Rajesh Kumar Ulaganathan
Newcastle Upon Tyne,India
Summary
Skilled Assistant Manager professional proficient in managing and strengthening customer service, retail operations and merchandising functions. Driven and meticulous leader bringing 7+ years of experience in Banking. Expertise includes Credit Management and Credit Analysis and also boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Karur Vysya Bank Ltd
Tiruppur & Chennai
08.2017 - 02.2021
- Worked with Asset and Credit teams to assess, update and optimize delivery dates for customer
- Acquisition of KYC documents to fulfill bank policies
- Submitted reports to senior management to aid in business decision-making and planning
- Ensuring that branch cash and bank balances are within ceiling limit fixed by Corporate and surplus/excess cash is remitted to Currency Chest/ Feeder Branch to achieve economy in cash management
- Put together and executed loan documents
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages
- Delegated daily tasks to team members to optimize team productivity
- Processing of Retail, commercial, and Jewel Loans up to discretionary powers delegated in “Booklet on credit and credit-related administrative powers” to respective scale
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Clerical officer
The Karur Vysya Bank Ltd
Coimbatore
09.2013 - 07.2017
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Helped customers open and close accounts, apply for loans, and make sound financial decisions
- Served approximately 200 customers each shift, remaining composed and professional even in high-stress situations
- Compile records of deposits, withdrawals, loan and mortgage payments, sale and exchange of securities
- Prepares credit applications, loan, and mortgage payments, direct retirement savings proposals, term deposits, and other benefits
- Uphold and balance automatic teller machine transactions and ledger entries, calculate service charges and interest payments, and alert customers regarding account discrepancies and captured bank cards
- Answer inquiries and provide information on banking products, policies, and services
- Sell drafts, money orders, travelers' cheques, and foreign currency, rent safety deposit boxes and open and close savings, checking, and other accounts.
Junior Assistant
Cheran Matriculation School
Punnam chatram, Karur
01.2013 - 08.2013
- Conducted special assessments and tutoring sessions to support individual student needs
- Supervised nearly 600 students and maintained security throughout school buildings and on field trips
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Worked closely with coworkers to strategically plan for institution growth
- Attended to office operations and required paperwork.
Education
MBA – Banking and Finance -
Bharathiar University
Bsc – Computer Technology - undefined
Anna University
HSLC - undefined
Cheran Matriculation Hr. Sec School – Vennaimalai
SSLC - undefined
Cheran Matriculation Hr. Sec School – Vennaimalai
Master of Science - Business Analytics
Northumbria University
09.2024 -
Skills
- Formal accounting qualification
- Interpersonal Skills
- Ability to communicate
- Financial reporting
- Problem-solving skills
- Knowledge of digital tools
- Leadership skills
- Invoicing
- Operational support
- Customer relationship building
- Logistical planning
- Outstanding customer service
- Facility management
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Certification
06/2017, Certified in Digital Banking
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Upper intermediate
Hindi
Upper intermediate
Tamil
Native
Custom
- Surfing Internet
- Learning languages
- Travelling
- Listening to music
- Research on stock markets & Crypto currencies
Personal Information
Date of birth: 03/01/1989
Affiliations
- Surfing on Internet
- Cooking
- Active in social networks
Timeline
Master of Science - Business Analytics
Northumbria University
09.2024 -
Assistant Manager
The Karur Vysya Bank Ltd
08.2017 - 02.2021
Clerical officer
The Karur Vysya Bank Ltd
09.2013 - 07.2017
Junior Assistant
Cheran Matriculation School
01.2013 - 08.2013
Bsc – Computer Technology - undefined
Anna University
HSLC - undefined
Cheran Matriculation Hr. Sec School – Vennaimalai
SSLC - undefined
Cheran Matriculation Hr. Sec School – Vennaimalai
MBA – Banking and Finance -
Bharathiar University
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