Rajendra Gabale
Product Owner, Lead Business Analyst (LBA)
Pune
Summary
- With over 21 years of extensive IT experience, including 10 years as a Product Owner-LBA, skilled in both Agile and waterfall methods.
- Successfully led complex digital transformations in the Business and Commercial Banking sectors, resulting in a remarkable six-fold increase in accounts opened within a week.
- Spearheaded the digitization and automation of critical payment processes, saving 7.3% from leakage.
- Implemented ITIL process with Target Operating Model, significantly reducing incident count and turnaround time from 300 days to just 7 days for a prominent UK-based energy giant.
- Successfully implemented GDPR, UoCD, CoP, and OB requirements for Tier-I UK and EU Banking organizations.
- Recognized by client organizations for exceptional leadership skills, decision-making abilities, and data-driven analysis.
- Coached and trained Agile teams to maximize delivery value.
- Made valuable contributions throughout all project/product delivery phases.
Overview
21
21
years of professional experience
10
10
Years as PO-LBA
3
3
SAFe certified POPM(6.0)
Work History
Product Owner
Tata Consultancy Services
London, England
09.2011 - Current
- Customer -International Airlines Group (IAGL)
- Achievement: Delivered process transformation of billing flow resulting in a single data model, with automated ingestion procedures and data quality checks under a defined governance that ensures consistency over time.
- Created and presented Vision and Product Roadmap.
- Created and maintained Product backlog, Epics and User Stories.
- Prioritized Product backlog with product managers and sync-in with other product owners and Solution architects.
- Prioritized Sprint Backlog with team refining User Stories and written Acceptance criteria.
- Hosted Sprint planning, agreed to SPRINT Goal.
- Attended and supported team in daily stand-up meeting, clarifying requirements, suggesting possible resolutions.
- Led Sprint review, System demo for senior stakeholders showcasing product increment.
- Participated in Sprint retrospectives understanding issues and suggesting required improvements.
- Delivered on time and within budget by effectively managing project timelines and team having multivendor and multicultural resources.
- Identified analytical tool and delivered reports to support decision-making.
- Prioritized security concerns when designing new features to protect user data integrity at all times.
Product Owner
Tata Consultancy Services
- Customer - Royal Mail (UK)
- Achievement: Led digital transformation of the critical Overtime Payment process, resulting in ~7.3% savings in revenue leakage, 98% Customer Satisfaction ratio and 100% SLA compliance with realtime analytical reporting to CFO and CEO office.
- Effectively managed project timelines and resources, maximizing value delivery.
- Collaborated with 15+ senior stakeholders in corporate multi-functional teams including Legal, HR, Finance, and Operations to gather functional and non-functional requirements.
- Influenced key decisions regarding feature prioritization during backlog grooming sessions based on comprehensive analysis of rules and compliance regulations.
- Spearheaded entire product deployments from vision and product roadmap creation to phased rollout and delivery.
- Owned and prioritized product backlog aligning to strategy, translated features into user stories.
- Orchestrated creation of 32+ product mock-ups and prototypes leading to 8 designs entering the production line.
- Demonstrated strong commitment to continuous improvement by actively seeking feedback from end users, stakeholders, and peers to refine the digital product over time.
- Led AGILE ceremonies including Sprint Planning, setting Sprint Goals, Sprint Review, and Sprint retrospective meetings, enhancing team collaboration and communication.
- Streamlined processes introducing timely Sprint Planning, Stand-ups, and Sprint reviews with Development, Testing and Release teams increasing efficiency by 20%.
- Managed a cross-functional Scrum team of 12 members with 2 weeks of Sprint cycles.
Product Owner
Tata Consultancy Services
- Customer - Lloyds Banking Group (UK)
- Achievement: Digitization of new entity type for BCB account opening resulting in reduction of account opening Turn-Around-Time from 3 months to 1 day, exceeding management expectations.
- Owned product roadmap and met 97% of feature deadlines by proactively identifying and mitigating engineering and resourcing roadblocks.
- Acted as liaison between Products, IT, Sales, and Customer Care teams to understand customer demand for new features and prioritize product backlog, leading to a 3-fold increase in account openings in 1 week.
- Performed stakeholder identification, on-boarding and created RACI matrix for communication strategy.
- Cultivated productive relationships with senior business stakeholders through clear communication and collaboration, ensuring alignment on strategy, project goals and expectations.
- Enhanced customer satisfaction by applying User Experience (UX) and User interface (UI) design principles for screen designs, on-screen text and messages.
- Collaborated with multiple teams, including Legal, Business products, Operations, Customer Care, UX, UI, Process designer, solution architects.
- Prioritized and addressed product issues through effective backlog management.
- Ensured seamless integration of new features with existing systems through meticulous planning, testing, and release coordination with Continuous Integration/Continuous Delivery (CI/CD).
- Managed a cross-functional, multicultural, Scrum team of 9 members with 3 weeks of Sprint cycles.
Lead Business Analyst (LBA)
Tata Consultancy Services
- Customer - Lloyds Banking Group (UK)
- Achievement: Appreciated for business value delivery, implementing the highest 15 requirements in 12 releases (Year) without a single defect/issue, gaining stakeholder appreciation from all geographies.
- Implemented PRA, BOE regulatory and Open Banking requirements, analyzed data models, enhanced data feeds for strategic Risk Data Warehouse.
- Collaborated with senior banking stakeholders across geographies to understand business requirements.
- Conducted requirement elicitation sessions, proposed solution options.
- Created data attribute documents, interface specifications and conducted 3-amigo sessions.
- Supported development and testing teams, created mapping for data flow.
- Coordinated impact analysis, conducted defect analysis, resolution support.
- Line managed a team of 6 BA's, onboarded, guided, provided feedback and managed appraisals effectively.
Lead Business Analyst
Tata Consultancy Services
- Client: Lloyds Banking Group(UK)
- Achievement: Appreciated by the LBG CEO for successfully implementing the critical PCA Pricing on time and leading multiple projects simultaneously.
- Delivered retail products projects; interest rate changes, consolidation, PCA Pricing, FCA SMR.
- Created BRS, BA Plan, BRC, RDD, SFR, RTM.
- Managed stakeholder communication and coordinated impact analysis.
Senior Business Analyst (SBA)
Tata Consultancy Services
- Client: Nationwide Building Society (NBS)
- Achievement: Received multiple 'PRIDE' awards for Leadership skills, Customer-Centric Decision-making, Risk analysis and mitigation.
- Implemented GDPR Guidelines, CoP, and Fujitsu VM modernization projects.
- Performed AS-IS, To-BE analysis, Gap Analysis.
- Created requirement documents- BRD, Functional Specification Document, UML diagrams, Use-Case, and Data flow diagrams.
- Presented change requests, and facilitated testing phases.
- Created solution feasibility report, Requirement Traceability Matrix, and coordinated UAT.
- Provided implementation support and conducted post-implementation reviews.
Lead Business Analyst - Delivery Manager
Tata Consultancy Services
- Client - DNB ASA (Norway)
- Led the development and analysis team implementing Freeze /Unfreeze functionality for Cards.
Business Analyst- ITIL Process Expert
Tata Consultancy Services
- Client: BG Group (UK)
Senior Analyst - Project Leader
Tata Consultancy Services
- Client Name - Vodafone (India)
Business Analyst - Group Lead
Amdocs India Pvt. Ltd.
Pune
11.2009 - 09.2011
System Analyst, Solution Designer, System Integrator
Tech Mahindra Limited
Pune
07.2006 - 11.2009
Senior System Analyst
Bpl Telecom Ltd.
Pune
09.2005 - 07.2006
Developer
Kainaaz Infotec
Mumbai
10.2004 - 06.2005
Education
Master's - Computer Application
Shivaji University
Kolhapur 01.2000 - 12.2003
B.Sc. - Physics
Shivaji University
Kolhapur 06.1996 - 06.1999
Skills
Agile & Waterfall methodologies
Certification
ITIL 2011
Timeline
SAFe certified POPM (6.0)
12-2025
TCS certified Product Owner
12-2019
ITIL 2011
01-2014
Product Owner
Tata Consultancy Services
09.2011 - Current
Business Analyst - Group Lead
Amdocs India Pvt. Ltd.
11.2009 - 09.2011
System Analyst, Solution Designer, System Integrator
Tech Mahindra Limited
07.2006 - 11.2009
Senior System Analyst
Bpl Telecom Ltd.
09.2005 - 07.2006
Developer
Kainaaz Infotec
10.2004 - 06.2005
Master's - Computer Application
Shivaji University
01.2000 - 12.2003
B.Sc. - Physics
Shivaji University
06.1996 - 06.1999
Lead Business Analyst
Tata Consultancy Services
Business Analyst- ITIL Process Expert
Tata Consultancy Services
Senior Analyst - Project Leader
Tata Consultancy Services
Product Owner
Tata Consultancy Services
Product Owner
Tata Consultancy Services
Lead Business Analyst (LBA)
Tata Consultancy Services
Senior Business Analyst (SBA)
Tata Consultancy Services
Lead Business Analyst - Delivery Manager
Tata Consultancy Services
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