RAJESHWARAN JAYAPRAKASH
London
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Network Test Engineer
Lycamobile UK Ltd
03.2022 - Current
- Led comprehensive testing of 5G network performance, VoWiFi, and Wi-Fi calling to ensure seamless functionality across devices and networks
- Conducted switchover testing and network field analysis, utilizing advanced tools to evaluate frequencies in collaboration with MNOs and BSS, NSS, and Service Management teams for field testing
- Supported testing teams across 21 countries, ensuring standardized processes and troubleshooting assistance
- Performed functional, compatibility, and stress testing on physical and eSIMs, focusing on the network
- Designed and executed test cases simulating real-world scenarios to enhance user experience and optimize interactions between SIMs, devices, and networks
- Validated IMS, VoLTE, HLR hotfixes, FRR, bundle packages, and network migrations to maintain high telecom standards stability in international markets
Network Field Trainee
ZTCS
01.2016 - 10.2016
- Acquired hands-on experience in network hardware troubleshooting, server management, and DHCP configuration
- Strengthened foundational knowledge of network infrastructure
Customer Support Executive
Lycatel BPO Pvt Ltd
03.2015 - 12.2015
- Provided technical support and troubleshooting assistance to customers, ensuring swift resolution of queries
- Managed issue escalation, follow-ups, and customer confirmations, ensuring high satisfaction levels
Customer Support Executive
Spiffy Soft Solutions Pvt Ltd
08.2012 - 11.2014
- Delivered efficient technical support and resolved customer issues across high-volume call centers, handling over 100 calls daily
- Addressed customer inquiries with attentiveness, providing effective and timely resolutions
- Collected customer information and analyzed customer needs to recommend potential products or services
Education
MSc - Project Management
BPP University
02.2021
MSc - Business with International Management (Advanced Practice)
Northumbria University
10.2018
Bachelor of Engineering - Electrical and Electronics Engineering
Velammal Institute of Technology
03.2012
Skills
- IP IMS
- VoLTE
- VoWiFi
- 5G SA /NSA Core Networks
- Mobile and network System Testing
- Device Certification for New Deployments
- User Scenario Testing
- eSIM Testing
- HLR/VLR
- BSS/OSS Systems
- SIM Card Reader Tools
- Device Logging
- Network Troubleshooting
- Testing Tools
- Putty
- Nomad lab-Q-card
- Helios explorer
- IP Switching
- Telecom Routing Protocols
- Network Layer Troubleshooting
- CCNA
- MCSA
Additionalattributes
- Strong analytical and problem-solving skills with a commitment to achieving technical excellence.
- Proficient in utilizing industry-standard tools for testing and network analysis.
- Adept at cross-cultural collaboration and working in globally distributed teams.
Timeline
Network Test Engineer
Lycamobile UK Ltd
03.2022 - Current
Network Field Trainee
ZTCS
01.2016 - 10.2016
Customer Support Executive
Lycatel BPO Pvt Ltd
03.2015 - 12.2015
Customer Support Executive
Spiffy Soft Solutions Pvt Ltd
08.2012 - 11.2014
MSc - Business with International Management (Advanced Practice)
Northumbria University
Bachelor of Engineering - Electrical and Electronics Engineering
Velammal Institute of Technology
MSc - Project Management
BPP University
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