Rakhee Kundu
Clinical Operations Manager
London
Summary
- Experienced Clinical Operations Manager with 10+ years of healthcare experience, including 5 years of clinical dentistry and 4+ years in senior healthcare operations roles in the UK.
- Currently leading a high-performing private orthodontic and general dental practice, managing end-to-end clinical operations, team leadership, regulatory compliance, P&L ownership, and strategic growth initiatives.
- Strong background in managing multidisciplinary teams, improving patient pathways, driving service quality, and aligning operations with CQC and governance standards.
- Pursuing an MBA in Healthcare Management from the University of Roehampton to further strengthen my capabilities in strategic healthcare leadership.
- Skilled in cross-functional collaboration, clinical coordination, performance analytics, patient experience, and digital systems including OrthoTrac, Dentally, and Carestream R4.
- Passionate about delivering impactful healthcare solutions and now seeking broader leadership roles across healthcare service delivery, clinical operations, or healthtech.
Overview
12
12
years of professional experience
Work History
Clinical Operations Manager
Smartdontics
03.2022 - Current
- Lead day-to-day clinical operations of a fully private orthodontic and general dental practice with over £1M in annual turnover.
- Oversee multidisciplinary team of clinicians, nurses, and administrative staff, ensuring operational continuity, team performance, and high standards of patient care.
- Own responsibility for practice-level strategic planning, patient flow optimisation, and service delivery aligned with CQC and clinical governance requirements.
- Manage full budget lifecycle: P&L, cost control, revenue forecasting, and supplier contract negotiation.
- Implement quality improvement measures based on KPIs including DNA rate reduction, treatment acceptance, and patient feedback (NPS).
- Drive cross-functional initiatives with IT, HR, and clinical leadership to support systems upgrades, recruitment, and regulatory compliance.
- Develop patient education material and treatment journey frameworks to enhance case acceptance and overall experience.
- Lead audit preparation and ensure compliance with CQC, infection control, data protection, and safeguarding protocols.
- Act as primary liaison with external stakeholders including insurance partners and corporate service providers.
Clinical Manager
Bupa Dental Care
12.2018 - 03.2022
- Managed a busy mixed (NHS & private) dental practice with over £650K in annual turnover.
- Improved revenue by 15% year-over-year through effective diary zoning, marketing, and NPS initiatives.
- Directed a team of 10+ staff, ensuring performance aligned with KPIs and CQC requirements.
- Spearheaded complaint resolution, risk mitigation, and team development strategies.
- Proficient in R4 and Dentally software and Bupa Insurance portal for claims processing.
Associate Dentist, Centre Head and Clinic Coordinator
Muskaan Dentals
01.2016 - 08.2018
- Supervised 3 dental practices with 20+ staff across the National Capital Region.
- Oversaw financial reporting, staff hiring, and treatment planning.
- Developed marketing campaigns across digital and traditional channels.
- Delivered high-complexity treatments including surgical extractions and aesthetic dentistry.
Associate Dentist & Quality Controller
My Family Dentist
01.2015 - 01.2016
- Managed solo practice operations and full range of clinical procedures.
- Ensured NABH compliance and implemented sterilisation protocols.
- Developed team leadership and quality control strategies.
Dentist
Muskaan Dentals
06.2013 - 01.2015
- Delivered complete general dental care including RCTs, prosthodontics, and community camps.
- Conducted patient education sessions and maintained meticulous clinical documentation.
Education
MBA - Health Care Management
University of Roehampton
London 04.2001 -
Bachelors in Dental Surgery -
Manav Rachna Dental College
Faridabad, India 10.2007 - 12.2012
Skills
- Healthcare Operations & Leadership
- CQC Compliance & Clinical Governance
- Financial Planning & Budget Management
- Staff Recruitment, Training & Development
- Patient Journey Management & Retention
- KPI Tracking & P&L Oversight
- Complaint & Risk Management
- Strategic Planning & Business Growth
- Employee performance
- Client consulting
- Supplies ordering
- Staff management
Timeline
Clinical Operations Manager
Smartdontics
03.2022 - Current
Clinical Manager
Bupa Dental Care
12.2018 - 03.2022
Associate Dentist, Centre Head and Clinic Coordinator
Muskaan Dentals
01.2016 - 08.2018
Associate Dentist & Quality Controller
My Family Dentist
01.2015 - 01.2016
Dentist
Muskaan Dentals
06.2013 - 01.2015
Bachelors in Dental Surgery -
Manav Rachna Dental College
10.2007 - 12.2012
MBA - Health Care Management
University of Roehampton
04.2001 -
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