completed BSc Qualification
- Graduate with 2:1
- Academic honours in Business Management
Skills
- SEO implementation
- Hosting management
- WordPress optimisation
- PPC advertising
- Affiliate programmes
- Social media post scheduling
- Mail Chimp
- Google analytics reporting
- Pricing structures knowledge
- Campaign development experience
- Market research expertise
- Customer demographics understanding
- Promotions planning skills
- Copywriting abilities
- Graphic design proficiency
Languages
English
Upper intermediate
Bulgarian
Native
Timeline
Supermarket Cashier
Toprak Food Ltd
01.2022 - 07.2023
Northumbria University
Master of Science from Digital Marketing
03.2020 - 05.2021
Roehampton University
Bachelor of Science from Business Management
06.2016 - 03.2020
Customer Service Supervisor
TFX Food Center
06.2013 - 01.2016
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