Rajkumar Devaraj
Domain Consultant
46, Cross Flatts Place, Beeston, Leeds,Leeds, United Kingdom
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Domain Consultant
Wipro Limited
Chennai
01.2018 - Current
- Work exposure on ServiceNow and Remedy
- Working knowledge on AD (Active Directory) and Group/User Creation.
- Perform Identity and access management activities
- Manage identity and access management support to business and technical teams in the design of standardized products and customized solutions
- Manage identity and access management support to business and technical teams
- Work with team on project work to keep project going according to schedule
- Develops, participates, and documents standard operating procedures, best practices and technical documentation in a shared repository
- Works effectively on multiple assignments, simultaneously, in a fast-paced and highly challenging environment
- Completed CyberArk Trustee Certification
- Manage Access Package creation and performing the quaterly access reviewers.
- Perform 2nd level support, identifying root cause with strategic solutions to problems
- Develop, organize, and maintain standard operational procedures
- Working knowledge of an ITSM tool such as Remedy, ServiceNow, to manage incidents, problems and submit change requests
- Hands on Experience with Microsoft Azure Activity Directory and On-Prem Active Directory Roles
- Have worked on Creation, Modification & Decommissioning of Azure Active Directory & On-Prem Active Directory Groups
- Manage lifecycle of User Accounts by Maintaining user, group, and application via Active Directory
- Supported clients with business analysis, documentation, and data modeling.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Leveraged industry insights to deliver best-of-breed expertise to clients.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Trained and mentored junior engineers, providing guidance and direction.
- Conducted research to identify and evaluate new technologies and concepts.
- Created, updated and maintained Azure security standards and best practices across Azure domain.
- Evaluated system designs and recommended methods to improve performance, security and functionality.
- Designed and implemented system security and data assurance.
Subject Matter Expert (SME)
Wipro BPO
Chennai
11.2013 - 12.2017
- (Appeals & Grievance)
- Client: US Based Medical Insurance, Handling client Appeal and Grievances
- Processing of incoming Mail/Fax and forwarding to right department based on the issues
- Handling all appeals promptly and efficiently
- Receives member grievances and documents each contact in the system
- Experienced in Part D appeal process
- Flexible in a fast-changing environment and able to perform as a good team player
- Assist in new hire and ongoing training programs and ensure Appeals and Grievance staff are knowledgeable of policies and procedures.
- Facilitated product development with implementation of standard best practices.
- Analyzed and rendered determinations on assigned non-complex grievance and appeal issues.
Education
BCA – Bachelor of Computer Application - Computer Application
NPSB Arts & Science College
Chennai, India. 06.2010 - 07.2013
Higher Secondary - Computer Science
Sacred Heart MHSS
Chennai, India. 03.2009 - 03.2010
Class - X -
Zigma Matriculation School
Chennai, India. 03.2007 - 03.2008
Skills
Azure Security
Certification
Azure Fundamentals, Microsoft
Permanent Address
6/161, Kamaraj Cross Street
Medavakkam
Chennai, Tamil Nadu
INDIA
PINCODE - 600100
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Identity and Access Administrator Associate, Microsoft
12-2022
Azure Security Engineer, Microsoft
09-2022
Azure Administrator Associate, Microsoft
04-2022
Azure Fundamentals, Microsoft
02-2022
Domain Consultant
Wipro Limited
01.2018 - Current
Subject Matter Expert (SME)
Wipro BPO
11.2013 - 12.2017
BCA – Bachelor of Computer Application - Computer Application
NPSB Arts & Science College
06.2010 - 07.2013
Higher Secondary - Computer Science
Sacred Heart MHSS
03.2009 - 03.2010
Class - X -
Zigma Matriculation School
03.2007 - 03.2008
Similar Profiles
John MondalJohn Mondal
Senior Analyst at Wipro LimitedSenior Analyst at Wipro Limited
Hari PrasadHari Prasad
Assistant Manager at Wipro LimitedAssistant Manager at Wipro Limited
Trishant AgrawalTrishant Agrawal
Business Finance Manager at WIPRO LIMITEDBusiness Finance Manager at WIPRO LIMITED
Nagabhushana KathreekiNagabhushana Kathreeki
Product Engineer L3 at Wipro LimitedProduct Engineer L3 at Wipro Limited
Souvik DasSouvik Das
Shift Manager at PopeyesShift Manager at Popeyes