Rajwinder Kaur
Hayes,Middlesex
Summary
More than 3 years of experience as a Network and Desktop support Assistant, worked on modern Network Technologies, and have also worked in challenging environments including Operations Maintenance and Troubleshooting. Strong academic background in Information Technology and extremely valuable experience in customer services. Good knowledge of ticketing system Fresh Service. Working experience on different switches models 2950, 3550, 3560and 3750. Hands-on experience and understanding of switches and routers VLAN, Inter VLAN routing, VTP, Trunking STP, HSRP, and Ether-channel and port security.
Hands-on experience in dynamic Routing protocol configurations such as RIP, EIGRP, and OSPF. Maintaining and Troubleshooting LAN and WAN connectivity. Hands-on experience in installation / Configuration / Troubleshooting of all Microsoft Windows Supporting Operating Systems.
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
Work History
IT Support Specialists
London Metropolitan University
09.2024 - 01.2025
- Technical support specialist providing onsite and remote assistance
- Skilled in delivering exceptional customer service
- Proactive approach to dealing with user issues
- Proficient in ticket logging system Freshservice
- Experienced in maintaining full documentation of tickets
- Respond to client inquiries promptly
- Provide technical support for hardware and software issues
- Responsible for maintaining a log of software and hardware issues detected
- Provide relevant advice to support users in the use of computer equipment
- Assign complex service issues to appropriate IT Support members from 2nd and 3rd line support
Trading Assistant
Sainsbury's
05.2023 - 01.2025
- Provide support in inventory management by ensuring the utmost availability of stock and minimising surplus inventory
- Stay updated on industry trends and regulatory requirements relevant to trading operations
- Regularly verify product identifiers (e.g., barcodes, SKUs) across inventory management systems to ensure their accuracy and consistency
- Assuring that products are appropriately coded on the label will promote precise identification and monitoring
- Verify that the product codes and the corresponding data in inventory systems and databases are identical
- Discrepancies and errors in product coding must be identified and corrected to preserve data integrity
Information Technology Intern
Bright Network
06.2024 - 06.2024
- Participated in workshops and keynotes led by industry leaders such as Deloitte, and BT Group, focusing on leadership, women in STEM, data science, and mental resilience
- Engaged in peer networking and graduate office hours with representatives from Bloomberg, Deloitte, and P&G, gaining insights into career advancement and industry trends
- Developed and honed transferable skills in leadership, personal branding, and project management through hands-on tasks and constructive feedback sessions
Information Technology Specialist
OSBH
06.2023 - 08.2023
- Company Overview: Online startup biz
- As an intern at OSBH Online startup biz, I worked remotely from London, focusing on mobile application development
- UI design using the NO Code platform (ADALO)
- Implementing audio call functionality for a medical application
- Integrating databases and APIs and enabling audio calls between users and conducting vulnerability assessments through APK and API testing
- Implemented strategies to optimise system performance and enhance cybersecurity measures
- Online startup biz
Project Management Assistant
Quaysys Software
09.2019 - 10.2021
- Support project teams and management administratively at every stage of the project´s execution
- Help create, execute, and oversee project budgets, timelines, and plans
- Assure accuracy and accessibility for project team members by organising and maintaining project files, records, and documentation
- Help with project proposal, report, presentation, and other communication material development
- Track project schedules and progress, pointing up any problems and hazards to project management as necessary
- Help keep track of project costs, bills, and financial dealings to make sure budgetary limits are followed
Computer Teacher
Computer Zone
01.2015 - 08.2019
- Teaching Undergraduate level in areas allocated by the head of the Department
- Reviewed from time to time by the same and assist in the development, planning and implementation of high quality curriculum
- Maintaining Records to monitor student progress, achievement, and attendance
Education
Master`s degree - Computer Networking and Cyber Security
London Metropolitan University
Master`s degree - Information Technology
Guru Nanak Dev University
PG Diploma - Computer Application
Punjab University
Skills
- Customer Service Excellence: Proven ability to handle end-user inquiries with professionalism and empathy
- Technical Expertise: Proficient in Microsoft Office, Windows desktops, Active Directory, Group Policy, and DNS
- Troubleshooting Abilities: Strong problem-solving skills for diagnosing and resolving IT issues efficiently
- Ticketing Systems: Experience with Freshservice for ticket logging and lifecycle management
- Networking & Security: Knowledge of Windows Server 2022, cybersecurity best practices, and vulnerability assessments
- Organizational Skills: Excellent time management, planning, and attention to detail
- Communication: Effective communicator, adept at explaining technical concepts to non-technical stakeholders
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Languages
English
Hindi
Punjabi
Custom
- Travelling
- Cybersecurity
- Networking
Timeline
IT Support Specialists
London Metropolitan University
09.2024 - 01.2025
Information Technology Intern
Bright Network
06.2024 - 06.2024
Information Technology Specialist
OSBH
06.2023 - 08.2023
Trading Assistant
Sainsbury's
05.2023 - 01.2025
Project Management Assistant
Quaysys Software
09.2019 - 10.2021
Computer Teacher
Computer Zone
01.2015 - 08.2019
Master`s degree - Information Technology
Guru Nanak Dev University
PG Diploma - Computer Application
Punjab University
Master`s degree - Computer Networking and Cyber Security
London Metropolitan University
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