Summary
Overview
Work History
Education
Skills
Certification
Currentlystudying
Additionallinks
Personal Information
Languages
Projects
Affiliations
Accomplishments
Languages
References
Software
Quote
Interests
Timeline
Generic
Amardeep Mahl

Amardeep Mahl

Ashford,SURREY

Summary

Experienced & enthusiastic leader with training & development at his core. Excellent commercial incumbent with a creative edge balancing passions with work to succeed.

Overview

21
21
years of professional experience
1
1
Certification
3
3
Languages

Work History

Embedding Lead Central London & Gold Eagle/Member of Regional Digital Committee (BX)

BARCLAYS BANK
LONDON & BERKSHIRE (VARIOUS), VARIOUS
04.2022 - Current
  • Implemented strategic changes and planning techniques to optimize productivity.
  • Managed and gated the Channels Change, Communications, and Embedding plan
  • Successfully co-ordinated actions with colleagues from various channel teams, facilitating a streamlined and proactive approach to engagement and embedding plans.
  • Enhanced engagement by implementing new customer service strategies and training programs resulting in improved Time-to-Resolve metrics.
  • Enhanced the level of engagement for our One Team colleagues
  • Effectively executed responsibilities pertaining to Citizenship, Colleague Wellbeing, Benefits and Reward, and Recognition.
  • Enhanced the work environment by fostering a culture of fun and engagement among our Channels teams
  • Successfully ensured timely completion of tasks by utilizing a mix of face-to-face meetings and virtual conferences
  • Product/system specific training and coaching sessions
  • Branch support for Leadership and colleagues
  • Enhanced efficiency of onboarding through the implementation of induction programs
  • Enhanced overall performance by effectively integrating one team enablers, skills, and competencies.
  • Spearheaded the execution of a comprehensive calendar of activities to promote the implementation, adoption, and embedding of One team mindset across Channels.
  • Leading the training of new external recruits into One Team
  • Compiled and organized multiple source data to support trend and change analysis for London, SE, Scotland & NI region.

AVP Branch Manager Bracknell (and Flex Ascot) & Video Editor

APRG
BRACKNELL, BERKSHIRE
09.2023 - 05.2024
  • Led a diverse team of 12, including Assistant Manager and Operations Manager
  • Implemented coaching and training initiatives for CCL and OM3, leveraging prior experience in management.
  • Enhanced the digital landscape in Bracknell by offering assistance with product & services, community engagement, and banking requirements.
  • Market digital lead providing support to the regional team
  • Engaged with community stakeholders and specialists to develop local opportunities for the branch and site
  • Evaluated employee performance through observation of job duties as well as feedback from customers and clients.
  • Prepared presentations for executive level audiences regarding project updates or accomplishments.
  • Developed strategic plans to increase efficiency across all departments while reducing overall costs.
  • Conducted regular meetings with stakeholders to review performance against goals and objectives.
  • Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Managed relationships with external partners such as consultants, vendors, contractors.

Commercial Insurance & Risk Management Broker

Monaco Insurance
BIRMINGHAM, MIDLANDS
10.2016 - 10.2017
  • Business development for existing clients & new business generation via Networking events
  • Build, develop and maintain relationship with Key insurers and underwriters & clients
  • Organise & execute key networking events across West Midlands to build brand and client portfolio
  • Build, maintain & execute social media & online presence, build brand awareness & business connections
  • Work and build relationships with local groups including the Birmingham and East Midland Chambers covering west midlands, Nottingham, Leicester and Derby

Various Branch Manager & AM Roles

Barclays Bank
WEST LONDON/CENTRAL LONDON/BERKSHIRE, VARIOUS
05.2003 - 10.2016
  • Directed digital efforts at both market and regional levels over an extended period of time.
  • Coaching, mentoring and planning staff reviews and retention & succession planning
  • Responsible for driving delivery of & managing GOTO & Moment Bankers
  • Direct line managing 8 colleagues
  • Successfully partnered with experts, colleagues, and wider network to enhance customer satisfaction by building a high-performing team focused on meeting business plan targets encompassing performance, conduct, colleague relations,
    and customer service.
  • Coaching team and investing in their skills and knowledge
  • Managed colleagues through KCM and 121 meetings, effectively addressing performance issues and applying situational leadership.
  • Explored opportunities throughout BUK to ensure customers fully utilized the wide range of Barclays products available through multiple channels.
  • Role modelling, Digital immersion and omni channel experience for customers and by colleagues
  • Participated in community events related to banking services provided by the bank.
  • Analyzed financial data to identify trends and opportunities for improvement.

Project Manager

Charity events
  • From brainstorming ideas to completion
  • Venue research, negotiation skills, working to time scale, advertising, legal and conduct, communication with various stakeholders, financial considerations and investment, booking artists, contract negotiations, event management skills
  • Managing Projects for branches that had gone ASC (New digital tills) live with customer choice, customer interaction and banking hall management
  • Implementing working practices in order to improve efficiency of day to day task and customer experience
  • Branch closure program
  • Managing the closure project of Virginia Water Branch (First in Community) Became leading advisor in Branch closures and I have since been involved in closures of Shepperton and Hampton Hill
  • Managing a time sensitive project to close branches involving a structured approach to navigate both customer, commercial and business metrics
  • Involved talking to external stakeholders from local government to charities and businesses
  • Supporting vulnerable customers and working across alternative support for clients

Education

Management of Business Information with IT 2:2 - Business And Managerial Economics

University of Westminster
Central London
01.2002

GCSE -

Heathland School
01.1995

GNVQ Advanced Business & Finance -

The Heathland School
Hounslow
07-1998

Skills

  • Advance Salesforce experience
  • Role Model Leadership Experience
  • Forward Thinker
  • Quick learner
  • Performance reporting
  • Content Strategy
  • Event Planning
  • Social Media Management
  • Professionalism
  • Team building
  • Sales Leadership
  • Campaign Planning
  • Coaching and mentorship
  • Time Management
  • Multitasking
  • Excellent Communication
  • Strategic Marketing
  • Sales tactics
  • Office/video editoing/adobe/excel expertise
  • Impeccable organizational skills
  • Teamwork
  • Cross channel experience
  • Expert in customer engagement across omni channels
  • Banking industry
  • Branch Management experience
  • People Management
  • Event & Campaign Management
  • Organizational change management
  • Project Management
  • Advance Video/Image software experience using Adobe
  • Video creating/editing software
  • Design & implementation
  • Digital Security
  • IT communications
  • Digital & Social Media Marketing
  • Advanced Microsoft Suite experience
  • Analytical Thinking
  • Business strategies
  • Active Listening
  • Written Communication
  • Analytical Skills
  • Problem-solving aptitude
  • Interpersonal Skills
  • Banking industry expertise
  • Problem-Solving
  • Lead Generation
  • Creative Direction
  • Viral trends understanding
  • Social media skills
  • Teamwork and Collaboration

Certification

  • City & Guilds Digital Driving License Qualification Diploma in Digital Marketing
  • Diploma in Social Media Marketing & Online Reputation Management
  • Diploma in Digital Security
  • Diploma in IT Communications

Currentlystudying

  • Ethical Hacking
  • Quantum Internet & Quantum Computers

Additionallinks

https://uk.linkedin.com/in/rajmahl

Personal Information

  • Title: AVP Branch Manager and Embedding Lead & Gold Digital Eagle
  • Date of Birth: 02/07/78
  • Nationality: British

Languages

  • Punjabi, Advanced (Speaking)
  • Hindi, Advanced (Speaking)
  • Urdu, Advanced (Speaking)

Projects

LinkedIn, https://uk.linkedin.com/in/rajmahl www,rajmahl.com

Affiliations

  • Work across Diversity & inclusion projects as video editor
  • Highly skilled video editor/creator with multiple projects (personal & work)
  • Level 1 FA Qualified football Coach
  • Event Managerment - Experienced in planning & organising events
  • Presentation expert in design and communication

Accomplishments

  • Double Outstanding ratings 3 years in a row (2019.2020,2021)

Languages

English
First Language
Punjabi
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

References

References available upon request.

Software

Microsoft Office - Word, Excel, Outlook, Powerpoint, MS Teams

CapCut

Adobe - Premier, Photoshop

Videpleap & Photleap

Google - Drive, Gmail, Forms, Docs

Spreadsheets - Excel, Google Drive, Open Office, Pivot tables, Vertical lookups

Email - Outlook, Gmail, Filters, Folders

Presentation - PowerPoint, Google Slides, Tableau

Operating Systems - Microsfot Windows, MacOS

Team Collaboration - Dropbox, Zoom, MS Teams, Skype

Social Media - LinkedIn, Youtube, TikTok, Instagram, Twitter, Whatsapp, Facebook

Programming - HTML

Graphic Desoign - Photoshop, Acrobat, Corel Draw, Dreamweaver, Publisher

Maintenance - Hardware configuration, system admin, tech support, software installation

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Volunteering - through work and personal

Arts & Crafts

Sports

Blogging

Video Creator/Editor

Reading

Puzzles & Board Games

Photography

Cooking

Timeline

AVP Branch Manager Bracknell (and Flex Ascot) & Video Editor

APRG
09.2023 - 05.2024

Embedding Lead Central London & Gold Eagle/Member of Regional Digital Committee (BX)

BARCLAYS BANK
04.2022 - Current

Commercial Insurance & Risk Management Broker

Monaco Insurance
10.2016 - 10.2017

Various Branch Manager & AM Roles

Barclays Bank
05.2003 - 10.2016

Project Manager

Charity events

Management of Business Information with IT 2:2 - Business And Managerial Economics

University of Westminster

GCSE -

Heathland School

GNVQ Advanced Business & Finance -

The Heathland School

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Amardeep Mahl