Rajni Bala
HAYES
Summary
Well-qualified in products and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable and dedicated customer service professional with extensive experience in Garment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful Garment industry with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Sonu Garments
07.2015 - 12.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Maintained up-to-date knowledge of product and service changes.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Described products to customers and how best to care for merchandise.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - BSC. Fashion Designing
K.M.V. College
Jalandhar, Punjab India.05.2015
Skills
- Personalized Support
- Directory Assistance
- Merchandise Orders and Exchanges
- Complex Product Knowledge
- Suggestive Selling
- Reading Comprehension
- Internet Technologies
- Team Meetings
- Brand Awareness
- Cash Handling
- Client Needs Assessment
- Guest Satisfaction
- Excellent Nonverbal Communication Skills
Certification
- Superfine Knitters Training - from June 2014 to July 2014.
- Certified Customer assistant, Sonu Garments - July 2015 to december 2021.
Timeline
Customer Service Assistant
Sonu Garments
07.2015 - 12.2021
Bachelor of Science - BSC. Fashion Designing
K.M.V. College
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