Rajdeep Gadhavi

• Working in grocery delivery company as team leader to ensure all warehouse team members pick up and manage orders by time.
• Ensured all delivery drivers delivered orders to customers house within time.
• Managed over 50 customer calls per day.
• Ensured customer satisfaction by tracking shipments and advising accurate delivery time.
• Addressed customer complaints and resolved issues.
• Trained and assigned tasks to team members.
• Managed submission from team to meet timely deadlines.

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Processed high-value payments with meticulous accuracy.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Outline

Overseeing full front desk operations for luxury 200-room, 5 star Crown Plaza Hotel, provide high levels of customer engagement through delivering outstanding hospitality services and ensuring accurate bookings capture for hotel guests.

Key Responsibilities

• Creating a positive experience for guest from check in to check out.
• Taking enquiries in person, on phone and via email.
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
• Assisting guests with any special requirements throughout their stay.
• Managing customer complaints and enquiries, providing solutions promptly and effectively.
• Adhering to company standards and policy and ensuring safety of all guests.