Summary
Overview
Work History
Education
Skills
Additionalattributes
Timeline
Generic

RAJESHWARAN JAYAPRAKASH

London

Summary


Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

12
12
years of professional experience

Work History

Network Test Engineer

Lycamobile UK Ltd
03.2022 - Current
  • Led comprehensive testing of 5G network performance, VoWiFi, and Wi-Fi calling to ensure seamless functionality across devices and networks
  • Conducted switchover testing and network field analysis, utilizing advanced tools to evaluate frequencies in collaboration with MNOs and BSS, NSS, and Service Management teams for field testing
  • Supported testing teams across 21 countries, ensuring standardized processes and troubleshooting assistance
  • Performed functional, compatibility, and stress testing on physical and eSIMs, focusing on the network
  • Designed and executed test cases simulating real-world scenarios to enhance user experience and optimize interactions between SIMs, devices, and networks
  • Validated IMS, VoLTE, HLR hotfixes, FRR, bundle packages, and network migrations to maintain high telecom standards stability in international markets

Network Field Trainee

ZTCS
01.2016 - 10.2016
  • Acquired hands-on experience in network hardware troubleshooting, server management, and DHCP configuration
  • Strengthened foundational knowledge of network infrastructure

Customer Support Executive

Lycatel BPO Pvt Ltd
03.2015 - 12.2015
  • Provided technical support and troubleshooting assistance to customers, ensuring swift resolution of queries
  • Managed issue escalation, follow-ups, and customer confirmations, ensuring high satisfaction levels

Customer Support Executive

Spiffy Soft Solutions Pvt Ltd
08.2012 - 11.2014
  • Delivered efficient technical support and resolved customer issues across high-volume call centers, handling over 100 calls daily
  • Addressed customer inquiries with attentiveness, providing effective and timely resolutions
  • Collected customer information and analyzed customer needs to recommend potential products or services

Education

MSc - Project Management

BPP University
02.2021

MSc - Business with International Management (Advanced Practice)

Northumbria University
10.2018

Bachelor of Engineering - Electrical and Electronics Engineering

Velammal Institute of Technology
03.2012

Skills

  • IP IMS
  • VoLTE
  • VoWiFi
  • 5G SA /NSA Core Networks
  • Mobile and network System Testing
  • Device Certification for New Deployments
  • User Scenario Testing
  • eSIM Testing
  • HLR/VLR
  • BSS/OSS Systems
  • SIM Card Reader Tools
  • Device Logging
  • Network Troubleshooting
  • Testing Tools
  • Putty
  • Nomad lab-Q-card
  • Helios explorer
  • IP Switching
  • Telecom Routing Protocols
  • Network Layer Troubleshooting
  • CCNA
  • MCSA

Additionalattributes

  • Strong analytical and problem-solving skills with a commitment to achieving technical excellence.
  • Proficient in utilizing industry-standard tools for testing and network analysis.
  • Adept at cross-cultural collaboration and working in globally distributed teams.

Timeline

Network Test Engineer

Lycamobile UK Ltd
03.2022 - Current

Network Field Trainee

ZTCS
01.2016 - 10.2016

Customer Support Executive

Lycatel BPO Pvt Ltd
03.2015 - 12.2015

Customer Support Executive

Spiffy Soft Solutions Pvt Ltd
08.2012 - 11.2014

MSc - Business with International Management (Advanced Practice)

Northumbria University

Bachelor of Engineering - Electrical and Electronics Engineering

Velammal Institute of Technology

MSc - Project Management

BPP University

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