Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Timeline
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Raksha Sanganee

LONDON,England

Summary

Raksha is a highly organised, well planned professional working as a Salesforce Developer / Consultant for over 4 years. She has excellent communication and interpersonal skills, accustomed to working in both large and small team environments. A team player with strong ethics, a positive attitude and the ability to make the best use of individual resources.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Salesforce Developer

01.2023 - 08.2023
  • Communicated with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
  • Experience of different development approaches (Agile/Scrum).
  • Assist Project Managers with planning site redesigns and updates.
  • Maintain communication with Creative Directors and Project Managers on scope of projects.
  • Conducted collection and analysis of functional, technical and non-functional requirements.
  • Develop, maintain, and communicate standards around design leadership, documentation, and stakeholder communication in line with enterprise standards.
  • Provided designing alternatives and best practices by contribution in design sessions.
  • Managed the road map for product design and development.

Lead CPQ Trainer

01.2023 - 05.2023
  • Lead Trainer for CPQ My Sales Management User Training.
  • Working as a consultant and developer with a focus on Education Cloud, Raksha also developed and implemented Sales Target Management projects and worked on designing Visualforce pages and connecting them with pre-existing flows.
  • Develop custom Salesforce applications, components, and integrations using Apex, Visualforce, Lightning Components, and other relevant technologies.
  • Implement and customise Salesforce features such as workflows, process builder, validation rules, and triggers.
  • Ensure code quality and adherence to best practices.
  • Provide user training and work on user adoption.
  • Work with a client regarding their order management domain in Salesforce.
  • Provided strategic technical insight regarding My Sales CPQ to Pros CPQ.
  • Train User how to use Salesforce CPQ to its fullest potential, ensuring they have a complete understanding of the software's features and how to navigate it efficiently.
  • Design, configure and implement the scheduling application functionally, workflow, business rules and algorithms based on Salesforce framework.
  • Design, configure, implement and deploy application functionally.
  • Collaborate with Project Managers to define the work tasks and assignments.
  • Developed Apex controllers for individual VisualForce pages for controlling the business logic.
  • Deployed Sales Cloud for the company to manage customer records and sales funnels for the firm’s clients.
  • Worked with the stakeholders to build the system to specifications to optimise workflow and streamline processes.
  • Configured page layouts, workflows, document templates, record types and data fields.

Junior Salesforce Consultant

01.2023 - 05.2023
  • Created and managed a Recruitment application.
  • The project included full project requirements with the client and translated their needs into a Salesforce.
  • The development combines both User interface along with automation (Path, Email-to-Lead, Queues, Auto-Response and Assignment Rule, Process Builder and Visual Flow) with DataMap; Security including Profile, Permission set; Field Level Security, Sharing Rules; Roles, Reports, and Dynamic Dashboards.
  • Working on developing Lightning web components with a workflow that fits clients requirement needs.
  • Understanding of Apex code, Lightning Web Components, Java scripting and Visualforce.
  • Experience in working in non-profit processes is an advantage.
  • Created an Issue List LWC.
  • Custom Labels In Lightning Web Component (LWC).

POC Solution Consultant

Agentforce
01.2023 - 04.2023
  • Activating DataCloud and updating data
  • The goal is to create the Agentforce Summary Builder with Vonnage call script recording so that the call data can be easily retrieved and updated in the data cloud.
  • Streamlined the process of summarising client contacts, resulting in more accurate and timely updates.
  • Real-time data syncing has been implemented to improve reporting and decision-making.
  • Enhanced operational efficiency through automated documentation of customer service calls and data management.

BA/Solution Consultant

01.2023 - 04.2023
  • Designed and configured Salesforce solutions to automate business processes and improve efficiency.
  • Documented business and system requirements for Salesforce projects.
  • Conducted gap analyses to identify any discrepancies between business needs and current functionalities.
  • Translate business requirements into technical configurations for developers.
  • Partnered with sales teams to understand customer needs and develop solutions that meet those needs.
  • Stayed up-to-date on the latest Salesforce features and functionality.
  • Develop and deliver clear presentations and reports outlining DevOps strategies, recommendations, and ongoing project progress.
  • Train and mentor clients on DevOps best practices and methodologies.

NPSP Auto Donation update

01.2023 - 04.2023
  • Get Record Id in Lightning Web Component.
  • Lightning Web Component lightning-data table.
  • Use Lightning Web Components in Visualforce.
  • Easier ways to create changes in dates, donation amounts, put them on standby, etc.
  • Improve the way changes to Recurring Donations are viewed in page layouts.

POC for Banking/Solution Consultant

Agentforce
01.2023 - 03.2023
  • Developing and implementing an Agentforce AI-driven virtual assistant for banking.
  • Streamlining account answering FAQs and booking live agent appointments.

NPSP Online Booking Application - Prayer Booking Slots

01.2023 - 03.2023
  • This is a Salesforce Non-Profit Success Pack which is designed for getting the Prayer booking slots.
  • Raksha made a complete setup like how they can use Non-Profit Success Requirements back to actual design and development on the platform.
  • Involved in creating the Custom objects, Tabs, Custom Fields, Workflows, Validation Rules, Visualforce pages and email templates.
  • Designed and deployed Workflow rules, Approval Processes and Triggers.
  • Worked on standard objects mainly on Accounts, Leads, Contacts, Opportunity, Activities, Notes, and attachments.
  • Developed Custom Controller Classes and extensions to Standard Controllers using Apex while developing Visualforce pages.
  • Developed Reports and Dashboards according to the business requirements and customised the existing Reports as per the Change Requests.
  • Developed on sandbox environment and Waiting for Clients’ feedback and go-ahead so we can perform timely deployments on production servers.

Education

Master of Science - Computer Science

University of Mumbai
India
12.2007 - 12.2009

Bachelor of Science -

London College Business & Computer Studies
London
04.2000 - 04.2001

Skills

  • Excellent Communicator
  • Problem Solver
  • Creative Thinker
  • Flexible
  • Trustworthy
  • Goal Achiever
  • Controllers
  • Sharing Rules
  • Workflows
  • Email Updates
  • Data Loader

Certification

Administrator, Advance Administrator, Application Architect, CPQ Specialist, Data Architect, Platform App Builder, PD1, Service Cloud, Sharing & Visibility Architect, Education Cloud Consultant, Associate, User Experience Designer, AI Associate, Business Analyst, PSM 1, PSPO 1, Fundamentals I MP, Fundamentals I SFP, Fundamentals II MP, Consultant, Robotic Testing, Copado Essentials+, Extension Builder, Completed all 28 Certs

Custom

  • Won Copado Global awards, 2023
  • Fluido Risingstar
  • Woman in DevOps Leading the Way
  • Nominated Copado Champion, 2023
  • Nominated for Woman In IT Awards, London (UK), 2022
  • Education and Training
  • Coach of the year
  • Nominated for Woman In IT Awards, London (UK), 2021
  • Returner of the Year

Personal Information

Title: Solution Consultant/Architect

Timeline

Salesforce Developer

01.2023 - 08.2023

Lead CPQ Trainer

01.2023 - 05.2023

Junior Salesforce Consultant

01.2023 - 05.2023

POC Solution Consultant

Agentforce
01.2023 - 04.2023

BA/Solution Consultant

01.2023 - 04.2023

NPSP Auto Donation update

01.2023 - 04.2023

POC for Banking/Solution Consultant

Agentforce
01.2023 - 03.2023

NPSP Online Booking Application - Prayer Booking Slots

01.2023 - 03.2023

Master of Science - Computer Science

University of Mumbai
12.2007 - 12.2009

Bachelor of Science -

London College Business & Computer Studies
04.2000 - 04.2001

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Raksha Sanganee