Summary
Overview
Work history
Education
Skills
Timeline
Generic

Rajveer Pottiwal

London

Summary

Dedicated and customer-focused retail professional with extensive experience in luxury and premium retail environments. Proven track record of delivering exceptional customer service and driving sales in high-end brands, with a strong background as a Sales Associate at Michael Kors and Harvey Nichols, and as a Stock Controller at Sandro. Adept at managing inventory, optimizing stock levels, and ensuring seamless back-of-house operations to support sales teams. Known for excellent communication skills, strong attention to detail, and a commitment to creating a positive shopping experience that enhances brand loyalty and exceeds customer expectations. Ready to leverage diverse retail skills to contribute to a dynamic team and drive business success.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Stock controller

Sandro
London
08.2024 - 07.2025
  • Counted and recorded stock precisely for reliable audits.
  • Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
  • Followed procedures to maintain accurate stock counts and organised storage system.
  • Compiled counts and prepared documentation for incoming and outgoing stock.

Sales assistant

Michael Kors
London
06.2022 - 09.2024
  • Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Input sales, purchase and cash transactions.

Sales assistant

Selfridges & Co
06.2021 - 05.2022
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Collaborated effectively with team members to meet sales targets.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Improved customer service by efficiently handling queries and complaints.
  • Utilised excellent communication skills to provide detailed product information.

Sales associate Luxury Menswear

Harvey Nichols
01.2019 - 10.2019
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Demonstrated products effectively, resulting in increased interest and sales.
  • Identified sales opportunities for increased revenue.

Education

Bachelor of Science - Economics

SOAS University of London
London, ENG
09.2022 - 06.2025

NVQ Level 3 - Business

City and Islington College
London, ENG
09.2019 - 06.2021

Skills

Attention to Detail

  • Problem-solving
  • Strategic planning
  • Presentation and communication
  • Sales enquiry handling
  • Proven sales abilities
  • Strong maths skills

Timeline

Stock controller

Sandro
08.2024 - 07.2025

Bachelor of Science - Economics

SOAS University of London
09.2022 - 06.2025

Sales assistant

Michael Kors
06.2022 - 09.2024

Sales assistant

Selfridges & Co
06.2021 - 05.2022

NVQ Level 3 - Business

City and Islington College
09.2019 - 06.2021

Sales associate Luxury Menswear

Harvey Nichols
01.2019 - 10.2019
Rajveer Pottiwal