Rajlaxmi Sorakattula

Results-driven finance professional with over 7 years of experience in banking and fintech sectors, complemented by a Master's in Business Management from Coventry University. Proven track record in streamlining loan processing, improving recovery rates, and enhancing customer satisfaction. Skilled in financial operations, including disbursements, collections, and account management. Demonstrates strong leadership in team management and process optimization. Adept at leveraging technology to drive efficiency and ensure regulatory compliance. Seeking a challenging role in financial operations or banking to apply advanced academic knowledge and extensive industry experience to contribute to process improvement, risk management, and customer service excellence within the UK financial services sector.

TECHNICAL SKILLS:

· Extensive experience in financial operations, including loan processing, disbursements, collections, account opening, post-disbursement activities, vendor/partner agreements, and audit and compliance.

· Proficient in using CRM systems such as Keka ticketing system and Finnone; adept at payment processing using Razorpay and other tools.

· Skilled in utilizing financial applications like Lasersoft and Finnacle; proficient in the MS Office Suite, including Word, Excel, and PowerPoint.

SOFT SKILLS:

· Proven leadership abilities in managing teams, mentoring, training, and delegating tasks effectively.

· Excellent customer service skills, handling inquiries, complaints, and requests competently.

exceptional written and verbal communication skills, enabling effective collaboration.

· Strong interpersonal skills, fostering productive relationships with colleagues, vendors, and partners.