Gaming
Rajen Vishram
University Placement Manager / Senior Analyst
Essex, England
Summary
Senior Project Analyst with proven track record of success designing models and analytical processes to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups. Management experience for 2 years, including responsibility for University outreach and Placement student Line Management.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
University Placement Manager /Senior Project Analyst
Quick Release Ltd
Essex
2017.01 - Current
- Currently deployed in a University Placement Management Role, with the responsibility to line manage all Industry Placement Students, liaise with University Contacts, and responsible for growth and development.
- Managed performance, interviews and hiring.
- Deployed in a PMO role, responsible for project cost analyses to guage project profitability and viability.
- Data Analysis, Cost reporting and Stakeholder management part of current deployment in PMO role.
- Worked with Engineers to remove maximum admin burden, taking ownership of multiple workstreams.
- Owned change control process for Business Office.
- Provided Consultancy level analysis for cost-inefficiencies identified in client process.
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Dispatched to multiple clients, including international clients.
- Deployed on 9 different roles, varying from Consultancy, Analysis and Project Planning.
- Consistent positive feedback from multiple clients from analyst level to Management.
- Constant communication with consistent reports and presentations to Senior Executives.
- Social team leader - organized 20+ events for Quick Release team including full team event abroad.
- Active contributor to business research and by internally sharing lessons learned from niche projects.
- Reduced cost of client product by ~10%, leading to cost 9 figure cost save amount.
Customer Experience Manager
William Hill PLC
2015.04 - 2016.12
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Responsible for staffing administration of full shop team.
- Maintained account records, responsible for finance deposits and reporting consistently to Area Management
Customer Service Assistant
Primark
2013.01 - 2015.03
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Organized and scheduled customer orders to appropriate departments.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Answered customer questions about product availability.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Education
Diploma of Higher Education - Physics
Loughborough University
Loughborough 2008.09 - 2012.06
A Level - Physics, Mathematics, Further Mathematics
Stanmore Sixth Form
Stanmore 2006.09 - 2008.06
GCSE - 11 A* - C GCSE Including 9 A's
Park High School
Stanmore 2003.09 - 2008.06
Skills
Microsoft Excel
Accomplishments
- Achieved target Cost for cost reduction project through analysis and effectively coordinating the project team.
- Delivered PMO tasks ahead of gateway deadline through effective planning and implementing lessons learned.
- Implemented rigid structure for a gap in client process - achieved global buy-in and increase in efficiency. Process still in use today,
- Supervised team of 4-5 staff members.
- Used Microsoft Excel to develop project performance tracker.
Interests
Astronomy
Physics
Timeline
University Placement Manager /Senior Project Analyst
Quick Release Ltd
2017.01 - Current
Customer Experience Manager
William Hill PLC
2015.04 - 2016.12
Customer Service Assistant
Primark
2013.01 - 2015.03
Diploma of Higher Education - Physics
Loughborough University
2008.09 - 2012.06
A Level - Physics, Mathematics, Further Mathematics
Stanmore Sixth Form
2006.09 - 2008.06
GCSE - 11 A* - C GCSE Including 9 A's
Park High School
2003.09 - 2008.06
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