Summary
Overview
Work history
Education
Skills
Personal Information
References
Timeline
Generic

Rajiv Jos

Woking,Surrey

Summary

Proactive, Highly organised and Detail oriented Person with over 20+ years of experience stream lining operations at various levels and industries and improving office and management efficiency.Skilled in managing Budgets, training new employees, and building relationships with stakeholders.

Overview

28
28
years of professional experience
6
6
years of post-secondary education

Work history

Senior Care Assistant

Horsell Lodge Care Home
07.2024 - Current
  • If Required , complete all medication administration training within the required time frame
  • Check with the supervisor and wellness team for medication updates Prepare medication for each resident ‘medication admisnistaration with attention to the following: Right drug, right time, right route, right resident, right dosage, right dosage form
  • Administer medications to residents using the Medication administration record (MAR) as a guide
  • Ensure confidentiality of resident medication among other residents Document legibly all resident concerns made while administering the medication Maintain orderliness and cleanliness of medication cart Restock medication cart with cups and spoons after all medications passes are completed Prepare orders for monthly medications Check in and restock medications carts with WSC/WA monthly orders Complete peer review medication pass observations Deliver monthly basic packs to residents on CMP Deliver PRN products Maintain and record stock levels and charges by appropriate products.

Health Care Assistant

Golden Home Care
01.2017 - 05.2024
  • Taking care of the Elderly Residents in the care home, ensuring their, safety, comfort and well being, which also includes, washing, bathing, assistance in feeding, toileting and all day to day activities.

Store Supervisor

Carillion LTD
Heathrow Airport
03.2016 - 01.2017
  • My role involved, organising and maintaining the store supplies and also to ensure the day to day operations of the management of supplies to the coworkers so that they can operate properly in maintaining the cleanliness of Terminal 5.

Customer care Representative

DTDC CARGO LTD
Hounslow
03.2015 - 03.2016
  • My role involved day to day management of answering the calls of the customer queries, and also to provide the information about various destinations worldwide regarding Cargo services.

Reminiscence Co-ordinator

Sunrise Senior Living
Weybridge
02.2014 - 03.2015
  • While working a Co-ordinator my Main Responsibilities were as follows: Plans and Organises the Residents programmes and care including Overall operations of the department in accordance with CQC regulations, and Sunrise Standards and Guidance
  • Taking part in the review , assessments involving the Risk assessments of the Clients with ISP’s
  • Communicates with the families and GP’s and Multi agency professionals
  • Acting as community champion for the Reminiscence programmes and activities
  • Overall management of the Reminiscence care tem members and wellness nurses ensuring the right people are in right place delivering the highest level of person centred care
  • Ensuring that all team members receive the appropriate induction and all mandatory training is completed within specified timescales
  • Schedule shifts, work patterns, and training to ensure correct staffing levels are in place at all times
  • Ensure that the clinical budget is utilised efficiently and manages the department budget to include labour and other expenses and its impact on the community’s profitability
  • Host monthly , hal yearly and quarterly family meetings as needed to support family to provide information and support for family members.

Medications Technician

Sunrise Senior Living
Weybridge
12.2013 - 01.2014
  • While working As Medications Technicians my Main Responsibilities were as follows: If Required , complete all medication administration training within the required time frame
  • Check with the supervisor and wellness team for medication updates Prepare medication for each resident ‘medication admisnistaration with attention to the following: Right drug, right time, right route, right resident, right dosage, right dosage form
  • Administer medications to residents using the Medication administration record (MAR) as a guide
  • Ensure confidentiality of resident medication among other residents Document legibly all resident concerns made while administering the medication Maintain orderliness and cleanliness of medication cart Restock medication cart with cups and spoons after all medications passes are completed Prepare orders for monthly medications Check in and restock medications carts with WSC/WA monthly orders Complete peer review medication pass observations Deliver monthly basic packs to residents on CMP Deliver PRN products Maintain and record stock levels and charges by appropriate products.

Registered Home Manager

Aster Health Care LTD
Birdscroft Nursing Home, Ashtead
10.2012 - 11.2013
  • While Working as a Home Manager my main responsibilities were as follows: To take overall responsibility for the day-to-day running of the home
  • To promote a caring environment for the service users through the highest standards of professional practice which are conducive to the needs of the service users and involve them in decision making
  • To ensure that each service user receives care appropriate to their individual need using a person centred care planning approach
  • To ensure outcomes of the National Minimum Standards for Care Homes for Older People, as assessed by the Care Quality Commission (CQC) are met to a consistently high standard.

Home Manager

Malmesbury House
East Molesey, Surrey
04.2012 - 10.2012
  • To take overall responsibility for the day-to-day running of the home
  • To promote a caring environment for the service users through the highest standards of professional practice which are conducive to the needs of the service users and involve them in decision making
  • To ensure that each service user receives care appropriate to their individual need using a person centred care planning approach
  • To ensure outcomes of the National Minimum Standards for Care Homes for Older People, as assessed by the Care Quality Commission (CQC) are met to a consistently high standard.

Deputy Manager

Friends of the Elderly
Woodcote Grove House, Residential Home, Coulsdon
01.2010 - 04.2012
  • While working as a Deputy Manager, I am Responsible giving support to the Home manager, Staff Rotas, Staff Supervisions, Staff Appraisals; I am also the E-Learning Coordinator and GSF Coordinator
  • Also assisting the manager in yearly budgetary allocation, Stock Control, Occupancy analysis, Rota making, Responsible to keep a track of the A/L and Sickness, Pre assessment of the Residents before admission, assisting the Residents in the initial days of their stay in the home
  • I am also taking care of the Residents Invoices/Payments, Residents surveys, setting up Residents Care Plans, Risk Assessments, Advanced Care Planning/DNAR and End of Life Care
  • I also supervise the Medications ordering and stock control and take care of the day to day medications of the Residents

Assist. to the Home Manager

Friends of the Elderly
Bernard Sunley Nursing Home, Woking
01.2009 - 01.2010
  • As assistant to the home Manager I am very much responsible in assisting the Home manager in the smooth running of operations of the organisation
  • My Day to day work involves taking care of the invoicing for the Manager, Annual budgeting, taking care of the sickness monitoring records, Supervisions and Appraisal monitoring
  • Training needs of the employees, ordering of the uniforms for the staff, ordering various equipment and materials for the respective units, searching for the proper nursing aids like hoists etc and recommending to the manager as to what is needed
  • I am also responsible for ordering the dressings for the respective units
  • Also help the manager with the initial inquiries of the prospective clients
  • Also managing/Responsible for e- learning trainings like Health and Safety, Food safety, Manual handling, Hygiene Training etc
  • I also assisted the manager in the yearly audits and risk assessments and also responsible for the budgeting and forecasting for the organisation.

Health Care Assistant

Friends of the Elderly
Bernard Sunley Nursing Home, Woking
01.2006 - 01.2009
  • As an HCA I am taking care of the day to day needs of the vulnerable adults who are incapacitated due various ailments and disorders
  • My duties involve bathing, washing, feeding and to provide general care of the residents of the home and to make sure that all this is done in accordance with the guidelines of caring and in a cordial and friendly atmosphere.

Asst. General Manager - US / UK Operations

Espire Info
Mohan Co-operative, New Delhi, India
06.2004 - 11.2005
  • To maintain, accelerate and sustain Performance and business for my specific teams and to take care of all necessary requirements on all fronts be it data, people management and other ancillary departments to felicitate a conducive atmosphere for Top Performance
  • Responsible for All US / UK process - Team Performance Matrix so as to generate positive ROI in each quarter, also mentoring and supporting Team Supervisors and Team Leads in a Service Center/Operations environment
  • Also responsible for ensuring client service levels and budgets are met on a consistent basis
  • Successfully ramped up the US mortgage process within a time span of 04 months
  • Present team size is 150 and the business unit has become a profit centre.

Service Delivery Manager - Operations

Shoe Mart-Inc
Manila, Philippines
05.2003 - 12.2003
  • Handling the service delivery of all seven processes and Implementation of New Process and integration of various Quality Initiatives from time to time and stabilizing running processes so as to maximize the earnings to get a positive ROI quarter after quarter
  • Responsible for coaching and supporting Team Supervisors and Team Leads in a Service Center/ Operations environment
  • Also responsible for ensuring client service levels and budgets are met on a consistent basis.

Account Manager - Telemarketing Support and Securities sales

eMind Software Solutions Pvt. Ltd
N. Delhi, India
11.2002 - 04.2003
  • As Account Manager for Telemarketing and Securities Sales was taking care of the various day to day needs of the various accounts of the US clients viz: CYBERU, AIG, FLEET BOSTON, CALAMOS, CITI GROUP USA, BANK OF AMERICA, MCKENZI
  • Servicing all possible needs of these clients by giving all possible Telemarketing support and Web Presentations and online presentations for Securities regulator, and maintaining learners database for certification process
  • Spearheading two teams with two Team Leaders and 20 Technical Client Specialists each for servicing different parts of the world time zone via Telephonic, web, email, chat support.

Process Developer - Collections

G.E. Capital International Services
New Delhi
03.2001 - 11.2002
  • Was a Consistent performer with no defects at all, a Six Sigma Collector
  • Worked as a Process Developer since Nov'2001
  • Worked in 2 Due multi (B2C) in Early stage collections for a period of three months and was later moved into a more difficult role in Late stage Collections (3 - 7 Due).

Asst Manager - Vendor Development

McGrath & Philip NTS (P) Ltd
N. Delhi, India
05.1996 - 02.2001
  • To develop vendors across the northern India region in the perishable gifting Business, Conceptual Selling of E-commerce at a time when the Internet and e-commerce was not so widespread
  • To Conceptualize and setup Direct and Channel activities, and set up sales and service mechanism by setting up outsourcing vendors for Rediff and Satyam Infoway.

Education

Level 4 NVQ in Leadership and Management in Care - Ladership and Management in Care

Charted Management Institute
United Kingdom

NVQ 2 - Health and Social Care

QCA/OCR National Vocational Qualification
Oxford, Oxfordshire
03.2006 - 11.2006

Post Graduate Diploma in Tourism and Travel Management -

Indian Institute of Tourism and Travel Management
01.1996 - 04.1998

Bachelors of Science with specialization in Biochemistry - undefined

St. Francis – de - Sales College
01.1993 - 04.1996

Skills

  • Written Communication
  • Calendar Management
  • Networking
  • Organisation
  • Microsoft Office (Word, Excel, Powerpoint, Outlook)
  • Google Suite
  • Database management
  • Customer/Client Care Services
  • Office Administration

Personal Information

  • Date of birth: 02/19/74
  • Marital status: Married
  • Visa status: British Citizen

References

References available upon request.

Timeline

Senior Care Assistant

Horsell Lodge Care Home
07.2024 - Current

Health Care Assistant

Golden Home Care
01.2017 - 05.2024

Store Supervisor

Carillion LTD
03.2016 - 01.2017

Customer care Representative

DTDC CARGO LTD
03.2015 - 03.2016

Reminiscence Co-ordinator

Sunrise Senior Living
02.2014 - 03.2015

Medications Technician

Sunrise Senior Living
12.2013 - 01.2014

Registered Home Manager

Aster Health Care LTD
10.2012 - 11.2013

Home Manager

Malmesbury House
04.2012 - 10.2012

Deputy Manager

Friends of the Elderly
01.2010 - 04.2012

Assist. to the Home Manager

Friends of the Elderly
01.2009 - 01.2010

NVQ 2 - Health and Social Care

QCA/OCR National Vocational Qualification
03.2006 - 11.2006

Health Care Assistant

Friends of the Elderly
01.2006 - 01.2009

Asst. General Manager - US / UK Operations

Espire Info
06.2004 - 11.2005

Service Delivery Manager - Operations

Shoe Mart-Inc
05.2003 - 12.2003

Account Manager - Telemarketing Support and Securities sales

eMind Software Solutions Pvt. Ltd
11.2002 - 04.2003

Process Developer - Collections

G.E. Capital International Services
03.2001 - 11.2002

Asst Manager - Vendor Development

McGrath & Philip NTS (P) Ltd
05.1996 - 02.2001

Post Graduate Diploma in Tourism and Travel Management -

Indian Institute of Tourism and Travel Management
01.1996 - 04.1998

Bachelors of Science with specialization in Biochemistry - undefined

St. Francis – de - Sales College
01.1993 - 04.1996

Level 4 NVQ in Leadership and Management in Care - Ladership and Management in Care

Charted Management Institute

Similar Profiles

Create profile
Rajiv Jos