Raksha Sanganee
LONDON,England
Summary
Raksha is a highly organised, well planned professional working as a Salesforce Developer / Consultant for over 4 years. She has excellent communication and interpersonal skills, accustomed to working in both large and small team environments. A team player with strong ethics, a positive attitude and the ability to make the best use of individual resources.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Salesforce Developer
01.2023 - 08.2023
- Communicated with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
- Experience of different development approaches (Agile/Scrum).
- Assist Project Managers with planning site redesigns and updates.
- Maintain communication with Creative Directors and Project Managers on scope of projects.
- Conducted collection and analysis of functional, technical and non-functional requirements.
- Develop, maintain, and communicate standards around design leadership, documentation, and stakeholder communication in line with enterprise standards.
- Provided designing alternatives and best practices by contribution in design sessions.
- Managed the road map for product design and development.
Lead CPQ Trainer
01.2023 - 05.2023
- Lead Trainer for CPQ My Sales Management User Training.
- Working as a consultant and developer with a focus on Education Cloud, Raksha also developed and implemented Sales Target Management projects and worked on designing Visualforce pages and connecting them with pre-existing flows.
- Develop custom Salesforce applications, components, and integrations using Apex, Visualforce, Lightning Components, and other relevant technologies.
- Implement and customise Salesforce features such as workflows, process builder, validation rules, and triggers.
- Ensure code quality and adherence to best practices.
- Provide user training and work on user adoption.
- Work with a client regarding their order management domain in Salesforce.
- Provided strategic technical insight regarding My Sales CPQ to Pros CPQ.
- Train User how to use Salesforce CPQ to its fullest potential, ensuring they have a complete understanding of the software's features and how to navigate it efficiently.
- Design, configure and implement the scheduling application functionally, workflow, business rules and algorithms based on Salesforce framework.
- Design, configure, implement and deploy application functionally.
- Collaborate with Project Managers to define the work tasks and assignments.
- Developed Apex controllers for individual VisualForce pages for controlling the business logic.
- Deployed Sales Cloud for the company to manage customer records and sales funnels for the firm’s clients.
- Worked with the stakeholders to build the system to specifications to optimise workflow and streamline processes.
- Configured page layouts, workflows, document templates, record types and data fields.
Junior Salesforce Consultant
01.2023 - 05.2023
- Created and managed a Recruitment application.
- The project included full project requirements with the client and translated their needs into a Salesforce.
- The development combines both User interface along with automation (Path, Email-to-Lead, Queues, Auto-Response and Assignment Rule, Process Builder and Visual Flow) with DataMap; Security including Profile, Permission set; Field Level Security, Sharing Rules; Roles, Reports, and Dynamic Dashboards.
- Working on developing Lightning web components with a workflow that fits clients requirement needs.
- Understanding of Apex code, Lightning Web Components, Java scripting and Visualforce.
- Experience in working in non-profit processes is an advantage.
- Created an Issue List LWC.
- Custom Labels In Lightning Web Component (LWC).
POC Solution Consultant
Agentforce
01.2023 - 04.2023
- Activating DataCloud and updating data
- The goal is to create the Agentforce Summary Builder with Vonnage call script recording so that the call data can be easily retrieved and updated in the data cloud.
- Streamlined the process of summarising client contacts, resulting in more accurate and timely updates.
- Real-time data syncing has been implemented to improve reporting and decision-making.
- Enhanced operational efficiency through automated documentation of customer service calls and data management.
BA/Solution Consultant
01.2023 - 04.2023
- Designed and configured Salesforce solutions to automate business processes and improve efficiency.
- Documented business and system requirements for Salesforce projects.
- Conducted gap analyses to identify any discrepancies between business needs and current functionalities.
- Translate business requirements into technical configurations for developers.
- Partnered with sales teams to understand customer needs and develop solutions that meet those needs.
- Stayed up-to-date on the latest Salesforce features and functionality.
- Develop and deliver clear presentations and reports outlining DevOps strategies, recommendations, and ongoing project progress.
- Train and mentor clients on DevOps best practices and methodologies.
NPSP Auto Donation update
01.2023 - 04.2023
- Get Record Id in Lightning Web Component.
- Lightning Web Component lightning-data table.
- Use Lightning Web Components in Visualforce.
- Easier ways to create changes in dates, donation amounts, put them on standby, etc.
- Improve the way changes to Recurring Donations are viewed in page layouts.
POC for Banking/Solution Consultant
Agentforce
01.2023 - 03.2023
- Developing and implementing an Agentforce AI-driven virtual assistant for banking.
- Streamlining account answering FAQs and booking live agent appointments.
NPSP Online Booking Application - Prayer Booking Slots
01.2023 - 03.2023
- This is a Salesforce Non-Profit Success Pack which is designed for getting the Prayer booking slots.
- Raksha made a complete setup like how they can use Non-Profit Success Requirements back to actual design and development on the platform.
- Involved in creating the Custom objects, Tabs, Custom Fields, Workflows, Validation Rules, Visualforce pages and email templates.
- Designed and deployed Workflow rules, Approval Processes and Triggers.
- Worked on standard objects mainly on Accounts, Leads, Contacts, Opportunity, Activities, Notes, and attachments.
- Developed Custom Controller Classes and extensions to Standard Controllers using Apex while developing Visualforce pages.
- Developed Reports and Dashboards according to the business requirements and customised the existing Reports as per the Change Requests.
- Developed on sandbox environment and Waiting for Clients’ feedback and go-ahead so we can perform timely deployments on production servers.
Education
Master of Science - Computer Science
University of Mumbai
India 12.2007 - 12.2009
Bachelor of Science -
London College Business & Computer Studies
London 04.2000 - 04.2001
Skills
- Excellent Communicator
- Problem Solver
- Creative Thinker
- Flexible
- Trustworthy
- Goal Achiever
- Controllers
- Sharing Rules
- Workflows
- Email Updates
- Data Loader
Certification
Administrator, Advance Administrator, Application Architect, CPQ Specialist, Data Architect, Platform App Builder, PD1, Service Cloud, Sharing & Visibility Architect, Education Cloud Consultant, Associate, User Experience Designer, AI Associate, Business Analyst, PSM 1, PSPO 1, Fundamentals I MP, Fundamentals I SFP, Fundamentals II MP, Consultant, Robotic Testing, Copado Essentials+, Extension Builder, Completed all 28 Certs
Custom
- Won Copado Global awards, 2023
- Fluido Risingstar
- Woman in DevOps Leading the Way
- Nominated Copado Champion, 2023
- Nominated for Woman In IT Awards, London (UK), 2022
- Education and Training
- Coach of the year
- Nominated for Woman In IT Awards, London (UK), 2021
- Returner of the Year
Personal Information
Title: Solution Consultant/Architect
Timeline
Salesforce Developer
01.2023 - 08.2023
Lead CPQ Trainer
01.2023 - 05.2023
Junior Salesforce Consultant
01.2023 - 05.2023
POC Solution Consultant
Agentforce
01.2023 - 04.2023
BA/Solution Consultant
01.2023 - 04.2023
NPSP Auto Donation update
01.2023 - 04.2023
POC for Banking/Solution Consultant
Agentforce
01.2023 - 03.2023
NPSP Online Booking Application - Prayer Booking Slots
01.2023 - 03.2023
Master of Science - Computer Science
University of Mumbai
12.2007 - 12.2009
Bachelor of Science -
London College Business & Computer Studies
04.2000 - 04.2001