RAJNI PARMAR
Reading,Berkshire
Summary
Attentive team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Committed with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Team leader
Popeyes Louisiana Kitchen
Reading, Berkshire
12.2023 - Current
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
Customer Service Representative
Emaar properties PJSC
Dubai, UAE
08.2017 - 09.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Serve in a multi-dimension customer service.
- Timely and professional customer service via inbound phone calls and webchat.
- Effective resolutions of customer enquiries and complaints.
- Helped company attain the highest customer service ratings.
- Providing accurate information and maintained customer satisfaction levels providing friendly, responsive information.
- Managed confidential information and updated data accessing database of information.
- Providing information about payments, account balances violations and documents requests.
- Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Completed continuing education and training programs for professional development.
Customer Service Representative
Carrefour
Dubai, United Arab emirates
05.2017 - 07.2017
- Educating customers for my club online application.
- Assisting customers to download and understand the application.
- Handling customers inquiry and complaints.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Replenished inventory with focus on addressing customer needs.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Assisted customers with store and product complaints.
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
ADMIN AND SALES CORDINATOR
POS SCAN COMPUTER TRADING CO. L.L.C
Dubai
02.2016 - 01.2017
- Responsible for payment collection/ payables and follow ups.
- Maintaining shipping accounts, making shipment bookings (collection and Receiving).
- Checking Pending sales and Purchase Orders in system and execute accordingly.
- Preparing Cash flow on daily basis with proper receipts and payment vouchers.
- Preparing Quotations and follow-up with client.
- Maintained CRM through regular updating of client details, ensuring accuracy to avoid future errors in correspondence.
- Answered inquiries concerning standardized policies, procedures and regulations.
Education
Masters - MSc International Shipping and Logistics
Solent University
Southampton 09.2023 - 09.2024
Bachelor of Commerce - Commerce
Kurukshetra University
India 12.2010 - 05.2013
Skills
- Strong customer service orientation
- Adaptive team player
- Complaint handling
- Inventory control
- Administrative support
- Shipping and receiving
- Results oriented
- Telephone skills
- Written and verbal communication skills
- Team supervision
- Self-motivation
Timeline
Team leader
Popeyes Louisiana Kitchen
12.2023 - Current
Masters - MSc International Shipping and Logistics
Solent University
09.2023 - 09.2024
Customer Service Representative
Emaar properties PJSC
08.2017 - 09.2023
Customer Service Representative
Carrefour
05.2017 - 07.2017
ADMIN AND SALES CORDINATOR
POS SCAN COMPUTER TRADING CO. L.L.C
02.2016 - 01.2017
Bachelor of Commerce - Commerce
Kurukshetra University
12.2010 - 05.2013
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