Raj Nandini Dravidam
London
Summary
Accomplished Senior Business Development Executive with a proven track record at Cognizant Technologies Solutions, enhancing client satisfaction by 30% and revenue growth through strategic lead qualification. Expert in Salesforce and adept at cross-functional collaboration, I excel in client acquisition and relationship management, driving significant business growth with a focus on consultative selling and effective communication.
Overview
4
4
years of professional experience
Work History
Senior Business Development Executive
Cognizant Technologies Solutions
08.2021 - 08.2022
- Increased client satisfaction by 30% by effectively managing client queries and providing tailored service information.
- Reduced cost per conversion by 15% and developed through strategic lead qualification resulting in a 20% increase in revenue from existing accounts.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Utilized Salesforce to manage sales pipelines, track KPIs, and streamline processes, consistently exceeding daily performance targets.
Technical Support Executive
Dell
01.2021 - 06.2021
- Resolved 1000+ trouble tickets within the SLA (service level agreement) reducing customer support issues by 25% within 4 months.
- Provided technical support for software, hardware, and network issues, achieving a 95% resolution rate.
- Improved ticket response and resolution times by implementing efficient prioritization and planning strategies.
Business Development Executive
Sykes Enterprises
06.2020 - 01.2021
- Supported Just Eat blackened operations by handling escalated issues and modifications, ensuring SLA (service level agreement) and TAT (turn around time) targets were met.
- Delivered exceptional B2B customer service by collaborating across multiple systems platforms.
- Analyzed client business goals and processes to recommend tailored solutions, driving a 15% improvement in client retention.
Content Moderator
Accenture Solutions Pvt.Ltd
04.2018 - 01.2020
- Managed and optimized content on the Facebook platform, reducing Ad processing time by 17% through efficient database management.
- Ensured compliance with advertising guidelines and quality standards, improving Ad efficiency by 40%.
- Leveraged content optimization tools to enhance Ad performance and meet client requirements.
Education
Master of Science - International Business Management
University of Westminster
London, United Kingdom01-2023
Bachelor of Science - Biotechnology
Osmania University
India01-2018
Skills
- Business Development: Lead generation, Client acquisition, account management, consultative selling, B2B sales
- CRM Tools: Salesforce, HubSpot
- Data Analysis: Sales performance tracking, KPI reporting, market research
- Communication: Client relationship management, cross-functional collaboration, negotiation
- Technical Skills: MS Office Suite, Google Analytica, LinkedIn Digital Marketing
Timeline
Senior Business Development Executive
Cognizant Technologies Solutions
08.2021 - 08.2022
Technical Support Executive
Dell
01.2021 - 06.2021
Business Development Executive
Sykes Enterprises
06.2020 - 01.2021
Content Moderator
Accenture Solutions Pvt.Ltd
04.2018 - 01.2020
Master of Science - International Business Management
University of Westminster
Bachelor of Science - Biotechnology
Osmania University
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