Rakesh Thankappan

Competent Relationship Officer experienced in managing social media output, media relationships and lead generation. Works collaboratively with other colleagues and departments to offer seamless service to customers. Enthusiastic professional dedicated to providing world class customer service. Possesses drive and aptitude to build relationships with stakeholders on phone and in person. Works to deadlines and consistently meets targets. Dedicated individual looking to start professional journey in customer relationship management. Possesses IT skills and knowledge of relevant software packages and online information systems. Organised and prioritises workload to meet personal and team goals. Reliable student ready to acquire skills in relationship management. Prepared to support team with innovative ideas to help improve quality of customer service. Astute relationship management professional with extensive experience improving business service offerings. Actioned complaints and feedback quickly to elevate customer satisfaction. Developed staff training and management processes to maximise growth opportunities. Accomplished advertising and marketing professional with background enabling strong sales through well-coordinated and targeted promotions. Delivers results using data-driven approaches and multi-channel marketing expertise. Organises strategies for maximum impact with optimum timing, collateral and placements. Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally to develop relationships and create positive customer experiences.