RAJEEV RAJVIHAR SASI
Leicester,United Kingdom
Summary
Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
General Manager
PURVAJA FINCAP PVT LTD
01.2021 - 10.2023
- Developed operations process manual
- Train employees for implementation of process manual
- Branch identification, negotiation with land lords, agreement signing, infrastructure development etc
- Monitor the Insurance Division - Life, General & Health
- Managing customer grievance cell
- Conduct audits and implement best practices (BPQA - Best Practices and Quality Analysis)
- Identify chances of loss - Both assets and revenue and suggest remedial measures
- Managing the recovery department
- Manage the third-party products like Money Transfer, Forex and its MIS
- Managing daily operational activities for branches
General Manager
Subhkiran Capital Ltd, NBFC
05.2016 - 12.2021
- Managing daily operational activities for branches
- Manage Operations, Credits, Audit, Gold Inspection, Admin depts
- Designed and implemented Operations and Risk Management process manual
- Conducting frequent audits and gold inspection through team of auditors
- Conducting surprise audits at branches and HO depts
- Conducting field audits among customers of micro finance
- Managing the insurance coverage for branches - Asset, Gold, Cash (Safe and Carry limits for employees) and Micro finance customers
- Identifying Risks and penalizing the employee associated with risks/loss
- Forecast risk and control it
- Review and suggest changes in process manual in all depts
- Identify new branches and all activities related till inauguration
- Conducting Training for employees periodically on the updated process
- Train new joiners familiar with process to avoid risks
Sr. Manager
Chemmanur Credits & Investments Ltd
Thrissur
02.2012 - 05.2016
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Branch Operations Manager
TATA AIG Life Insurance Co Ltd
Kottayam
02.2007 - 02.2012
- Accountable for smooth Branch operations including Customer Service, Expense control, complete Cash & Cheque operations, Cheque Bounce Management and Petty Cash Management
- In charge of administration and operations for the branch
- Working on various projects/initiatives which involved improving customer service and reduction of cost right from drafting to implementation stage
- Responsible for Renewal Premium Collection of the branch and achieve 85% persistency
- Responsible for lead generation from existing customers and cross selling
- Handling basic underwriting of received Insurance policy and ensuring monthly issuance of over 95%
- Monitoring the expenses of various branches in the Cluster
- Ensuring monthly error rate for Policy Owner Service requests at branch received does not exceed 2%
- Responsible for audit and compliance related functions
Operations Executive
LIC of India
Kottayam
10.2000 - 02.2007
- Accountable for building Client relations, handled Branch accounts and Policy servicing activities
- Role involved Underwriting of proposals, HNI Customer interface, getting client feedback and conducting analysis based on time lag report for all branches of Kottayam division
- Policy servicing activities included Revivals, Loans, Surrenders, ULIP transactions, claims etc
- Managed branch accounts &Preparation of Principle Ledger
Sales Officer
GLOBAL TRUST BANK, Oriental Bank of Commerce
Kottayam
06.1999 - 10.2000
- Sourcing of new SB, Current & Fixed accounts
Education
Licentiate -
- Awarded "Licentiate" from Insurance Institute of India, which covers underwriting of Proposals, Claims Process etc
Bachelor of Science -
06.1991 - 03.1994
Skills
- Team development strategies
- Excel proficiency
- Business development
- Documentation control
- Relationship building
- Credit and collections
- Well-organised
- Underwriting regulatory knowledge
- Cash handling expertise
Accomplishments
- Competent professional with an experience spread of 22 yrs in NBFC, Banking & Insurance Industries; possesses excellent leadership & Customer relationship skills and has successfully provided a high quality of Service prompting Customer loyalty and retention
- Hands-on exposure managing all aspects of profit generation and loss assessment
- Expert at managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
- Flexible work attitude with the capability to grasp new concepts quickly and utilize the same for organizational growth and profitability
- Excellent leadership and organizational skills those are effective in risk minimization and enhancement of revenues.
Additional Information
- 20thMay, 1974
Languages
English
Fluent
Timeline
General Manager - PURVAJA FINCAP PVT LTD
01.2021 - 10.2023
General Manager - Subhkiran Capital Ltd, NBFC
05.2016 - 12.2021
Sr. Manager - Chemmanur Credits & Investments Ltd
02.2012 - 05.2016
Branch Operations Manager - TATA AIG Life Insurance Co Ltd
02.2007 - 02.2012
Operations Executive - LIC of India
10.2000 - 02.2007
Sales Officer - GLOBAL TRUST BANK, Oriental Bank of Commerce
06.1999 - 10.2000
SB College - Bachelor of Science,
06.1991 - 03.1994
Insurance Institute of India - Licentiate,
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