Gaming
Rajen Vishram
University Placement Manager / Senior Analyst
Essex, England
Summary
Senior Project Analyst with proven track record of success designing models and analytical processes to solve business problems. Results-oriented with strong research and decision-making skills to determine specifications and develop action plans for projects. Collaborative with excellent interpersonal and communication skills across diverse groups. Management experience for 2 years, including responsibility for University outreach and Placement student Line Management.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
University Placement Manager /Senior Project Analyst
Quick Release Ltd
Essex
01.2017 - Current
- Currently deployed in a University Placement Management Role, with the responsibility to line manage all Industry Placement Students, liaise with University Contacts, and responsible for growth and development.
- Managed performance, interviews and hiring.
- Deployed in a PMO role, responsible for project cost analyses to guage project profitability and viability.
- Data Analysis, Cost reporting and Stakeholder management part of current deployment in PMO role.
- Worked with Engineers to remove maximum admin burden, taking ownership of multiple workstreams.
- Owned change control process for Business Office.
- Provided Consultancy level analysis for cost-inefficiencies identified in client process.
- Developed written documents and reports related to programs and operations.
- Identified and analyzed project risks and developed mitigation strategies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Dispatched to multiple clients, including international clients.
- Deployed on 9 different roles, varying from Consultancy, Analysis and Project Planning.
- Consistent positive feedback from multiple clients from analyst level to Management.
- Constant communication with consistent reports and presentations to Senior Executives.
- Social team leader - organized 20+ events for Quick Release team including full team event abroad.
- Active contributor to business research and by internally sharing lessons learned from niche projects.
- Reduced cost of client product by ~10%, leading to cost 9 figure cost save amount.
Customer Experience Manager
William Hill PLC
04.2015 - 12.2016
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Responsible for staffing administration of full shop team.
- Maintained account records, responsible for finance deposits and reporting consistently to Area Management
Customer Service Assistant
Primark
01.2013 - 03.2015
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Organized and scheduled customer orders to appropriate departments.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Answered customer questions about product availability.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Education
Diploma of Higher Education - Physics
Loughborough University
Loughborough 09.2008 - 06.2012
A Level - Physics, Mathematics, Further Mathematics
Stanmore Sixth Form
Stanmore 09.2006 - 06.2008
GCSE - 11 A* - C GCSE Including 9 A's
Park High School
Stanmore 09.2003 - 06.2008
Skills
Microsoft Excel
Accomplishments
- Achieved target Cost for cost reduction project through analysis and effectively coordinating the project team.
- Delivered PMO tasks ahead of gateway deadline through effective planning and implementing lessons learned.
- Implemented rigid structure for a gap in client process - achieved global buy-in and increase in efficiency. Process still in use today,
- Supervised team of 4-5 staff members.
- Used Microsoft Excel to develop project performance tracker.
Interests
Astronomy
Physics
Timeline
University Placement Manager /Senior Project Analyst
Quick Release Ltd
01.2017 - Current
Customer Experience Manager
William Hill PLC
04.2015 - 12.2016
Customer Service Assistant
Primark
01.2013 - 03.2015
Diploma of Higher Education - Physics
Loughborough University
09.2008 - 06.2012
A Level - Physics, Mathematics, Further Mathematics
Stanmore Sixth Form
09.2006 - 06.2008
GCSE - 11 A* - C GCSE Including 9 A's
Park High School
09.2003 - 06.2008
Similar Profiles
Emad KhanEmad Khan
Senior data analyst at Quick ReleaseSenior data analyst at Quick Release
Lucas GleesonLucas Gleeson
Bike Mechanic and Sales at Al's Quick ReleaseBike Mechanic and Sales at Al's Quick Release
PRAVEEN KUMAR ALLAMA SUNDARAMOORTHYPRAVEEN KUMAR ALLAMA SUNDARAMOORTHY
Software Release Manager at Major Incident Communication & Release Management, SIXT SESoftware Release Manager at Major Incident Communication & Release Management, SIXT SE
Saachi JaniSaachi Jani
Assistant at JANCO PROPERTIESAssistant at JANCO PROPERTIES
Amanda Louise MeadowcroftAmanda Louise Meadowcroft
Housekeeping, Laundry and Bank Kitchen Assistant at Athena HealthCare GroupHousekeeping, Laundry and Bank Kitchen Assistant at Athena HealthCare Group